ICT Managed Service Provider - Ferguslie Park Housing Association

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    "id": "ocds-h6vhtk-066e6a-2026-03-19T09:46:43Z",
    "date": "2026-03-19T09:46:43Z",
    "ocid": "ocds-h6vhtk-066e6a",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=826460. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: The Contractor will be encouraged to support community benefit outcomes proportionate to the value of the contract, for example through knowledge sharing, digital skills support, or engagement with local community organisations (SC Ref:826460) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=826460",
    "initiationType": "tender",
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        "id": "ocds-h6vhtk-066e6a",
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        "title": "ICT Managed Service Provider - Ferguslie Park Housing Association",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "FPHA are seeking to appoint a Managed Service Provider for their ICT Provision on a contract upto a maximum of 5 years.",
        "value": {
            "amount": 250000,
            "currency": "GBP"
        },
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                "description": "Ferguslie Park Housing Association (FPHA) is an independent community-based housing association with over 800 properties and we are governed by a volunteer management committee, many of whom are our customers. We are a registered social landlord and a society under the Co-operative and Community Benefit Societies Act 2014. We have been a registered Scottish Charity since 2003 and do not distribute our surpluses, but rather, we reinvest these for the benefit of our current and future customers. We have one wholly-owned subsidiary, the New Tannahill Centre Ltd. It is also a registered Scottish Charity and is run by a committee of volunteers. Together we form The Ferguslie Group. FPHA are undertaking a procurement to appoint a suiably competent, experienced and knowledgeable ICT Managed Service Provider for upto a maximum of 5 years from appointment. The ICT environment is critical to the delivery of frontline social housing services. The scope of the contract includes the 24/7/365 support of the Group's ICT provision and will also include planned hardware and software updates over the period of the appointment. From an ICT viewpoint, FPHA, is a \"single site\" operation from its head office in the Tannahill Centre, 76 Blackstoun Road, Paisley, PA3 1NT where the secure server room is located. Primarily FPHA is single-site operation with remote and mobile working capability. The MSP is expected to deliver the following key services - Strategic architecture - Onboarding of all services in-scope of the solution - First-, second- and third-line service desk - Hosting, including support for the servers and associated storage - Security infrastructure including firewall management - Security Operations Centre which is staffed 24x7 and can readily respond to and independently action any alerts particularly outside of FPHA's normal business hours - Resilient connectivity between FPHA's Head Office and the hosting service - Resilient Internet connectivity - Telephone system - Local Wired and Wireless Area Networks - End-user support, with on-site visits if and as required - Building of new end-user devices and maintenance of these builds - Patching - Backup including Private/Public cloud hosted services Office 365 services including Email, OneDrive and SharePoint - Monthly service reports and meetings The final scope and delivery model will be refined during mobilisation in agreement with the Contractor",
                "awardCriteria": {
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                    "currency": "GBP"
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                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
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                    "description": "The contract will be appointed on an initial 36 month basis with the buyer retaining the option to extend the appointment beyond this period for a further 24 months."
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                "secondStage": {
                    "minimumCandidates": 5
                },
                "selectionCriteria": {
                    "description": "The procurement is a restriced procedure. A shortlist of bidders will be invited to the second stage following assessment of the SPD as part of the Selection Stage. Bidders are required to provide 3 examples of recent similar appointments each of which will be scored against the published criteria in the SPD. Bidders are also required to answer a question on their approach to Cyber Essentials. The shortlist of bidders will consist the top 5 scoring bids. More than 5 bidders may be invited to the award stage if there are more than 5 bidders sharing equal top scores. The contract award to the successful bidder will be based on the Most Economically Advantageous Tender principle. The value noted in this notice is an estimated maximum value."
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                "deliveryLocation": {
                    "description": "Ferguslie Park, Paisley, PA3 1NT"
                },
                "relatedLot": "1"
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        "submissionMethod": [
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        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure",
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        "tenderPeriod": {
            "endDate": "2026-04-17T12:00:00+01:00"
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    "parties": [
        {
            "id": "GB-FTS-3090",
            "name": "Ferguslie Park Housing Association Ltd",
            "identifier": {
                "legalName": "Ferguslie Park Housing Association Ltd"
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            "address": {
                "streetAddress": "The New Tannahill Centre, 76 Blackstoun Road",
                "locality": "Paisley",
                "region": "UKM83",
                "postalCode": "PA3 1NT",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Catrina Miller",
                "telephone": "+44 1418874053",
                "email": "admin@fpha.org.uk",
                "faxNumber": "+44 1418421333",
                "url": "http://www.publiccontractsscotland.gov.uk"
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                        "scheme": "COFOG",
                        "description": "Housing and community amenities"
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            "id": "GB-FTS-202",
            "name": "Paisley Sheriff Court",
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                "streetAddress": "3 St James Street",
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