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Mental Wellbeing Support Helpline 2026

Torbay Council

This public procurement record has 2 releases in its history.

Award

10 Mar 2026 at 10:39

UK7 - Contract Details Notice
Award

19 Feb 2026 at 12:52

UK6 - Contract Award Notice
Summary of the contracting process

The procurement process initiated by Torbay Council for the "Mental Wellbeing Support Helpline 2026" has reached the contract award stage. This service operates within the health and social work services category, providing vital mental wellbeing support for Torbay residents. The contract, with a total value of £785,679 and spanning from 31 July 2026 to 30 July 2028, has been awarded to AGE UK TORBAY. Located in Torquay, Torbay Council aims to ensure a seamless transition of service, requiring the winning supplier to manage a TUPE transfer by 1 April 2026. The procurement, driven by the Expression of Interest process, was conducted under limited competition due to its classification below the threshold, with specific requirements for trauma-informed care.

This tender presents a significant opportunity for businesses specialising in health and social services, particularly those able to offer person-centred and trauma-informed care. With the award already granted to AGE UK TORBAY, SME operators similar in scale may consider future procurement activities with Torbay Council, especially those able to deliver services within the specified region and under similar terms. This contract allows potential suppliers to expand their footprint in the UKK42 region, promoting growth in service delivery capabilities and collaborative ventures with local governmental bodies. Opportunities for extension beyond the initial contract period further enhance the potential for sustained business growth in this sector.

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Notice Information

Notice Title

Mental Wellbeing Support Helpline 2026

Notice Description

An Expression of Interest process preceded this opportunity. The EOI was advertised via a UK2 Preliminary Market Engagement Notice. As advised within the EOI, only those Applicants who completed and submitted and Expression of Interest document were invited to take part in this opportunity. The Council is seeking a supplier who can provide timely, needs-based, person-centred, and trauma-informed mental wellbeing support to Torbay residents, who seek help via the Torbay Community Helpline from 31 July 2026 to 30 July 2028. This is not a new service and therefore any provider must have the capability and capacity to transfer both the functions and the staff (via TUPE transfer) for the 01 April 2026 should this be required. This procurement follows on from the recent Expression of Interest process, and includes only those Providers who expressed their interest and completed and submitted an Expression of Interest document, during October 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065817
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021221-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£654,732 £500K-£1M
Contracts Value
£654,732 £500K-£1M

Notice Dates

Publication Date
10 Mar 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Feb 20266 months ago
Contract Period
31 Jul 2026 - 30 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torbay Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
Not specified
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

AGE UK TORBAY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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