Award

PremierCX IVR and Video 2 year contract (con_30997)

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

19 Mar 2026 at 18:04

Summary of the contracting process

The procurement process initiated by the Department for Education involves a two-year contract for PremierCX Interactive Voice Response (IVR) and Video services, falling within the telecommunications services industry category. Located in London, the Department, a central government public authority, has completed the procurement award and contract stage, with Premier Business Audio Ltd identified as the supplier. The contract, valued at £69,960 gross, was signed on 18 March 2026, and the service commencement is scheduled for 16 June 2026, lasting until 15 June 2028. This procurement followed a limited competition method, below the threshold, as further detailed under UK legislation 2023/54.

This tender presents unique opportunities for businesses specialising in telecommunications and media managed services. Small and medium-sized enterprises (SMEs), particularly those with expertise in IVR and video solutions, are well-suited to engage in similar opportunities, given the successful award to Premier Business Audio Ltd, an SME. Such contracts enable growth through sustained work with government departments while expanding service offerings in the constantly evolving telecommunications sector.

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Notice Title

PremierCX IVR and Video 2 year contract (con_30997)

Notice Description

Interactive Voice Response (IVR) and Media managed services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066fb2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025498-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,300 Under £100K

Notice Dates

Publication Date
19 Mar 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Mar 20262 weeks ago
Contract Period
15 Jun 2026 - 15 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

PREMIER BUSINESS AUDIO

Open Contracting Data Standard (OCDS)

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