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Managed IT & Telephony services, including support and maintenance

Atrium Homes

This public procurement record has 2 releases in its history.

Award

31 Jul 2026 at 13:54

Award Notice
Tender

16 Feb 2026 at 13:55

Tender Notice
Summary of the contracting process

Atrium Homes, a housing association based in Kilmarnock, procured end-to-end managed IT and telephony services for its operations at Atrium House, Kilmarnock. The requirement covers business-hours service desk support, end-user devices, servers, networks, security, voice, connectivity, patching, monitoring, backups, disaster recovery, Microsoft 365 tenant and licence management, Intune, Entra and Zero Trust controls, vulnerability remediation, training and strategic technology reviews. The provider is also required to lead Microsoft 365 adoption, migrate remaining on-premises services to Microsoft 365, Azure or SaaS, and manage structured decommissioning. The service includes managed connectivity, firewall, Wi-Fi, VoIP, mobile and Azure disaster-recovery environments, with optional replacement hardware and telephony solutions.

This procurement has been awarded following a restricted procedure. The tender closed on 18 March 2026, shortlisted candidates were invited on 25 March 2026, and the contract was awarded to Bridgeall on 1 July 2026. The contract is active from 1 July 2026 to 30 June 2029, with possible 12-month extensions up to a maximum seven-year term. The estimated procurement value was £200,000, excluding variable computing and storage costs; the awarded contract value is £143,670. Evaluation weighted quality at 70% and price at 30%. Shortlisting assessed case studies covering cloud migration, legacy decommissioning, security and Cyber Essentials Plus readiness, managed Microsoft 365, network and voice delivery, and strategic governance. Two electronic bids were received, both from SMEs.

This award indicates demand from Atrium Homes for a managed service provider able to combine reliable business-as-usual IT support with cloud transformation and strategic governance. Credible competitors would need strong Microsoft 365 and Azure capability, including tenant management, Intune, Entra security baselines, data protection, migration planning and controlled decommissioning. They would also need practical expertise in managed networks, firewalls, connectivity, voice and telephony, backup, disaster recovery, endpoint security and vulnerability remediation. Experience supporting housing or another regulated sector would be relevant, alongside Cyber Essentials Plus and Zero Trust delivery. The buyer also expects capacity to maintain services while delivering transformation, qualified technical staff, service improvement, compliance readiness and executive-level technology roadmaps.

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Notice Information

Notice Title

Managed IT & Telephony services, including support and maintenance

Notice Description

*** CONTRACT AWARD *** Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on-premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).

Lot Information

Lot 1

*** CONTRACT AWARD *** Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end-to-end managed IT services. The appointed MSP will (a) assume and continue all current managed services across end-user, server, network, security, voice and connectivity; (b) lead the adoption of Microsoft 365 and modern endpoint management; (c) migrate remaining on-premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and (d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement. Current estate/services to be continued: Direct End User support & operations: Business-hours service desk (08:00-18:00 Mon-Fri incl. Bank Holidays), SLA-backed, unlimited remote/on-site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews. Security & tooling bundle: Server backup & DR, EDR/next-gen anti-malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third-party patching (e.g., Adobe/Sage), and an application allow-listing control. Connectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall-as-a-Service (TZ570) under contract to April 2028; Ubiquiti U6-Pro managed Wi-Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment. Additional outcomes sought: Microsoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention). Cloud migration & on-prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch-off. Proactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans. Contract type/term: Multi-year managed service with transition-in, steady-state, and optional transformation work-packages (migration/adoption), with exit assistance at end of term. Supplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.

Options: We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution.

Renewal: Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0654f8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/072734-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£143,670 £100K-£500K

Notice Dates

Publication Date
31 Jul 20263 weeks ago
Submission Deadline
18 Mar 2026Expired
Future Notice Date
Not specified
Award Date
1 Jul 20261 months ago
Contract Period
1 Jul 2026 - 30 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Atrium Homes
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KILMARNOCK
Postcode
KA1 4PS
Postcode Area
Kilmarnock
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM93 North Ayrshire and East Ayrshire
Delivery Location
TLM93 North Ayrshire and East Ayrshire
Local Authority
East Ayrshire
Electoral Ward
Kilmarnock South
Westminster Constituency
Kilmarnock and Loudoun

Supplier Information

Number of Suppliers
1
Supplier Name

Bridgeall

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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