Award

Online Therapy Services to Secondary Care

CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

TenderUpdate

27 Mar 2026 at 15:31

TenderUpdate

23 Mar 2026 at 15:37

Award

04 Mar 2026 at 16:54

Summary of the contracting process

The public procurement process for "Online Therapy Services to Secondary Care," spearheaded by the Central and North West London NHS Foundation Trust, is classified under community health services with a focus on secondary care and is located in the North West London area, United Kingdom. Utilising the Provider Selection Regime (PSR) 2023, this tender follows a direct award process, ensuring the swift allocation of resources to alleviate the backlog of waiting lists. As of 23 March 2026, this procurement is at the award stage, with HelloSelf (UK) Limited being the selected supplier. The contract is valued at an approximate lifetime total of £700,000—an increase from the initial £500,000—and is set to run until 22 March 2028 for a 24-month period.

The opportunity presented by this tender is significant for businesses focused on digital health services and innovation. The initiative aims to provide fast online therapy options, contributing to reducing health inequalities and enhancing service accessibility. Businesses well-suited to compete would be those proficient in digital healthcare solutions capable of delivering high-quality, innovative services that meet the provider's key criteria: value, integration, collaboration, service sustainability, and social value. This tender opens doors for innovative SMEs like HelloSelf (UK) Limited, demonstrating an ability to integrate technology seamlessly for improved patient care and offering a pathway for growth within the digital healthcare industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Online Therapy Services to Secondary Care

Notice Description

PSR Modification for a Direct Award Process C under the Provider Selection Regime (PSR) 2023 to utilise short term funding to clear a backlog of waiting lists within the North West London area. The<br/>approximate life time value of the contract was PS500,000.00 and has been increased by a further PS200,000.

Lot Information

Lot 1

Direct award process C under the Provider Selection Regime (PSR) 2023 to utilise short term funding to clear a backlog of waiting lists within the North West London area. The approximate life time value of the contract is PS500,000.00

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17/03/2026 by midnight. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066282
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028662-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services


CPV Codes

75200000 - Provision of services to the community

85323000 - Community health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
27 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Mar 20262 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST
Additional Buyers

CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1X 8AQ
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI74 Harrow and Hillingdon

Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HELLOSELF (UK

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-066282-2026-03-27T15:31:32Z",
    "date": "2026-03-27T15:31:32Z",
    "ocid": "ocds-h6vhtk-066282",
    "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by 17/03/2026 by midnight. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Any representations can be sent to Nichola.lane2@nhs.net. <br/>There were no conflict of interests recorded and the award criteria was used to measure the current contract delivery, performance and suitability alongside the supplier's ability to continue to deliver the requirement meeting a high standard developing the service and its users to help reduce health inequalities, providing quality and innovation within the digital healthcare space to achieve effective solutions for fast, easy to access care for all patients without discrimination due to location, ability to travel and patient availability. <br/><br/>This is a waiting list initiative so the supplier will be providing fast treatment plans to help clear the waiting lists which held to provide an element of choice for the patient to receive an online (via the supplier) or an in person programme (via the Trust). <br/>The supplier was assessed against all 5 key criteria including value, integration, collaboration and service sustainability as well as Social Value.",
    "initiationType": "tender",
    "tender": {
        "id": "C429117",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Online Therapy Services to Secondary Care",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85323000",
            "description": "Community health services"
        },
        "mainProcurementCategory": "services",
        "description": "PSR Modification for a Direct Award Process C under the Provider Selection Regime (PSR) 2023 to utilise short term funding to clear a backlog of waiting lists within the North West London area. The<br/>approximate life time value of the contract was PS500,000.00 and has been increased by a further PS200,000.",
        "lots": [
            {
                "id": "1",
                "description": "Direct award process C under the Provider Selection Regime (PSR) 2023 to utilise short term funding to clear a backlog of waiting lists within the North West London area. The approximate life time value of the contract is PS500,000.00",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "the criteria is the following: the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard\" with the weighting 100",
                            "type": "quality",
                            "description": "100"
                        },
                        {
                            "type": "price",
                            "description": "0"
                        }
                    ]
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "75200000",
                        "description": "Provision of services to the community"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI74"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17/03/2026 by midnight. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR",
        "amendments": [
            {
                "id": "1",
                "description": "This is a Provider Selection Regime (PSR) contract modification notice, under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally modified to close the standstill period which ended at midnight on the 17th March 2026 and the contract has now been signed and the final award notice published. As confirmed in the Intention to award notice and re-confirmed here, there were no conflict of interests recorded and the award criteria was used to measure the current contract delivery, performance and suitability alongside the supplier's ability to continue to deliver the requirement meeting a high standard developing the service and its users to help reduce health inequalities, providing quality and innovation within the digital healthcare space to achieve effective solutions for fast, easy to access care for all patients without discrimination due to location, ability to travel and patient availability.This is a waiting list initiative so the supplier will be providing fast treatment plans to helpclear the waiting lists which held to provide an element of choice for the patient to receivean online (via the supplier) or an in person programme (via the Trust).The supplier was assessed against all 5 key criteria including value, integration,collaboration and service sustainability as well as Social Value.The contract begins from the 23/03/2026 and will run until the 22/03/2028 for a 24 month period."
            },
            {
                "id": "2",
                "description": "This is a Provider Selection Regime (PSR) contract modification notice, under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally modified to extend the value by PS200,000. As confirmed in the previous notices, there were no conflict of interests recorded and the award criteria was used to measure the current contract delivery, performance and suitability alongside the supplier's ability to continue to deliver the requirement meeting a high standard developing the service and its users to help reduce health inequalities, providing quality and innovation within the digital healthcare space to achieve effective solutions for fast, easy to access care for all patients without discrimination due to location, ability to travel and patient availability.This is a waiting list initiative so the supplier will be providing fast treatment plans to helpclear the waiting lists which held to provide an element of choice for the patient to receivean online (via the supplier) or an in person programme (via the Trust).The supplier was assessed against all 5 key criteria including value, integration,collaboration and service sustainability as well as Social Value.The contract begins from the 23/03/2026 remains in place until the 22/03/2028 for a 24 month period."
            }
        ]
    },
    "awards": [
        {
            "id": "019683-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-176118",
                    "name": "HelloSelf (UK) Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-66858",
            "name": "Central and North West London NHS Foundation Trust",
            "identifier": {
                "legalName": "Central and North West London NHS Foundation Trust"
            },
            "address": {
                "streetAddress": "60 Gray's Inn Road",
                "locality": "London",
                "region": "UKI31",
                "postalCode": "WC1X 8AQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Nichola Lane",
                "email": "nichola.lane2@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.cnwl.nhs.uk",
                "buyerProfile": "https://www.cnwl.nhs.uk",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-176118",
            "name": "HelloSelf (UK) Limited",
            "identifier": {
                "legalName": "HelloSelf (UK) Limited",
                "id": "11352803"
            },
            "address": {
                "streetAddress": "9th Floor, 107 Cheapside, LONDON",
                "locality": "London",
                "region": "UKI",
                "postalCode": "EC2V 6DN",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2039368384"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.helloself.com/",
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-19671",
            "name": "Central London Community Healthcare NHS Trust",
            "identifier": {
                "legalName": "Central London Community Healthcare NHS Trust"
            },
            "address": {
                "streetAddress": "Ground Floor, 15 Marylebone Road",
                "locality": "London",
                "postalCode": "NW1 5JD",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.clch.nhs.uk",
                "buyerProfile": "https://www.clch.nhs.uk"
            },
            "contactPoint": {
                "name": "Nichola Lane",
                "email": "nichola.lane2@nhs.net"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-66858",
        "name": "Central and North West London NHS Foundation Trust"
    },
    "contracts": [
        {
            "id": "019683-2026-1",
            "awardID": "019683-2026-1",
            "status": "active",
            "value": {
                "amount": 500000,
                "currency": "GBP"
            },
            "dateSigned": "2026-03-04T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "4",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "5",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 0
            }
        ]
    },
    "language": "en"
}