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Door Entry Servicing, Repairs and Replacement

Thurrock Council

This public procurement record has 3 releases in its history.

AwardUpdate

29 Sep 2026 at 15:10

UK6 - Contract Award Notice
Award

29 Sep 2026 at 15:04

UK6 - Contract Award Notice
Tender

13 Mar 2026 at 10:26

UK4 - Tender Notice
Summary of the contracting process

Thurrock Council commissioned servicing, repairs and replacement of door-entry equipment across its housing stock. The work also covers an annual programme of door-entry system replacements and associated access-control equipment, including car-park gates, roller shutters and other equipment considered necessary. Its purpose is to keep these systems compliant with relevant industry, manufacturer and safety standards. This is a maintenance and repair service for building access and security systems, rather than a supply-only purchase. Delivery is across Thurrock Council’s housing stock in Thurrock, Essex. The scope combines planned servicing and replacement with responsive repairs, covering multiple types of equipment used to control entry to homes and related housing facilities.

The procurement is complete and has been awarded to Sureserve Compliance Fire Ltd through an open procedure. The award was made on 25 September 2026, at £2,553,253.34 excluding VAT (£3,063,904 including VAT). The awarded contract period is 1 February 2027 to 31 January 2030, with two optional one-year extensions, potentially extending to 31 January 2032. The original tender estimated value was £3,758,730 excluding VAT (£4,510,475 including VAT). Bids were due by 14 April 2026, and the award decision was expected by 15 May 2026. Price counted for 40% of evaluation; the remaining 60% covered mobilisation, service management, communications, complaints, quality control, project process, environmental performance, resident engagement during outages and social value.

For suppliers tracking Thurrock Council’s housing maintenance requirements, this award demonstrates demand for a combined service covering planned maintenance, repairs and replacement of door-entry and related access-control equipment. A credible competitor would need to show it can service and replace systems across a housing stock, handle varied equipment including gates and roller shutters, and meet relevant industry, manufacturer and safety standards. The evaluation also indicates that technical delivery alone is not enough: the successful offer was assessed on mobilisation, ongoing service management, communication with the council, complaints handling, quality control and project processes. Resident engagement during outages, environmental performance and social value also formed part of the assessment. The outcome provides a relevant benchmark for firms with the operational capacity to deliver this broad service.

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Notice Information

Notice Title

Door Entry Servicing, Repairs and Replacement

Notice Description

Provision of servicing, repair and replacement of door entry equipment, including an annual programme for door entry replacements and all other associated equipment in relation to door entry and access control across Thurrock Council's housing stock to ensure compliancy with all relevant industry, manufacturer and safety standards. This is to include car park gates, roller shutters and any other equipment deemed necessary.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066965
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091975-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
£3,758,730 £1M-£10M
Lots Value
£3,758,730 £1M-£10M
Awards Value
£2,553,253 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Sep 20261 weeks ago
Submission Deadline
14 Apr 2026Expired
Future Notice Date
Not specified
Award Date
25 Sep 20261 weeks ago
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Thurrock Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GRAYS
Postcode
RM17 6SL
Postcode Area
Romford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH32 Thurrock
Delivery Location
TLH32 Thurrock
Local Authority
Thurrock
Electoral Ward
Grays Riverside
Westminster Constituency
Thurrock

Supplier Information

Number of Suppliers
1
Supplier Name

Sureserve Fire and Electrical Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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