Award

Extension to Occupancy Monitoring Service

HM REVENUE & CUSTOMS

This public procurement record has 3 releases in its history.

Award

30 Mar 2026 at 12:46

Award

16 Mar 2026 at 13:38

Award

24 Feb 2026 at 15:48

Summary of the contracting process

HM Revenue & Customs (HMRC), located at 100 Parliament Street, London, has completed a public procurement process titled "Extension to Occupancy Monitoring Service." This procurement falls under the IT services industry category and is related to consulting, software development, Internet, and support. The procurement involves the extension of a web-based reporting solution to measure desk and room utilisation in HMRC's three sites, facilitated by FM:SYSTEMS EUROPE LIMITED. The procurement was processed via a direct award due to the technical and resource dependencies on the incumbent supplier, thereby avoiding disproportionate challenges. The most recent contract began on 1 April 2026, with an end date of 31 March 2027, and includes the option for a 12-month extension.

This direct award contract offers significant opportunities for businesses within the IT services sector, particularly those capable of providing or expanding on web-based occupancy monitoring solutions. Although the current contract is with FM:SYSTEMS EUROPE LIMITED, with an emphasis on maintenance and analytical tools, there is potential for growth if HMRC's strategic solution moves ahead. Firms specialising in advanced sensor technologies, cloud-based analytics, and IT management services would be well-positioned to compete for future procurement opportunities, especially if aligned with public sector needs and demonstrating economic advantage over existing providers. Given HMRC's requirement for proprietary compatibility, businesses offering innovative, adaptable solutions capable of integration with existing systems could find a strategic advantage.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Extension to Occupancy Monitoring Service

Notice Description

This procurement is for a web-based reporting solution to measure and report on desk and room utilisation. It will be provided by a physical sensor recording motion and those sensors then sending this information to the cloud where an agreed set of reports provide the occupancy data. HMRC is looking at options around a strategic solution. However, progress on this solution has been delayed, so a HMRC continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for 12 months if required. HMRC therefore requires OccupEye Gold Level maintenance for the existing estate of sensors across the 3 sites, Dashboard Analytics Hosting and SmartView Cloud Analytics Dashboard access.

Procurement Information

Schedule 5 - 7 (a), (b). Additional or repeat goods, services or works- Goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works. The existing solution, provided by FM Systems, was deployed into HMRC as part of a trial via an MOU with MoJ. A planned strategic solution has been delayed, so estates require a continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for 12 months beyond that. As such HMRC is direct awarding this contract to the incumbent supplier, as the existing hardware installed across 3 separate HMRC offices is compatible only with the incumbent supplier's software. This means that changing suppliers would create disproportionate technical and resource challenges, that would impact business operations and not demonstrate commercial value or provide the most economically advantageous outcome.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065b55
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029101-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£181,409 £100K-£500K
Contracts Value
£181,409 £100K-£500K

Notice Dates

Publication Date
30 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Feb 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FM:SYSTEMS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-065b55-2026-03-30T13:46:56+01:00",
    "date": "2026-03-30T13:46:56+01:00",
    "ocid": "ocds-h6vhtk-065b55",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PVMW-8599-JZNJ",
            "name": "HM Revenue & Customs",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PVMW-8599-JZNJ"
            },
            "address": {
                "streetAddress": "100 Parliament Street",
                "locality": "London",
                "postalCode": "SW1A 2BQ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "hmrcsupportsapariba@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-06949218",
            "name": "FM:SYSTEMS EUROPE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "06949218"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PCYV-1561-RVMQ"
                }
            ],
            "address": {
                "streetAddress": "Security House The Summit",
                "locality": "Sunbury-On-Thames",
                "postalCode": "TW16 5DB",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ25"
            },
            "contactPoint": {
                "email": "AR-UK@fmsystems.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.fmsystems.com",
                "scale": "sme",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PVMW-8599-JZNJ",
        "name": "HM Revenue & Customs"
    },
    "tender": {
        "id": "SR2816178030",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Extension to Occupancy Monitoring Service",
        "description": "This procurement is for a web-based reporting solution to measure and report on desk and room utilisation. It will be provided by a physical sensor recording motion and those sensors then sending this information to the cloud where an agreed set of reports provide the occupancy data. HMRC is looking at options around a strategic solution. However, progress on this solution has been delayed, so a HMRC continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for 12 months if required. HMRC therefore requires OccupEye Gold Level maintenance for the existing estate of sensors across the 3 sites, Dashboard Analytics Hosting and SmartView Cloud Analytics Dashboard access.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Schedule 5 - 7 (a), (b). Additional or repeat goods, services or works- Goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works. The existing solution, provided by FM Systems, was deployed into HMRC as part of a trial via an MOU with MoJ. A planned strategic solution has been delayed, so estates require a continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for 12 months beyond that. As such HMRC is direct awarding this contract to the incumbent supplier, as the existing hardware installed across 3 separate HMRC offices is compatible only with the incumbent supplier's software. This means that changing suppliers would create disproportionate technical and resource challenges, that would impact business operations and not demonstrate commercial value or provide the most economically advantageous outcome.",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "additionalRepeatExtensionPartialReplacement"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Extension to Occupancy Monitoring Service",
            "status": "active",
            "value": {
                "amountGross": 217691.76,
                "amount": 181409.8,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-06949218",
                    "name": "FM:SYSTEMS EUROPE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00",
                "maxExtentDate": "2028-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The Buyer may, at its option and by written agreement with the Supplier, extend the Contract for one or more periods, provided that the total extension period does not exceed twelve (12) months."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "016587-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/016587-2026",
                    "datePublished": "2026-02-24T15:48:47Z",
                    "format": "text/html"
                },
                {
                    "id": "023511-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/023511-2026",
                    "datePublished": "2026-03-16T13:38:44Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-27T23:59:59Z",
                    "status": "scheduled"
                }
            ],
            "date": "2026-03-16T00:00:00Z",
            "standstillPeriod": {
                "endDate": "2026-03-26T23:59:59+00:00"
            }
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Extension to Occupancy Monitoring Service",
            "status": "active",
            "period": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00",
                "maxExtentDate": "2028-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The Buyer may, at its option and by written agreement with the Supplier, extend the Contract for one period of 12 months."
            },
            "value": {
                "amountGross": 217691.76,
                "amount": 181409.8,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-03-27T00:00:00Z",
            "noAgreedMetricsRationale": "Not Required.",
            "documents": [
                {
                    "id": "029101-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/029101-2026",
                    "datePublished": "2026-03-30T13:46:56+01:00",
                    "format": "text/html"
                }
            ]
        }
    ]
}