GOV Voice

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    "id": "ocds-h6vhtk-06551d-2026-05-29T16:34:55+01:00",
    "date": "2026-05-29T16:34:55+01:00",
    "ocid": "ocds-h6vhtk-06551d",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PVWZ-3216-PVQL",
            "name": "Department for Science, Innovation & Technology",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PVWZ-3216-PVQL"
            },
            "address": {
                "streetAddress": "22 Whitehall",
                "locality": "London",
                "postalCode": "SW1A 2EG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "commissioning-digital@dsit.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PVWZ-3216-PVQL",
        "name": "Department for Science, Innovation & Technology"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026.",
                "dueDate": "2026-03-02T23:59:59+00:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "013927-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/013927-2026",
                "datePublished": "2026-02-16T15:09:55Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "PRJ_6648",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "GOV Voice",
        "description": "The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm's Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48512000",
                        "description": "Interactive voice response software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48517000",
                        "description": "IT software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 10800000,
            "amount": 9000000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "goods",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-09-14T00:00:00+01:00",
                    "endDate": "2027-09-14T23:59:59+01:00",
                    "maxExtentDate": "2029-09-14T23:59:59+01:00"
                },
                "status": "active",
                "value": {
                    "amountGross": 10800000,
                    "amount": 9000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Product Evaluation, Technical Response & Social Value",
                            "description": "All evaluation components are proportionatley weighted out of 100% being the following: Product Evaluation: 60% Written Technical Evaluatuion:30% Social Value: 10% The aggregated scores are combined to produce a final result based on a 70% weighting for quality. These will be evaluated in accordance with the scoring matrices set out in the ITT Please see 'Stage 1: Procurement Specific Questionnaire' for further information",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Commercial Response",
                            "description": "All evaluation components for the commercial element are proportionately weighted out of 100%, comprising the following: Scenario-Based Pricing: 50% Commercial Breakdown: 50% The aggregated scores are combined to produce a final result based on a 30% weighting for commercial (price), forming part of the overall evaluation of the Most Advantageous Tender. These will be evaluated in accordance with the scoring matrices set out in the ITT Please see 'Stage 1: Procurement Specific Questionnaire' for further information",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "secondStage": {
                    "maximumCandidates": 3
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "Stage 1 assesses whether suppliers are suitable and capable of participating in the procurement through completion of the Procurement Selection Questionnaire (PSQ). The criteria comprise: Mandatory Requirements (Pass/Fail): Suppliers must demonstrate compliance with essential baseline requirements to remain in the process. Technical Capability Assessment (Scored): Suppliers are evaluated on their ability to deliver Gov Voice through responses covering: Relevant case studies and experience Voice AI capability Platform, deployment and integration capability Service capability and delivery model Further information can be found via the following documents: 'Document 1A - Invitation to Tender - Gov Voice, Document 1B - Stage 1 Procurement Selection Questionnaire Guidance'",
                            "forReduction": true
                        }
                    ]
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "This contract will be for an inital period of 12 months with extension options of 2 x1 years (24 months); bringing hte maximum duration of this agreement to 3 years (36 months)"
                }
            }
        ],
        "status": "active",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "This procurement is a competitive flexible procedure under Section 20 of the Procurement Act 2023. The process has been specifically designed to consists of two stages. The two stages are set out below. Stage 1: Suppliers are asked to respond to the Conditions of Participation (CoP), which will constitute a request to participate in this procurement process. Bidders will be issued with a PSQ including instructions and a set of questions which are to demonstrate bidders': - Compliance - Supply chain approach - Financial capacity - Legal capacity - Security and Data Protection compliance -Conflicts of Interest -Technical ability Responses to all questions will be evaluated against the evaluation criteria. The evaluation criteria for the CoP is set out in the document titled \" Stage 1 Procurement Selection Questionnaire\". DSIT intends to invite up to three (three) of the highest-scoring suppliers, following evaluation of their CoP responses, to submit initial tenders for this procurement. Stage 2: Those Suppliers (top 3) who have been shortlisted following the conclusion of stage 1 will be invited to to stage 2 invitation tender which comprises of 3 main components which includes Product Evaluation, Written Technical Response and a Commercial Submission. The Product Evaluation is hands-on product evaluation within a sandbox environment using synthetic data, enabling the Authority to directly test and score real-world performance, functionality, and scalability of each solution. For the Technical Response bidders will be required a written response to a number of pre-defined questions which will be provided at stage 2. The commercial submission requires suppliers to submit scenario-based pricing and detailed cost breakdowns, with scores calculated proportionally against competing bids to assess overall value for money which will also be provided at stage 2. Award Criteria Award Criteria will be set out in the 'Stage 1 - Procurement Selection Questionnaire'."
        },
        "submissionMethodDetails": "https://beisgroup.ukp.app.jaggaer.com/",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-06-23T12:00:00+01:00",
        "enquiryPeriod": {
            "endDate": "2026-06-16T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-06-30T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "All documentation relating to stage 1 and the overall tender can be found via the department procurement portal. Specific Stage 2 documentation will be issued to those organisation which have been shortlisted comprising of the commercial response document and technical response document."
            },
            {
                "id": "A-16969",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-16969",
                "format": "application/pdf"
            },
            {
                "id": "051014-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/051014-2026",
                "datePublished": "2026-05-29T16:34:55+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}