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GOV Voice

Department for Science, Innovation & Technology

This public procurement record has 2 releases in its history.

Tender

29 May 2026 at 16:34

UK4 - Tender Notice
Planning

16 Feb 2026 at 15:09

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Department for Science, Innovation & Technology is initiating a procurement process for the "GOV Voice" programme, focusing on deploying an AI-enabled voice capability across government contact services. The procurement, which is at the tender stage, aims to modernise public sector communication by employing generative AI voice technology. The contract falls under the industry category of interactive voice response software and IT software packages, and it will be implemented across the United Kingdom. The competitive flexible procedure will first evaluate suppliers through their response to a Stage 1 Procurement Selection Questionnaire by 23 June 2026, with a final award expected by 30 June 2026. The contract, valued at £9,000,000, is set to commence on 14 September 2026, with the potential to extend up to three years.

This tender presents significant opportunities for businesses specialising in AI-driven communication solutions, particularly those offering scalable, interoperable platforms. Companies experienced in deploying voice AI technology that enhances service delivery across governmental contexts would find this procurement highly compatible. The process encourages participation from SMEs and VCSEs, emphasising flexibility in solution offerings and financial viability. Engaging in the GOV Voice project could enable businesses to align their offerings with strategic government initiatives, potentially opening doors to further collaborations across various public sector organisations and enhancing visibility in government technology markets.

How relevant is this notice?

Notice Information

Notice Title

GOV Voice

Notice Description

The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm's Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.

Lot Information

Lot 1

Renewal: This contract will be for an inital period of 12 months with extension options of 2 x1 years (24 months); bringing hte maximum duration of this agreement to 3 years (36 months)

Planning Information

Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06551d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051014-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48512000 - Interactive voice response software package

48517000 - IT software package

Notice Value(s)

Tender Value
£9,000,000 £1M-£10M
Lots Value
£9,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20262 months ago
Submission Deadline
16 Jun 2026Expired
Future Notice Date
2 Mar 2026Expired
Award Date
Not specified
Contract Period
14 Sep 2026 - 14 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Science, Innovation & Technology
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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