Notice Information
Notice Title
Omni Channel Contact Centre Solution
Notice Description
This is a UK1 Pipeline Notice. Contact Centre Software requirement for CQCs Omni channel solution. Planned Sourcing route: Call-off from a framework agreement
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0658c4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/015497-2026
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK1 - Pipeline Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £1,091,753 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Feb 20262 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Apr 20283 years to go
- Award Date
- Not specified
- Contract Period
- 2 Apr 2029 - 31 Mar 2031 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARE QUALITY COMMISSION
- Contact Name
- Not specified
- Contact Email
- commercialcontracts@cqc.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UPON TYNE
- Postcode
- NE1 4PA
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- Not specified
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Monument
- Westminster Constituency
- Newcastle upon Tyne Central and West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/015497-2026
20th February 2026 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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