Award

Out Of Hours Service (IT)

ASTON UNIVERSITY

This public procurement record has 1 release in its history.

Award

02 Mar 2026 at 10:17

Summary of the contracting process

The procurement process, initiated by Aston University, involves the award of a contract for out-of-hours IT support services, ensuring continuous call logging management beyond typical office hours. The contract covers periods including evenings, weekends, bank holidays, and university closure days, with services being delivered in the United Kingdom, specifically in the West Midlands region (UKG31). This tender is categorised under 'Helpdesk and support services' and has reached the Award stage with the contract signed on the 2nd of March, 2026. The contract commences on the 1st of June, 2026, and concludes on the 31st of May, 2029, with a total contract value of £186,240.03.

This tender presents significant opportunities for businesses specialising in IT support services, particularly those capable of supplying helpdesk and support services that require coverage outside regular working hours. Given that Aston University is a public authority within the sub-central government category, businesses with experience in public sector contracts may find this particularly advantageous. The contract awarded to Northumbria University Digital Services Limited, identified as an SME, underscores the potential for small and medium-sized enterprises to successfully compete in supplying niche IT services. Organisations adept at providing comprehensive IT support and management systems might find future collaboration prospects with similar public authorities and educational institutions.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Out Of Hours Service (IT)

Notice Description

Aston University requires out of hours coverage for call logging management system. This is to ensure that IT support continues beyond normal office hours, including evenings, weekends, bank holidays and university closure days.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065f1f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018262-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£186,240 £100K-£500K

Notice Dates

Publication Date
2 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
2 Mar 20261 weeks ago
Contract Period
31 May 2026 - 31 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ASTON UNIVERSITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 7ET
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified

Local Authority
Birmingham
Electoral Ward
Nechells
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

NORTHUMBRIA UNIVERSITY DIGITAL SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-065f1f-2026-03-02T10:17:57Z",
    "date": "2026-03-02T10:17:57Z",
    "ocid": "ocds-h6vhtk-065f1f",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-RC000904",
            "name": "ASTON UNIVERSITY",
            "identifier": {
                "scheme": "GB-COH",
                "id": "RC000904"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PTLB-7496-TPTR"
                }
            ],
            "address": {
                "streetAddress": "Aston Triangle",
                "locality": "Birmingham",
                "postalCode": "B4 7ET",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG31"
            },
            "contactPoint": {
                "email": "procurement@aston.ac.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-175719",
            "name": "NORTHUMBRIA UNIVERSITY DIGITAL SERVICES LIMITED",
            "address": {
                "streetAddress": "Sutherland Building Northumbria University",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE1 8ST",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "email": "procurement@aston.ac.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-RC000904",
        "name": "ASTON UNIVERSITY"
    },
    "tender": {
        "id": "1218",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out Of Hours Service (IT)",
        "description": "Aston University requires out of hours coverage for call logging management system. This is to ensure that IT support continues beyond normal office hours, including evenings, weekends, bank holidays and university closure days.",
        "status": "complete",
        "procurementMethodDetails": "Below threshold - unknown",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-FTS-175719",
                    "name": "NORTHUMBRIA UNIVERSITY DIGITAL SERVICES LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72253000",
                            "description": "Helpdesk and support services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKG31",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "status": "active",
            "period": {
                "startDate": "2026-06-01T00:00:00+01:00",
                "endDate": "2029-05-31T23:59:59+01:00"
            },
            "value": {
                "amountGross": 186240.03,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-03-02T00:00:00Z",
            "documents": [
                {
                    "id": "018262-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/018262-2026",
                    "datePublished": "2026-03-02T10:17:57Z",
                    "format": "text/html"
                }
            ]
        }
    ],
    "language": "en"
}