Award

ChatHealth Software

CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

This public procurement record has 1 release in its history.

Award

13 Mar 2026 at 09:35

Summary of the contracting process

The Cambridgeshire Community Services NHS Trust is in the final stages of awarding a contract for the ChatHealth Software, a secure messaging service that facilitates confidential health advice between clinical teams and service users. This procurement process, governed by the Provider Selection Regime Regulations 2023, bypasses the standard Public Contracts Regulations 2015. The procurement method is limited, involving an award procedure without prior publication of a call for competition. Set within the services category and classified under miscellaneous health services, the tender aims to augment healthcare access and communication across the UK region of UKH. While the contract status is 'active', formal award confirmation bars the provisions of the PSR, permitting representations by providers by the 25th of March, 2026.

This tender presents lucrative business growth opportunities by promoting innovative health tech solutions, particularly for companies specialising in digital healthcare communication. Businesses that could be well-suited to compete include those with expertise in secure messaging technologies and healthcare software systems. The contract with Leicestershire Partnership NHS Trust, valued at £25,155.65, emphasises improved patient choice and minimises healthcare access barriers, benefiting vulnerable groups. Such features can expand market reach and create cost-efficient solutions through earlier intervention and reduced duplication, making it ideal for tech firms focused on enhancing interagency healthcare services.

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Notice Title

ChatHealth Software

Notice Description

ChatHealth is a secure messaging service which allows end service users to use their smartphones and mobile devices to have two-way conversations with clinical teams. Using ChatHealth helps clinical teams to provide timely and convenient access to confidential health advice.

Lot Information

Lot 1

Key patient benefits include: * Improved choice for service users about how to access healthcare. * Overcomes stigma - contacts often begin anonymously. * Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: * Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. * Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. * Improved inter agency working and reduced duplication.

Options: This Agreement shall commence on the Commencement Date and, unless terminated earlier in accordance with clause 18, shall continue for an initial period of two (2) years (the "Initial Term"). The Agreement shall automatically be renewed for a period of 12 months from the Initial Term

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066938
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022700-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85140000 - Miscellaneous health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£25,155 Under £100K

Notice Dates

Publication Date
13 Mar 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Feb 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBRIDGESHIRE
Postcode
PE27 4LG
Post Town
Peterborough
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLH East (England)

Local Authority
Huntingdonshire
Electoral Ward
St Ives South
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

LEICESTERSHIRE PARTNERSHIP NHS TRUST (LPT

Open Contracting Data Standard (OCDS)

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