D3 Tenders | WP4165 Microsoft Unified Support Services

Notice Information

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Notice Title

WP4165 Microsoft Unified Support Services

Notice Description

Software consultancy services

Lot Information

Lot 1

The Council now requires an equivalent modern and comprehensive support solution for the full Microsoft product set. Core components of the Council's technology environment, such as user authentication, rely entirely on Microsoft platforms. For example, all user logins are held within Azure Active Directory. If Azure Active Directory were to fail, staff would be unable to access the Council's network, which would in turn block access to all systems including the critical systems listed above. It is therefore essential that the Council can access direct, timely and authoritative support from Microsoft at any time in order to prevent, mitigate or quickly resolve any major issues. The Council needs a support agreement for Microsoft technologies and services to ensure continuity of service. The support agreement shall provide: 24/7 technical support; giving the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes. as needed advisory services on-demand (customer initiated) health assessments and operational surveys Technical training paths (customer initiated) In addition, the support agreement will provide: An Enhanced Designated Engineering (EDE) for 200 hours which can be used to help the Council to get the most value from existing and future investment in Microsoft technology. The Council will proactively contract manage usage of this through monthly reporting and ensure value for money is obtained. 120 Hours Access to Microsoft's Dart -Detection and Response Team, is a specialized cybersecurity unit within Microsoft that focuses on incident response and proactive security services. A sub-2-hour response time is within the SLA, hours may also be used proactively (previously this was a separate product quoted at 100K per annum) 2 Days of custom workshops on any subject In year 1 a series of delivery focused AI workshops designed to accelerate adoption and maximize the value of Microsoft 365 Copilot

Procurement Information

There is only one provider that meets the needs of the Council for these services.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-065a0c
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/016039-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72266000 - Software consultancy services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £411,663 £100K-£500K

Notice Dates

Publication Date: 23 Feb 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 28 Jan 20261 months ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: WALSALL COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: WALSALL
Postcode: WS1 1TP
Post Town: Walsall
Country: England
Major Region (ITL 1): TLG West Midlands (England)
Basic Region (ITL 2): TLG3 West Midlands
Small Region (ITL 3): TLG38 Walsall
Delivery Location: TLG38 Walsall
Local Authority: Walsall
Electoral Ward: St Matthew's
Westminster Constituency: Walsall and Bloxwich

Supplier Information

Number of Suppliers: 1
Supplier Name: MICROSOFT

Further Information

Notice URLs

https://go.walsall.gov.uk/

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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