Notice Information
Notice Title
External Call Handling Service
Notice Description
Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Lot Information
Lot 1
Renewal: Single optional extension period of 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-065f52
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/073318-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Below threshold - open competition
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £135,000 £100K-£500K
- Lots Value
- £135,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £135,000 £100K-£500K
Notice Dates
- Publication Date
- 3 Aug 20261 weeks ago
- Submission Deadline
- 30 Mar 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Jul 20263 weeks ago
- Contract Period
- 21 Jul 2026 - 21 Jul 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HALTON HOUSING
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WIDNES
- Postcode
- WA8 0TD
- Post Town
- Warrington
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD71 East Merseyside
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Halton
- Electoral Ward
- Halton View
- Westminster Constituency
- Widnes and Halewood
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/073318-2026
3rd August 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/018341-2026
2nd March 2026 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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