Award

Out of Hours - Housing Service

CHESHIRE WEST AND CHESTER COUNCIL

This public procurement record has 1 release in its history.

Award

27 Feb 2026 at 09:44

Summary of the contracting process

Cheshire West and Chester Council has awarded a contract titled "Out of Hours - Housing Service" to CITY WEST WORKS LIMITED (Liberty) for the provision of call handling services related to housing repairs, maintenance, and compliance queries. This contract falls under the services category and is set in the UKD6 region of the United Kingdom. The procurement process utilised a direct award method below the threshold, without competition, as per UKPGA legislation 2023/54. The contract was signed on 26th February 2026 and will be active from 1st April 2026 to 30th June 2027, with a gross value of £100,000.

This tender presents an avenue for business growth particularly for firms specialising in administration services related to housing management and compliance. Businesses with experience in handling service requests and managing maintenance operations stand to benefit the most from such opportunities, particularly those equipped to deliver efficient and compliant execution of 'out of hours' service provisions. As the supplier involved is a large-scale organisation, there might be potential for collaboration or subcontracting with smaller enterprises that possess specialised skill sets in housing services. Firms interested in similar public authority projects might look out for future collaboration opportunities with Cheshire West and Chester Council.

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Notice Title

Out of Hours - Housing Service

Notice Description

Direct award to Liberty (T/A City West Works) to undertake 'Out of Hours' call handling services for repairs, maintenance, and compliance queries until 30th June 2027

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065dd4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017696-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services


CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
27 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Feb 20262 weeks ago
Contract Period
31 Mar 2026 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CHESHIRE WEST AND CHESTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELLESMERE PORT
Postcode
CH65 0BA
Post Town
Chester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
Not specified

Local Authority
Cheshire West and Chester
Electoral Ward
Central & Grange
Westminster Constituency
Ellesmere Port and Bromborough

Supplier Information

Number of Suppliers
1
Supplier Name

CITY WEST WORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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