Planning

GOV Voice

DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY

This public procurement record has 1 release in its history.

Planning

16 Feb 2026 at 15:09

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Department for Science, Innovation & Technology is conducting a procurement process titled "GOV Voice," focusing on the services industry category. This initiative is at the planning stage, targeting the deployment of AI voice technology solutions to enhance the experience of government call centres. Interested parties must participate in a pre-market engagement, with responses due by 12:00 noon on Monday, 2nd March 2026. This project involves stakeholders throughout the United Kingdom, with the primary location in London. The engagement commenced on 16th February 2026, and the contract period is expected to start on 26th June 2026 and conclude by 29th June 2026. The procurement follows the tender initiation type and is significant enough to qualify as above threshold.

This tender represents a significant business opportunity particularly for companies specialising in communication software and IT services, including small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). Organisations with expertise in AI solutions that have demonstrable success in both public and private sectors may find this tender an excellent opportunity for business expansion. The procurement seeks insights into existing AI technologies with a focus on functionality, scalability, and interoperability, providing potential suppliers the chance to showcase innovative solutions and establish valuable partnerships with the central government.

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Notice Information

Notice Title

GOV Voice

Notice Description

DSIT is exploring how the latest AI Voice technology could significantly improve citizen's experience of government call centres by introducing citizen-facing generative AI solutions, and is seeking suppliers who may form part of the solution. This premarket engagement seeks information relating to providing an AI Voice Technology Solution. We are interested in learning from suppliers what they have already deployed in both the public and private sectors, to understand the functionality, scalability, interoperability, financial models and AI evaluation framework of current production systems. To access the premarket engagmeent documentation please contact commissioning-digital@dsit.gov.uk and submit your response to this pre-market engagement exercise.

Planning Information

Organisations interest in participating in this pre-market engagement must contact commissioning-digital@dsit.gov.uk to access the pre-market engagement document. Organisation participating will be required to submit a response to the Departments Questionnaire by 12:00 Noon Monday 2nd March 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06551d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013927-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48510000 - Communication software package

72222300 - Information technology services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20266 days ago
Submission Deadline
Not specified
Future Notice Date
2 Mar 20261 weeks to go
Award Date
Not specified
Contract Period
25 Jun 2026 - 29 Jun 2026 30 days
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR SCIENCE, INNOVATION & TECHNOLOGY
Contact Name
Not specified
Contact Email
commissioning-digital@dsit.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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