Award

Procare Care Management System Support and Maintenance

SOUTH EASTERN HEALTH & SOCIAL CARE TRUST

This public procurement record has 2 releases in its history.

Award

11 Mar 2026 at 16:21

UK6 - Contract Award Notice
Award

11 Mar 2026 at 15:29

UK5 - Transparency Notice
Summary of the contracting process

The South Eastern Health & Social Care Trust located in Belfast is awarding a contract for the annual support and maintenance of its Procare Care Management System, a crucial tool for recording domiciliary care activities and generating payment reports. The procurement falls within the services category and operates under the direct procurement method, primarily due to exclusive intellectual property rights held by the supplier. The contract, valued at £65,000 (excl. VAT), begins on 1st April 2026 and ends on 31st March 2029. Zellis UK Limited in Bristol has been identified as the supplier following a direct award process. Significant dates include the contract award notice published on 11th March 2026, with the standstill period ending on 23rd March 2026.

This procurement offers substantial opportunities for businesses specialising in software support services, particularly those with capabilities in maintaining proprietary systems. Enterprises with expertise in similar systems or those seeking to expand their operations in maintenance and support services within the health sector may find prospects for business growth. While Zellis UK Limited has been directly awarded the contract, firms with proprietary solutions or similar technological expertise may still find opportunities through related or future tenders. Understanding the significance of intellectual property and exclusive rights in this tender could help businesses align their strategies for future bids in similar sectors.

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Notice Information

Notice Title

Procare Care Management System Support and Maintenance

Notice Description

The Trust intends to award a contract for annual support and maintenance of the Procare Care Management System, used historically for recording domiciliary care activity and generating statutory and provider payment reports. Read?only access remains required until a regional archive solution becomes available.

Procurement Information

Due to exclusive intellectual property and licensing rights, only Zellis Holding Ltd can lawfully and technically provide support for the Procare Care Management System. The supplier holds full proprietary rights, access to source code, maintenance tools and update mechanisms. No alternative supplier can provide the required support without breaching licensing or compromising data integrity.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06677b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021964-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£65,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20263 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Mar 20264 days ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH EASTERN HEALTH & SOCIAL CARE TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT16 1RH
Post Town
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN0E Lisburn and Castlereagh
Delivery Location
Not specified
Local Authority
Lisburn and Castlereagh
Electoral Ward
Dundonald
Westminster Constituency
Belfast East

Supplier Information

Number of Suppliers
1
Supplier Name

ZELLIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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