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CS1K- PBX Maintenance and support

The Police and Crime Commissioner for Hertfordshire

This public procurement record has 2 releases in its history.

Award

02 Apr 2026 at 07:06

UK6 - Contract Award Notice
Award

20 Mar 2026 at 11:14

UK5 - Transparency Notice
Summary of the contracting process

The procurement process detailed here involves The Police and Crime Commissioner for Hertfordshire undertaking a direct award for a PBX Maintenance and support contract with BRITISH TELECOMMUNICATIONS PLC. The procurement, tagged under the services industry category, involves repair and maintenance services for telecommunication equipment. This contract falls under UKPGA legal basis 2023/54. The contract was awarded as of 18 March 2026, with a planned contract period from 15 April 2026 to 30 June 2027. The procurement location is specifically the United Kingdom, and the identified process stage is the award stage, with a standstill period ending on 15 April 2026.

This tender presents a strategic opportunity for growth for small and medium enterprises engaged in telecommunication equipment maintenance. With the project involving telecommunication services designed as a direct award to ensure service continuity, businesses that specialise in supportive solutions for existing telephony systems would be well-suited to engage in similar future tenders. The extension options linked to this contract further allow scope for expanded services, fostering an environment where innovative SMEs can offer value in problem-solving and enhancement of telecommunication infrastructure. The detailed focus on continuity underscores the relevance for companies with expertise in handling seamless service maintenance and transition phases.

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Notice Information

Notice Title

CS1K- PBX Maintenance and support

Notice Description

PBX Maintenance contract- support provision for telecommunication.

Procurement Information

Continuity of the current supplier is required to ensure ongoing service support and to prevent disruption to existing processes. In addition, the Authority is planning a full replacement of the telephony system, meaning it would not be practical or cost-effective to change suppliers for a short interim period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067015
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030639-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£240,350 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Mar 20266 months ago
Contract Period
15 Apr 2026 - 30 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Police and Crime Commissioner for Hertfordshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HARPENDEN
Postcode
AL5 4GZ
Postcode Area
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
St Albans
Electoral Ward
Harpenden West
Westminster Constituency
Harpenden and Berkhamsted

Supplier Information

Number of Suppliers
1
Supplier Name

BT PLC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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