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Money & Advice Service

Exeter City Council

This public procurement record has 3 releases in its history.

Award

20 Jul 2026 at 15:57

UK7 - Contract Details Notice
Award

09 Jul 2026 at 09:28

UK6 - Contract Award Notice
Tender

23 Mar 2026 at 12:18

UK4 - Tender Notice
Summary of the contracting process

Exeter City Council commissioned a Money Advice and Resilience Service for residents of Exeter through the Crisis and Resilience Fund. The service provides income maximisation, budgeting support, priority-debt advice, savings support and income-smoothing interventions, alongside practical advocacy to help residents withstand and recover from financial shocks. The provider acts as the primary warm-referral destination for residents referred through Crisis Payments, Housing Payments, Housing Needs and voluntary, community and social enterprise partners. Delivery is trauma-informed, accessible and multi-channel, combining crisis triage, regulated and unregulated debt advice, budgeting support, referral pathways and coordination across the council, Devon County Council, Housing Options, crisis-payment services and community partners. This is a single integrated social and health-related support service for Exeter.

The procurement is complete and was awarded to NAVIGATE on 10 June 2026; the contract was signed on 9 July 2026. It uses an open competitive flexible procedure under the light-touch regime, with an accelerated approach. Three bids were received and three reached the final stage. The single lot has an awarded and contracted value of £780,000 excluding VAT, or £936,000 including VAT. The contract runs from 10 July 2026 to 30 June 2027, with two optional 12-month extensions available to 30 June 2029. Bids were evaluated on quality weighted at 60% and price at 40%. The opportunity was identified as suitable for SMEs and voluntary, community and social enterprise organisations, and electronic submissions in English were allowed.

This award demonstrates demand for an integrated public-service model covering financial resilience, debt advice, budgeting, income support and crisis-response pathways. A credible competitor for a future requirement would need to combine regulated and unregulated advice capability with practical advocacy, income maximisation, savings and income-smoothing interventions, and the ability to manage warm referrals from several council and community services. Delivery must be trauma-informed, accessible and multi-channel, supported by effective coordination across local-government, housing, crisis-payment and voluntary-sector partners. The successful supplier, NAVIGATE, is recorded as a large voluntary, community and social enterprise. The competition also attracted SME and VCSE bidders, indicating that relevant specialist organisations can participate, provided they can support the full joined-up delivery model rather than a narrowly separated service.

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Notice Information

Notice Title

Money & Advice Service

Notice Description

Exeter City Council is commissioning a Money Advice & Resilience Service as part of the Crisis & Resilience Fund (CARF). The service will provide income maximisation, budgeting support, priority-debt advice, savings and income-smoothing interventions, and practical advocacy to help residents withstand and recover from financial shocks. The provider will act as the primary warm-referral destination from Crisis Payments, Housing Payments, Housing Needs and VCSE partners, delivering a trauma-informed, accessible, multi-channel service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06714d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/068387-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£780,000 £500K-£1M
Lots Value
£780,000 £500K-£1M
Awards Value
£780,000 £500K-£1M
Contracts Value
£780,000 £500K-£1M

Notice Dates

Publication Date
20 Jul 20261 months ago
Submission Deadline
10 Apr 2026Expired
Future Notice Date
Not specified
Award Date
10 Jun 20263 months ago
Contract Period
10 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Exeter City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX1 1JN
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK4 Devon
Local Authority
Exeter
Electoral Ward
St David's
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

NAVIGATE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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