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CISCO BREAK/FIX AND LICENSING SUPPORT

Cardiff and Vale University Health Board

This public procurement record has 1 release in its history.

Award

03 Mar 2026 at 14:22

Award Notice
Summary of the contracting process

The procurement process involving Cardiff and Vale University Health Board focuses on the provision of Cisco Break/Fix and Licensing Support services for the AWMGS network at the Cardiff Integrated Genomics Centre. The tender falls under the services category within the software supply field, indicating a specialised requirement in maintaining and managing the Cisco infrastructure critical for genomic services. The procedure was concluded with a direct award due to its specific Cisco requirements and operational risks if re-tendered. Located in Cardiff, UK, the procurement process advanced through an award stage with the contract signed on 25 February 2026, valued at £162,509.78.

This tender presents a definitive opportunity for large enterprises, particularly those with expertise in managed network support and Cisco infrastructure maintenance, to gain ground in the healthcare technology sector. WhiteSpider Enterprise Services Limited, the existing supplier that was awarded the contract, demonstrates the strategic importance of having an established relationship and technical familiarity with the requisite services. Businesses looking to enhance their portfolio in specialised IT support and network services, especially those with competencies in Cisco systems, can explore similar future opportunities within the regional healthcare framework.

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Notice Information

Notice Title

CISCO BREAK/FIX AND LICENSING SUPPORT

Notice Description

Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.

Lot Information

Lot 1

This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.

Procurement Information

A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high-availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco-specific with a very limited supplier market, meaning re-tendering would create operational and technical risk without delivering meaningful competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066109
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019011-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£162,509 £100K-£500K

Notice Dates

Publication Date
3 Mar 20267 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff and Vale University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLL22 Cardiff and Vale of Glamorgan
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

WHITESPIDER ENTERPRISE SERVICES LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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