Managed IT & Telephony services, including support and maintenance

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    "id": "ocds-h6vhtk-0654f8-2026-02-16T13:55:54Z",
    "date": "2026-02-16T13:55:54Z",
    "ocid": "ocds-h6vhtk-0654f8",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=822422. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:822422) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=822422",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-0654f8",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Managed IT & Telephony services, including support and maintenance",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "mainProcurementCategory": "services",
        "description": "Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on-premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).",
        "value": {
            "amount": 200000,
            "currency": "GBP"
        },
        "lots": [
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                "id": "1",
                "description": "Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end-to-end managed IT services. The appointed MSP will (a) assume and continue all current managed services across end-user, server, network, security, voice and connectivity; (b) lead the adoption of Microsoft 365 and modern endpoint management; (c) migrate remaining on-premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and (d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement. Current estate/services to be continued: Direct End User support & operations: Business-hours service desk (08:00-18:00 Mon-Fri incl. Bank Holidays), SLA-backed, unlimited remote/on-site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews. Security & tooling bundle: Server backup & DR, EDR/next-gen anti-malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third-party patching (e.g., Adobe/Sage), and an application allow-listing control. Connectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall-as-a-Service (TZ570) under contract to April 2028; Ubiquiti U6-Pro managed Wi-Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment. Additional outcomes sought: Microsoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention). Cloud migration & on-prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch-off. Proactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans. Contract type/term: Multi-year managed service with transition-in, steady-state, and optional transformation work-packages (migration/adoption), with exit assistance at end of term. Supplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "70"
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                        {
                            "type": "price",
                            "description": "30"
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                },
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2029-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total."
                },
                "secondStage": {
                    "minimumCandidates": 5,
                    "maximumCandidates": 6
                },
                "selectionCriteria": {
                    "description": "Atrium Homes intends to invite a minimum of 5 candidates to tender. Where more than 5 candidates meet the minimum selection criteria, the following objective weighting will be applied to the case studies provided in SPD Part IV, Section C (Relevant Experience): - Experience in Cloud Migration & Legacy Decommissioning: 40% - Security Management & CE+ Compliance Readiness: 30% - Managed Service Delivery (M365/Network/Voice): 20% - Strategic Governance & Roadmap Delivery: 10% Each case study will be scored 0-5 based on its relevance to the requirements detailed in the Project Brief. The 5 highest-ranking candidates will be shortlisted."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution."
                },
                "status": "active"
            }
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                        "scheme": "CPV",
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                "deliveryAddresses": [
                    {
                        "region": "UKM93"
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                ],
                "deliveryLocation": {
                    "description": "Atrium House, Central Avenue, Shortlees, Kilmarnock, KA1 4PS"
                },
                "relatedLot": "1"
            }
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        "submissionMethod": [
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        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Bidders must be registered on the Companies House register (or the equivalent in their member state) and provide their unique registration number. Bidders must confirm they hold any necessary authorisations or memberships of professional organizations required to deliver Managed IT and Cyber Security services within the United Kingdom. It is a requirement of this contract that the successful provider is registered with the Information Commissioner's Office (ICO). Bidders must provide their Data Protection Registration Number.",
                    "appliesTo": [
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                },
                {
                    "type": "economic",
                    "description": "1. Minimum Yearly Turnover Requirement: Bidders must have a minimum yearly turnover of 400,000.00 2. Financial Ratios Requirement: Bidders must provide their last two years of audited accounts. The Authority will use these to assess Liquidity and Profitability.",
                    "minimum": "3. Insurance Requirements Employer's Liability Insurance: Minimum 5,000,000.00 Public Liability Insurance: Minimum 5,000,000.00 Professional Indemnity Insurance: Minimum 2,000,000.00 Cyber Liability Insurance: Minimum 1,000,000.00",
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                    "type": "technical",
                    "description": "1. Relevant Examples (SPD Part IV, Section C) Bidders must provide three case studies from the last three years demonstrating experience in: - Transitioning a legacy estate (Servers/Network/Voice) to a managed service model. - Executing complex Microsoft 365 migrations and on-premises decommissioning. - Supporting organisations in regulated sectors (e.g., Housing, Finance, or Health).",
                    "minimum": "2. Technical Staff & Qualifications Bidders must confirm that the personnel responsible for the contract hold: Microsoft Certifications: Relevant \"Solutions Partner\" designations or individual certifications in Azure Administrator Associate and M365 Enterprise Administrator. Cyber Security: Experience in implementing Cyber Essentials Plus and Zero Trust frameworks. 3. Quality Assurance and Environmental Management Quality: Possession of ISO 9001 (Quality Management) or a robust internal equivalent. Security: Possession of ISO 27001 (Information Security Management).",
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        "procurementMethodDetails": "Restricted procedure",
        "tenderPeriod": {
            "endDate": "2026-03-18T12:00:00Z"
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            "invitationDate": "2026-03-25T00:00:00Z"
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            "id": "GB-FTS-4862",
            "name": "Atrium Homes",
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            "address": {
                "streetAddress": "Atrium House, 14 Central Avenue",
                "locality": "Kilmarnock",
                "region": "UKM93",
                "postalCode": "KA1 4PS",
                "countryName": "United Kingdom"
            },
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                "email": "atrium@shawc.co.uk",
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                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "description": "Housing Association"
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                        "id": "06",
                        "scheme": "COFOG",
                        "description": "Housing and community amenities"
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                "postalCode": "EH1 1RQ",
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