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Design Research Tooling

BBC (British Broadcasting Corporation)

This public procurement record has 3 releases in its history.

Tender

27 Aug 2026 at 09:06

UK4 - Tender Notice
PlanningUpdate

20 Mar 2026 at 09:42

UK2 - Preliminary Market Engagement Notice
Planning

19 Mar 2026 at 09:18

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The BBC is procuring an enterprise software-as-a-service user research platform for moderated and unmoderated remote research across its digital products and services. The service is intended to provide scalable tooling for high-quality research and evidence-based decision-making, supporting increased adoption across the BBC’s digital estate. This is a software and social research services requirement, covering the platform and the associated research capability. The buyer is the BBC (British Broadcasting Corporation), based in London. The opportunity suits suppliers able to provide a robust enterprise research platform rather than a one-off consultancy service, with functionality suitable for remote studies, evidence gathering and use by multiple teams and products.

The procurement has reached tender: the BBC invited offers through an open procedure using a competitive flexible procedure. The process includes qualification, an initial tender, presentations and a user case demonstration, accessibility validation, optional commercial and contract negotiation, and final-stage evaluation. Questions were due by 11 September 2026 at 14:00 BST, and offers by 21 September 2026 at 14:00 BST. The intended award decision date is 26 November 2026. The contract is scheduled to run from 11 December 2026 to 11 December 2028, with renewal options described as 1+1+1, extending the maximum period to 11 December 2031. The estimated maximum value is £5,000,000 including VAT and potential extensions. Evaluation is 70% quality and 30% price.

This opportunity is suited to suppliers with an enterprise SaaS user research platform that can support both moderated and unmoderated remote studies at scale. Strong candidates will be able to demonstrate dependable tooling for research across digital products and services, helping users collect evidence and turn it into decisions. The tender process specifically calls for presentations, a user case demonstration and accessibility validation, so suppliers should be prepared to show the platform in use, explain its research workflows and evidence how it supports accessible delivery. The requirement is marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. Suppliers with both software capability and practical user research expertise are well placed to compete.

How relevant is this notice?

Notice Information

Notice Title

Design Research Tooling

Notice Description

The BBC is seeking an enterprise SaaS user research platform to support both moderated and unmoderated remote user research across its digital products and services. The platform will provide a scalable solution to support high-quality research and evidence-based decision-making. Please note: The BBC's Published Estimated Budget represents the maximum budget available for the full contract term, including all potential extension periods, subject to the BBC obtaining the necessary budget approvals in its capacity as a publicly funded Authority under the BBC Royal Charter. The BBC has calculated this estimated budget using the projected volumetric usage set out in the Pricing Schedule. These projections reflect the BBC's anticipated growth in usage of the SaaS Tool over the contract term. While the BBC cannot guarantee or warrant the accuracy of the projected volumetric data, Tenderers should note that the BBC has a clear strategic intention to increase adoption and usage of the SaaS Tool during the contract period.

Planning Information

Register your company on the BBC's Jaggaer e-Tendering portal (this is only required once).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066e50
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081580-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

79315000 - Social research services

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
£5,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20263 weeks ago
Submission Deadline
21 Sep 2026Expired
Future Notice Date
30 Jun 2026Expired
Award Date
Not specified
Contract Period
11 Dec 2026 - 11 Dec 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BBC (British Broadcasting Corporation)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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