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GLA Third Party Resident Support

Greater London Authority (GLA)

This public procurement record has 5 releases in its history.

Tender

23 Sep 2026 at 17:39

UK4 - Tender Notice
Planning

22 Sep 2026 at 21:38

UK1 - Pipeline Notice
PlanningUpdate

01 May 2026 at 10:42

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

16 Mar 2026 at 09:14

UK2 - Preliminary Market Engagement Notice
Planning

04 Mar 2026 at 10:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Transport for London (TfL), acting for the Greater London Authority (GLA), is buying resident-support services for the Warm Homes Local Grant programme. The service is intended to help vulnerable, digitally excluded and harder-to-reach residents in London access domestic energy-efficiency and low-carbon heating improvements. Work may include community outreach, individual casework, helping residents navigate programme communications and assessment or installation stages, referrals to other services, and reporting and evaluation. The programme’s retrofit delivery and identification of applicants remain the responsibility of the GLA and its delivery partners. Delivery is divided across four geographical areas: Barnet, Camden, Enfield, Haringey and Islington; west London boroughs including Brent, Ealing, Hounslow and Westminster; central and south-west boroughs including Lambeth, Southwark and Wandsworth; and east and south-east boroughs including Hackney, Newham, Bromley and Lewisham.

The GLA invited offers through an open procedure under the light-touch regime. The procurement is divided into four geographical lots, and suppliers may bid for one or more, but can be awarded no more than two. The published submission deadline was 29 October 2026 at 12:00 noon; the stated end of the award period is 7 December 2026. Contracts are scheduled to run from 4 January 2027 to 31 March 2028, with an option to extend by up to a further three years, potentially to 31 March 2031. The total estimated value is £1,672,427.70 excluding VAT (£2,006,913.24 including VAT). Lot values excluding VAT are £298,515.16, £463,256.92, £378,108.81 and £532,546.81 respectively. Price carries 30% of the evaluation and quality 70%, covering resident-centred delivery, local delivery capacity, case management and reporting, resilience and mobilisation.

This opportunity is suited to community energy groups, social-support providers and other organisations able to work directly with vulnerable residents and build trust with people who may be digitally excluded or difficult to reach. Suppliers will need to offer a resident-centred approach, provide tailored casework and support people through programme communications, assessments, installation and completion, with appropriate signposting and referrals. Strong local knowledge and delivery capacity in the chosen boroughs are important, alongside effective case-management, reporting and performance-monitoring arrangements. Bidders should also be able to demonstrate risk management, service resilience and credible mobilisation plans. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable. The four-area structure allows bids for selected local footprints, although an organisation may receive awards for no more than two lots. The stated selection assessment covers economic and technical criteria.

How relevant is this notice?

Notice Information

Notice Title

GLA Third Party Resident Support

Notice Description

Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), invites suitably qualified organisations to participate in an Open Procedure under the Procurement Act 2023 Light Touch Regime for the provision of Third Party Resident Support Services in support of the Warm Homes Local Grant (WHLG) Programme. The Warm Homes Local Grant Programme is funded by the Department for Energy Security and Net Zero (DESNZ) and delivers domestic energy efficiency and low-carbon heating measures to eligible low-income households across London. The Programme forms part of Warmer Homes London and supports the Mayor of London's objectives to reduce fuel poverty, improve housing quality and accelerate London's transition to net zero. The purpose of the Third Party Resident Support Service is to provide tailored, resident-centred support to vulnerable, digitally excluded and harder-to-reach residents throughout their participation in the Programme. The Service is intended to improve resident engagement, reduce avoidable programme attrition, improve customer experience and support successful delivery of retrofit measures. Services may include: * resident engagement and outreach activities; * casework and tailored resident support; * support for vulnerable and digitally excluded residents; * assistance with programme navigation and communications; * support during assessment, installation and completion stages; * signposting and referral to other services where appropriate; * reporting, performance monitoring and programme evaluation. The procurement is divided into four (4) geographical Lots/scopes. Bidders may bid for one, multiple or all Lots. Lots will be evaluated independently in accordance with the published evaluation methodology. Lot 1 Barnet, Camden, Enfield, Haringey and Islington. Lot 2 Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. Lot 3 City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames. Lot 4 Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

Lot Information

Area 1

Delivery in Barnet, Camden, Enfield, Haringey and Islington.

Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Area 2

Delivery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster.

Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Area 3

Delivery within City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames.

Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Area 4

Delivery within Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

Renewal: The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Planning Information

Interested organisations are invited to express their interest and contribute to this market engagement exercise. Under the proposed model, community energy groups or other community‑based organisations would support residents through the process, from receiving their energy assessment through to installation. Delivery of retrofit works and identification of applicants remain the responsibility of the GLA and its delivery partners. The selected community energy groups will also be expected to support with collecting data, lessons learnt and participating in evaluation of the pilot project. Preliminary Market Engagement Questionnaire The GLA has developed a short qualitative questionnaire to gather feedback on the initial delivery model and early thinking. Organisations interested in participating in this questionnaire should email socialimpactinitiatives@tfl.gov.uk. A covering letter and a link to the questionnaire will then be shared. The questionnaire will remain open until Monday 23rd March.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0661cf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090337-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

75200000 - Provision of services to the community

85300000 - Social work and related services

98100000 - Membership organisation services

Notice Value(s)

Tender Value
£1,672,427 £1M-£10M
Lots Value
£1,672,425 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 months ago
Submission Deadline
29 Oct 20261 day to go
Future Notice Date
23 Sep 2026Expired
Award Date
Not specified
Contract Period
4 Jan 2027 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Greater London Authority (GLA)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 1ZE
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Royal Victoria
Westminster Constituency
West Ham and Beckton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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