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Practice Level Support Services in General Practice

NHS England

This public procurement record has 5 releases in its history.

Award

03 Aug 2026 at 10:47

UK7 - Contract Details Notice
AwardUpdate

04 Jun 2026 at 14:05

UK6 - Contract Award Notice
AwardUpdate

04 Jun 2026 at 13:15

UK6 - Contract Award Notice
Award

14 May 2026 at 15:06

UK6 - Contract Award Notice
Tender

18 Feb 2026 at 16:46

UK4 - Tender Notice
Summary of the contracting process

NHS England commissioned Practice Level Support services for general practice across England. The service is an improvement support programme helping GP practices make operational changes that improve patient access and health outcomes, while increasing productivity and reducing staff workload. The requirement covers general management and business consultancy, alongside general-practitioner services. It is divided geographically across the Midlands, London, North East and Yorkshire, North West England, South East England, East of England and South West England. NHS England is the main contracting authority, and Integrated Care Boards can also use the arrangements through clustering arrangements. The work is therefore relevant to organisations combining practical general-practice expertise with structured improvement, operational change and management consultancy capability. Each regional requirement is a separate lot, allowing suppliers to target particular parts of England.

The procurement is complete and all seven lots were awarded through an open procedure. Awards were made on 7 May 2026, with contracts subsequently signed and active. Develop Consulting Limited, Qualitas Consortium UK Limited and the Royal College of General Practitioners were awarded the Midlands lot for £9.6m excluding VAT (£11.52m including VAT). Qualitas won London for £9.12m excluding VAT (£10.944m including VAT); Develop Consulting won North East and Yorkshire for £7.2m (£8.64m including VAT); RCGP won North West England for £7.2m (£8.64m including VAT) and South West England for £3.84m (£4.608m including VAT). Qualitas won South East England for £6.24m (£7.488m including VAT), and Develop Consulting won East of England for £4.8m (£5.76m including VAT). Contracts run from July 2026 to June 2029, with extensions potentially taking them to June 2030. Evaluation weighted technical quality at 60%, social value at 10% and commercial terms at 30%; economic and technical selection requirements also applied.

This award demonstrates substantial NHS demand for regionally delivered improvement support to general practices, combining healthcare knowledge with operational and management consultancy. Suppliers well placed for a future requirement would need credible experience helping GP practices implement operational change, improve access and outcomes, raise productivity and reduce workload. They would also need the capacity to deliver consistently across a defined English region, work with NHS England and Integrated Care Boards, and provide structured monitoring and reporting. The contracted arrangements require weekly commissioner monitoring, quarterly updates for the national Practice Level Support team and six-monthly reporting on practice progress, so evidence of disciplined performance management and outcome reporting would be important. The competition was open to SMEs, and successful delivery required both economic and technical suitability. Social value formed part of the evaluation, making community and wider social benefits relevant alongside technical delivery.

How relevant is this notice?

Notice Information

Notice Title

Practice Level Support Services in General Practice

Notice Description

The aim of this procurement is to establish a commercial mechanism for Practice Level Support (PLS) services. PLS is an improvement support programme for general practice that helps general practices to make operational changes for the benefit of patients and staff. For patients, benefits are in improved access and health outcomes, and for staff through increased productivity and reduced workload. There are 7 contracts offered in 7 Lots, one for each region in England. The contracts are for 3 years with an option to extend for an additional year. A supplier can bid for all 7 Lots but can only win up to 3, please see ITT documents for more details. The contract will be used by NHS England as the main contracting authority but Integrated Care Boards (ICB's) will also be able to use the contract via clustering arrangements.

Lot Information

Midlands

Practice Level support services in general practice in Midlands

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

London

Practice Level support services in general practice in London

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

North East & Yorkshire

Practice Level support services in general practice in North East & Yorkshire

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

North West England

Practice Level support services in general practice in North West England

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

South East England

Practice Level support services in general practice in South East England

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

East of England

Practice Level support services in general practice in East of England

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

South West England

Practice Level support services in general practice in South West England

Renewal: Up to 12 months extension, subject to available funding and satisfactory performance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065781
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073057-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79410000 - Business and management consultancy services

79411000 - General management consultancy services

85121100 - General-practitioner services

Notice Value(s)

Tender Value
£48,000,000 £10M-£100M
Lots Value
£48,000,000 £10M-£100M
Awards Value
£40,800,000 £10M-£100M
Contracts Value
£40,800,000 £10M-£100M

Notice Dates

Publication Date
3 Aug 20263 weeks ago
Submission Deadline
16 Mar 2026Expired
Future Notice Date
Not specified
Award Date
7 May 20263 months ago
Contract Period
6 Jul 2026 - 30 Jun 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
3
Supplier Names

Develop Consulting Limited

Qualitas Consortium UK Limited

Royal College of General Practitioners (RCGP)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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