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Case Management System - Drug and Alcohol Service

Somerset County Council

This public procurement record has 2 releases in its history.

Tender

07 Oct 2026 at 14:36

UK4 - Tender Notice
Planning

04 Mar 2026 at 15:32

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Somerset Council is buying a secure, hosted and fully supported web-based information and case management system for professionals supporting people affected by substance misuse. It must support use across multiple agencies, helping the professionals involved in clients’ support to work with case information. This is a software and information-systems requirement for Somerset’s drug and alcohol service, which is commissioned by the council and provided by Turning Point. The service operates across the county through three hubs and outreach at community hubs and other sites, and works with health and related services. Its work includes specialist support for groups such as rough sleepers, people involved in the criminal justice system, young people and their families. The system will be used in Somerset.

Somerset Council invited offers through an open competitive flexible procedure under the Procurement Act 2023. Suppliers could submit questions until 12 noon on 23 October 2026; bids were due by 12 noon on 9 November 2026. The decision was expected by 4 December 2026. The estimated contract value is £400,000 excluding VAT (£480,000 including VAT). The initial contract runs from 1 January 2027 to 30 June 2030, with system go-live estimated for 1 July 2027. The council may extend the contract twice, by 24 months each, potentially to 30 June 2034. Price accounts for 50% of evaluation, quality 45% and social value 5%. Optional system enhancements may also be added.

This requirement suits software suppliers able to provide a secure, hosted web-based case management platform and deliver ongoing support. The system needs to serve professionals across multiple agencies involved in substance-misuse support, so suppliers should be able to accommodate collaborative use in a service operating through hubs, community outreach and links with health and related services. Experience with information systems used to support client casework would be relevant to the intended use. Somerset Council has identified the opportunity as suitable for small and medium-sized businesses. Optional enhancements to the system may provide scope for suppliers able to develop or integrate additional services. The requirement concerns a county-wide specialist service, rather than a single-site installation.

How relevant is this notice?

Notice Information

Notice Title

Case Management System - Drug and Alcohol Service

Notice Description

Somerset Council is looking to procure a secure, hosted, fully supported, multi-agency, web-based Information/Case Management System for use by professionals involved in clients' support for substance misuse.

Lot Information

Lot 1

Options: Optional services may be added as enhancements to the system.

Renewal: 2 opportunities to extend for 24 months each. Estimated contract start 1st January 2027, system Go-Live date 1st July 2027

Planning Information

This request for expressions of interest is issued solely for the purpose of conducting market engagement. Organisations that take part will not be advantaged or disadvantaged in any way in any potential future formal procurement. Commercial confidentiality will be respected. This notice does not represent a formal commitment by Somerset Council to undertake a procurement procedure.   If you are interested in this potential opportunity, then please express an interest by midday on Friday 13th March via our e-tendering portal Proactis - free registration is available via this link - Proactis - Supplier Network Somerset Drug and Alcohol Services are commissioned by Somerset Council and provided by Turning Point. They provide an all age, cross county specialist drug and alcohol specialist treatment service for Somerset. They work out of 3 hubs and provide outreach to community hubs and other sites. They provide additional specialist services for specific groups, for example rough sleepers, people involved in the criminal justice system, young people and their families. They work closely with other health and related services. Response to Market Engagement Form https://forms.office.com/Pages/ResponsePage.aspx?id=BvYktXr3okqNov5wNDsMzpothYayXiNKieZJLysLleRUMTFMN1YwNFFFMDRXQ0FSOE1JUFVBRjdFRS4u - Midday, Friday 13th March 2026 Availability for demos w/c Monday 16th March 2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066260
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094813-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
£400,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20265 days ago
Submission Deadline
9 Nov 20264 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2027 - 30 Jun 2030 3-4 years
Recurrence
2032-09-06

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Somerset County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAUNTON
Postcode
TA1 4DY
Postcode Area
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLK23 Somerset CC
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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