Notice Information
Notice Title
CISCO BREAK/FIX AND LICENSING SUPPORT
Notice Description
Provision of Cisco Break/Fix support services, including next-business-day hardware replacement, Cisco DNA and software licence renewals, and ongoing managed network support to maintain the AWMGS Cisco infrastructure at the Cardiff Integrated Genomics Centre.
Lot Information
Lot 1
This agreement provides break/fix hardware support and Cisco software licensing renewals (including DNA subscriptions) for the All Wales Medical Genomics Service (AWMGS) network at the Cardiff Integrated Genomics Centre. It ensures continued maintenance of the Cisco infrastructure supporting critical genomic services, including next-business-day hardware replacement, proactive monitoring, licence tracking, and centralised management to maintain a resilient, secure, and compliant network environment.
Procurement Information
A direct award is required to ensure uninterrupted Cisco Break/Fix support and licence renewals, which are essential for maintaining the secure, compliant, and high-availability AWMGS network. WhiteSpider is the existing managed service provider with established knowledge of the infrastructure, and the requirement is Cisco-specific with a very limited supplier market, meaning re-tendering would create operational and technical risk without delivering meaningful competition.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-066109
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/019011-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Award procedure without prior publication of a call for competition
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72268000 - Software supply services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £162,509 £100K-£500K
Notice Dates
- Publication Date
- 3 Mar 20261 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 25 Feb 20261 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARDIFF AND VALE UNIVERSITY HEALTH BOARD
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- CARDIFF
- Postcode
- CF 144
- Post Town
- Not specified
- Country
- Not specified
-
- Major Region (ITL 1)
- Not specified
- Basic Region (ITL 2)
- Not specified
- Small Region (ITL 3)
- Not specified
- Delivery Location
- TLL22 Cardiff and Vale of Glamorgan
-
- Local Authority
- Not specified
- Electoral Ward
- Not specified
- Westminster Constituency
- Not specified
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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