Award

Extension to Occupancy Monitoring Service

HM REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

24 Feb 2026 at 15:48

UK5 - Transparency Notice
Summary of the contracting process

The contract process, dated 24 February 2026, involves HM Revenue & Customs (HMRC) based in London, and pertains to an "Extension to Occupancy Monitoring Service". This procurement falls under the category of IT services and is part of the services sector, involving consulting, software development, Internet, and support. The procurement process is at the award stage, facilitated through a direct award method, and is set to advance with the contract signing scheduled for 23 March 2026. The service will span from 1 April 2026 to 31 March 2027, with the potential for a twelve-month extension. The initiative is concentrated on continuous monitoring solutions across three sites due to a delay in implementing a strategic solution.

This tender offers significant growth opportunities for businesses within the IT and smart analytics sectors, particularly those capable of providing specialised web-based reporting solutions and maintenance services. FM:SYSTEMS EUROPE LIMITED, a large supplier known for IT services, has been awarded this extension, indicating the suitability of tech firms with established expertise in sensor-based analytics and cloud solutions. Companies experienced in delivering occupancy monitoring and data-driven insights would be well-positioned to compete for similar future opportunities, especially those with established solutions that are seamless with existing systems.

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Notice Information

Notice Title

Extension to Occupancy Monitoring Service

Notice Description

This procurement is for a web-based reporting solution to measure and report on desk and room utilisation. It will be provided by a physical sensor recording motion and those sensors then sending this information to the cloud where an agreed set of reports provide the occupancy data. HMRC is looking at options around a strategic solution. However, progress on this solution has been delayed, so a HMRC continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for up to 12 months is required. HMRC therefore requires OccupEye Gold Level maintenance for the existing estate of sensors across the 3 sites, Dashboard Analytics Hosting and SmartView Cloud Analytics Dashboard access.

Procurement Information

Schedule 5 - 7 (a), (b). Additional or repeat goods, services or works- Goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works. The existing solution, provided by FM Systems, was deployed into HMRC as part of a trial via an MOU with MoJ. A planned strategic solution has been delayed, so estates require a continuation of this tactical solution in the current 3 sites only for a further 12 months with the option to extend for up to 12 months beyond that. As such HMRC is direct awarding this contract to the incumbent supplier, as the existing hardware installed across 3 separate HMRC offices is compatible only with the incumbent supplier's software. This means that changing suppliers would create disproportionate technical and resource challenges, that would impact business operations and not demonstrate commercial value or provide the most economically advantageous outcome.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065b55
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016587-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£181,409 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Feb 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FM:SYSTEMS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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