Planning

ITSM (IT Service Management) System

WEST YORKSHIRE FIRE AND RESCUE AUTHORITY

This public procurement record has 1 release in its history.

Planning

27 Feb 2026 at 09:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The West Yorkshire Fire and Rescue Authority is inviting expressions of interest for the procurement of an IT Service Management (ITSM) system, aimed at enhancing IT services in alignment with ITIL practices across operational and support services. This procurement process, currently at the planning stage, is crucial for maintaining vital IT functions for West Yorkshire's Fire Service, which serves over 2.2 million residents. Those interested in participating in this preliminary market engagement must submit their expressions of interest by 4th April 2026, with a possible tender release by April/May 2026. The expected contract start is slated for 2nd November 2026, covering a minimum three-year term with possible extensions up to five years, and the contract value is anticipated to range between £150,000 and £200,000.

This procurement represents a promising business opportunity, particularly for SMEs specialising in IT services, consulting, software development, and support. Companies adept in incident management, request fulfilment, problem and change management, asset and configuration management, service level management, self-service portals, and reporting are encouraged to compete, as these are among the outlined core requirements. The project offers a chance for businesses to grow by delivering a comprehensive ITSM solution that enhances service continuity and operational efficiency for West Yorkshire Fire and Rescue Service. Interested suppliers can provide feedback on the proposed contract costs and confirm their ability to deliver by engaging directly with WYFRS's procurement contacts.

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Notice Information

Notice Title

ITSM (IT Service Management) System

Notice Description

The purpose of this project is to appoint a supplier to deliver an IT Service Management (ITSM) system. The system will deliver and manage IT services across operational and support services in alignment with ITIL practices.

Planning Information

The West Yorkshire Fire and Rescue Service (WYFRS) is inviting expressions of interest for an upcoming tender to appoint a supplier to deliver an IT Service Management (ITSM) system. The system will deliver and manage IT services across operational and support services in alignment with ITIL practices. As the fourth-largest Fire and Rescue Service in the UK, WYFRS serves over 2.2 million people across 800 square miles, providing emergency coverage 24 hours a day, every day of the year. The purpose of this preliminary market engagement is to gather insights and feedback to inform the development of the procurement strategy and specification for an ITSM System, ensuring that the most efficient and effective methods of procurement are considered. WYFRS is now looking to assess the market's interest and its ability to bid for and deliver this upcoming contract. A high-level overview of the key requirements is outlined below, although full details will be provided in the tender opportunity. A non-exhaustive overview of the core requirements is provided as follows: • Incident Management • Request Fulfilment • Problem Management • Change Management • Asset/Configuration Management • Service Level Management • Self Service Portal • Reporting A replacement solution must maintain or improve these capabilities to ensure continuity of DDaT operations and support to WYFRS. Although the procurement route is yet to be determined, a tender is expected to be issued approximately April/May 2026. The contract term will last a minimum of 3 years, with options to extend for 1 + 1 year periods, bringing the total duration to a maximum of 5 years total. This upcoming contract will need to be in place prior to December 2026. The estimated cost for the full contract term is expected to be between £150,000 and £200,000. Suppliers interested in participating are invited to email their expression of interest to tenders@westyorksfire.gov.uk by Friday 04th April, and if possible, provide the following information: • Main contact name, email, and phone number for follow-up communication. • Any frameworks you are currently associated with. • Confirmation of your ability to bid within the specified time frame and your capacity to deliver the contract over the full term. • Feedback on the proposed contract costs e.g. do you deem it as realistic. • Link to your website • Any additional comments or feedback based on the information provided. Please note that this request for information (RFI) is not a call for competition. Further details will be made available in the official tender documents upon publication. WYFRS reserve the right to discuss requirements with any supplier beyond this initial notice before any competitive tender process is undertaken. We also recommend that you register with the West Yorkshire Fire and Rescue Service's E-Procurement system, 'In-tend,' at the following link https://sell2.in-tend.co.uk/blpd/register . This will ensure that if a competitive tender procedure is undertaken, you will already have access to the documentation once live.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065dcb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017682-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20262 days ago
Submission Deadline
Not specified
Future Notice Date
27 Apr 20262 months to go
Award Date
Not specified
Contract Period
2 Nov 2026 - 1 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE FIRE AND RESCUE AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD11 2DY
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
Not specified
Local Authority
Kirklees
Electoral Ward
Birstall and Birkenshaw
Westminster Constituency
Spen Valley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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