Award

Provision of Cognitive RPA, Intelligent Automation & AI Cloud Platform & Virtual Workforce

CAERPHILLY COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

19 Feb 2026 at 09:39

Summary of the contracting process

Caerphilly County Borough Council has completed the procurement process for the provision of Cognitive RPA, Intelligent Automation & AI Cloud Platform & Virtual Workforce services, awarding the contract to AIXON DIGITAL LIMITED. This direct award was conducted without competition, as it falls below the threshold and aims to ensure continuity of critical automated processes that support the Council's statutory and frontline services. The contract, valued at £82,988, is slated to commence on 18th March 2026 and conclude on 18th March 2027. The procurement covers IT services focused on office automation, mainly within the UKL region, under the relevant UK devolved regulations.

This tender presents growth opportunities for businesses specialising in IT services, particularly those with expertise in automation, AI platforms, and virtual workforce solutions. Companies capable of offering robust platform support and maintenance would find themselves suitably positioned to compete for similar contracts. Despite AI-XON being the chosen supplier due to seamless service continuity, future opportunities in the sector may arise, especially as the Council moves forward with its automation roadmap. Large-scale IT firms, particularly those adept at managing short-term projects efficiently, could benefit from exploring such engagements with public authorities.

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Notice Title

Provision of Cognitive RPA, Intelligent Automation & AI Cloud Platform & Virtual Workforce

Notice Description

This notice is to inform the market of the Council's intention to make a direct award to AI-XON for the provision of Cognitive RPA, Intelligent Automation, AI Cloud Platform services, and Virtual Workforce support. The award is required to ensure continuity of critical automated processes that underpin statutory and essential frontline Council services. These processes currently operate on the Blue Prism Cloud Platform, supported and maintained by AI-XON, who have developed and customised several of the Council's automation workflows. Scope of Services The direct award will cover: - Licensing and access to the Blue Prism Cloud RPA platform - Platform support and maintenance - Business-as-usual (BAU) process support - Support for the Council's bespoke automation environment Rationale for Direct Award The Council intends to use this route on the basis of continuity of service and avoidance of disproportionate duplication of costs. The Blue Prism Cloud licence and associated workflows will only be required for the next 12 months, after which the platform will be decommissioned as part of the Council's wider automation roadmap. Procuring an alternative supplier for such a short period would result in: - Significant onboarding and transition costs - Avoidable handover effort and operational disruption - Increased risk to the continuity of statutory processes - Poor value for money due to the short duration of remaining platform use AI-XON has provided a competitive quotation aligned with the limited remaining requirement and offers a flexible commercial model that ensures the Council pays only for support used. The proposed commercial terms offer a cost-effective approach for a time-limited requirement, ensuring that the Council continues to meet statutory obligations while avoiding unnecessary expenditure.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0657b9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/015065-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72513000 - Office automation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£82,988 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Feb 20264 days ago
Contract Period
18 Mar 2026 - 18 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAERPHILLY COUNTY BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HENGOED
Postcode
CF82 7PG
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL53 Gwent Valleys
Delivery Location
Not specified

Local Authority
Caerphilly
Electoral Ward
Ystrad Mynach
Westminster Constituency
Caerphilly

Supplier Information

Number of Suppliers
1
Supplier Name

AIXON DIGITAL

Open Contracting Data Standard (OCDS)

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