Award

Diagnosis Connect

NHS ENGLAND

This public procurement record has 2 releases in its history.

Award

16 Apr 2026 at 15:11

Award

13 Mar 2026 at 16:45

Summary of the contracting process

NHS England has awarded a contract for the Diagnosis Connect Service, a pilot initiative aimed at enabling patients to self-manage their conditions, thereby alleviating pressure on NHS resources. This procurement, under the direct award method, engages the charitable sector to improve diagnosis experience for long-term conditions within primary care, providing supplementary support and a quality assurance framework. Based in London, the contract, awarded on 26th March 2026 and active till 31st March 2028, falls under the services category, specifically miscellaneous health services. The buying organisation is NHS England, located at Wellington House, London, with Maxine Elstob as the contact person. The procurement is classified under public authority central government and the total contract value exceeds the usual thresholds, reflecting a significant investment in the healthcare sector.

This contract presents substantial opportunities for businesses specialising in health services, particularly those capable of developing innovative solutions and collaborating with charities. Given the pilot's focus on enhancing diagnostic processes and improving patient care experiences, enterprises with expertise in quality assurance, patient support systems, and evaluation methods are well-positioned to benefit from this venture. Additionally, organisations that offer digital readiness and patient engagement technologies may find growth prospects here, as the initiative seeks to leverage digital resources to ensure service availability and responsiveness. Large-scale businesses experienced in partnerships with public institutions and those capable of meeting high standards and metrics for delivery, safeguarding, and governance will be particularly suited to compete successfully for similar tenders in the future.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Diagnosis Connect

Notice Description

Diagnosis Connect is a pilot service which will enable patients to self-manage their conditions and reduce pressure on the NHS. NHS will work with the VCSE sector to support improvement in patient experience of diagnosis of long term conditions within primary care. The key outputs to deliver the outcomes of the pilot are: * Quality assurance framework * Supplementary support, where appropriate, for individuals signposted to charities * Evaluation and impact assessment.

Procurement Information

Prototypes and development This is a pilot service to assess how NHSE working in partnership with charities can improve patient and carer experience of diagnosis of long term conditions. The direct award is made under Schedule 5, Paragraph 2 of the PA23 - production of a prototype, or supply of other novel goods or services for the purpose of: (a) testing the suitability of the goods or services (b) researching the viability of producing or supplying the goods or services at scale and developing them for that purpose, or (c) other research, experiment, study or development.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066a57
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034856-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85140000 - Miscellaneous health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£9,999,990 £1M-£10M
Contracts Value
£9,999,990 £1M-£10M

Notice Dates

Publication Date
16 Apr 20264 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Mar 20262 months ago
Contract Period
30 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active, Pending
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
2
Supplier Names

DIAGNOSIS CONNECT SERVICE

MACMILLAN CANCER SUPPORT TRADING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-066a57-2026-04-16T16:11:43+01:00",
    "date": "2026-04-16T16:11:43+01:00",
    "ocid": "ocds-h6vhtk-066a57",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PDPT-3135-BWWY",
            "name": "NHS England",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PDPT-3135-BWWY"
            },
            "address": {
                "streetAddress": "Wellington House, 133-135 Waterloo Rd",
                "locality": "London",
                "postalCode": "SE1 8UG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI45"
            },
            "contactPoint": {
                "email": "m.elstob@nhs.net",
                "name": "Maxine Elstob"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.england.nhs.uk/",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PXJN-2398-RRXZ",
            "name": "Diagnosis Connect Service",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXJN-2398-RRXZ"
            },
            "address": {
                "streetAddress": "3rd Floor, Bronze Building, The Forge, 105 Summer Street",
                "locality": "London",
                "postalCode": "SE1 9HZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "name@email.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PDPT-3135-BWWY",
        "name": "NHS England"
    },
    "tender": {
        "id": "C430753",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Diagnosis Connect",
        "description": "Diagnosis Connect is a pilot service which will enable patients to self-manage their conditions and reduce pressure on the NHS. NHS will work with the VCSE sector to support improvement in patient experience of diagnosis of long term conditions within primary care. The key outputs to deliver the outcomes of the pilot are: * Quality assurance framework * Supplementary support, where appropriate, for individuals signposted to charities * Evaluation and impact assessment.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Prototypes and development This is a pilot service to assess how NHSE working in partnership with charities can improve patient and carer experience of diagnosis of long term conditions. The direct award is made under Schedule 5, Paragraph 2 of the PA23 - production of a prototype, or supply of other novel goods or services for the purpose of: (a) testing the suitability of the goods or services (b) researching the viability of producing or supplying the goods or services at scale and developing them for that purpose, or (c) other research, experiment, study or development.",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "prototypesDevelopment"
            }
        ],
        "coveredBy": [
            "GPA"
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Diagnosis Connect Service",
            "status": "pending",
            "value": {
                "amountGross": 11999988,
                "amount": 9999990,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PXJN-2398-RRXZ",
                    "name": "Macmillan Cancer Support Trading Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85140000",
                            "description": "Miscellaneous health services"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-03-31T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "023204-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/023204-2026",
                    "datePublished": "2026-03-13T16:45:27Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-25T23:59:59Z",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-PPON-PXJN-2398-RRXZ",
                    "name": "Diagnosis Connect Service"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "85140000",
                            "description": "Miscellaneous health services"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "2",
            "awardID": "2",
            "title": "Diagnosis Connect",
            "status": "active",
            "period": {
                "startDate": "2026-03-31T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "value": {
                "amountGross": 11999988,
                "amount": 9999990,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-03-26T00:00:00Z",
            "documents": [
                {
                    "id": "A-14827",
                    "documentType": "contractSigned",
                    "description": "Signed Contract",
                    "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-14827",
                    "format": "application/pdf"
                },
                {
                    "id": "034856-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/034856-2026",
                    "datePublished": "2026-04-16T16:11:43+01:00",
                    "format": "text/html"
                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "Quality Assurance Framework v1 Delivery (Due: March 2027)",
                    "description": "Quality Assurance framework developed including: - standards - metrics - accreditation criteria - safeguarding and data - governance requirements - digital readiness assessment Quality Assurance framework approved by NHSE Oversight Group March 2027: Quality Assurance V1 developed and approved by NHSE oversight group",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "2",
                    "title": "Service Availability & Responsiveness",
                    "description": "Availability / uptime data Charity helplines available 95% of working hours Charity website/digital resources available 99% uptime Provide support for up to 125,000 people diagnosed with one of the 3-6 long-term conditions during the pilot phase.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                }
            ]
        }
    ]
}