Planning

GLA Third Party Resident Support

GREATER LONDON AUTHORITY (GLA)

This public procurement record has 1 release in its history.

Planning

04 Mar 2026 at 10:41

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Greater London Authority (GLA) is taking a crucial step in enhancing its Warm Homes: Local Grant Programme through a pilot project aimed at collaborating with community organisations to support vulnerable residents in London. This initiative, under the "GLA Third Party Resident Support" title, falls within the community services industry category. The process is currently at the planning stage, with interested parties invited for market engagement through a qualitative questionnaire available until 16th March 2026. The procurement stage is scheduled to potentially commence from 1st June 2026, spanning until 31st May 2027. This engagement is designed to inform the GLA's future procurement strategies by understanding the market's capacity and challenges in delivering community-focused support services.

This tender provides promising opportunities for community-based organisations, particularly those within the community action programme sector, to play a pivotal role in delivering resident-facing support. The planned partnership will focus on guiding residents through energy assessments, advising on recommended measures, and supporting various stages of retrofit installations, thereby allowing businesses that specialise in membership organisation services and hands-on community engagement to expand their influence and services. Additionally, organisations involved in social impact initiatives and capable of providing comprehensive in-home energy advice will find this project an excellent opportunity to demonstrate their capability and drive community energy efforts. The GLA's collaboration with 30 London boroughs opens up substantial avenues for growth and heightened community impact within this procurement exercise.

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Notice Information

Notice Title

GLA Third Party Resident Support

Notice Description

The GLA is delivering the Warm Homes: Local Grant Programme in partnership with 30 London boroughs. To strengthen delivery, the GLA is exploring running a pilot project to better understand how community organisations can support vulnerable residents throughout the retrofit process. The aim is to improve the resident experience and reduce dropout rates. Identification of eligible households and installation of measures will be managed by the GLA and its delivery partners. Community organisations would focus on resident-facing support, from initial engagement through to installation. For example, this could include helping vulnerable residents understand their energy assessment, providing tailored advice on recommended measures, supporting form-filling, offering in-home or remote guidance during installation, and ensuring residents feel informed and confident throughout the process. This preliminary engagement seeks to understand capacity, capability, delivery models, and potential challenges within the market. It may be undertaken in multiple stages following completion of the questionnaire stage. Insights will inform the future procurement strategy, including potential commissioning options. Approach To shape the design and delivery of the pilot project, we invite organisations to complete a short questionnaire. The purpose of this exercise is to gather market insights on: Potential service delivery models Capacity and readiness to deliver Opportunities and challenges within the supply chain Considerations for future procurement (Note: we are not seeking to duplicate existing services. Instead, we aim to fill gaps in provision. For example, where organisations currently offer telephone advice funded through other schemes but cannot provide in-home energy advice or hands-on resident support.) This exercise is for information-gathering only. It does not constitute a commitment to procure, and participation will not preclude suppliers from future procurement opportunities.

Planning Information

Interested organisations are invited to express their interest and contribute to this market engagement exercise. Under the proposed model, community energy groups or other community‑based organisations would support residents through the process, from receiving their energy assessment through to installation. Delivery of retrofit works and identification of applicants remain the responsibility of the GLA and its delivery partners. The selected community energy groups will also be expected to support with collecting data, lessons learnt and participating in evaluation of the pilot project. Preliminary Market Engagement Questionnaire The GLA has developed a short qualitative questionnaire to gather feedback on the initial delivery model and early thinking. Organisations interested in participating in this questionnaire should email socialimpactinitiatives@tfl.gov.uk. A covering letter and a link to the questionnaire will then be shared. The questionnaire will remain open until Monday 16th March.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0661cf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019349-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85322000 - Community action programme

98100000 - Membership organisation services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
31 Mar 20263 weeks to go
Award Date
Not specified
Contract Period
31 May 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GREATER LONDON AUTHORITY (GLA)
Additional Buyers

TRANSPORT FOR LONDON

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 1ZE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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