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Tenant Satisfaction Measures

Brentwood Borough Council

This public procurement record has 1 release in its history.

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17 Mar 2026 at 21:36

UK7 - Contract Details Notice
Summary of the contracting process

The procurement process, titled "Tenant Satisfaction Measures," was initiated by Brentwood Borough Council, a sub-central government public authority located in Brentwood, United Kingdom. This process falls under the industry category of survey services within the region of UKH3. The tender aimed to conduct tenant satisfaction measures in alignment with the regulator of social housing's requirements, including repairs satisfaction surveys for 5% of monthly repairs. The procurement was carried out using a limited competition method, below the threshold, and is currently in the award stage with Essex County Council involved in publishing notice on behalf of Brentwood Borough Council. The contract was signed on 17 March 2026, and it is set to run from 1 April 2026 to 31 March 2028, with a total award value of £49,995.

This tender provides business expansion opportunities, particularly for companies specialising in survey services, as it requires expertise in tenant satisfaction measures and repairs surveys. The contract has been awarded to THE LEADERSHIP FACTOR LIMITED, a small to medium enterprise (SME) based in Huddersfield, which demonstrates the viability for SMEs with relevant experience to secure similar contracts. Companies operating in the UK and those able to deliver services in the UKH3 region might find additional opportunities to collaborate with public authorities like Brentwood Borough Council, thereby enhancing their portfolio and expanding their service offerings in partnership with local government entities.

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Notice Information

Notice Title

Tenant Satisfaction Measures

Notice Description

Conduct tenant satisfaction measures in line with the requirement from the regulator of social housing and to also include repairs satisfaction surveys for 5% of monthly repairs completed.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066cd0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024311-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£49,995 Under £100K

Notice Dates

Publication Date
17 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Brentwood Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRENTWOOD
Postcode
CM15 8AY
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Brentwood
Electoral Ward
Brentwood South
Westminster Constituency
Brentwood and Ongar

Supplier Information

Number of Suppliers
1
Supplier Name

The Leadership Factor Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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