Award

Out of Hours Contact Review

WESTMORLAND AND FURNESS COUNCIL

This public procurement record has 1 release in its history.

Award

25 Mar 2026 at 09:35

Summary of the contracting process

Westmorland and Furness Council, located in Kendal, United Kingdom, has awarded a contract for the "Out of Hours Contact Review" under the services category. The procurement process, initiated through a limited competition method below the threshold, aimed to refine the customer contact process outside regular working hours. This contract is active from 11th March 2026 and will end on 10th July 2026, with a gross value of £30,000. The procurement has reached the award stage, and the associated legal basis is linked to UK legislation 2023/54.

This tender provides significant opportunities for firms specialising in business development consultancy services. Particularly beneficial for small to medium enterprises (SMEs), companies offering expertise in improving customer engagement and communication processes can thrive. ShiftOps Consulting Ltd, an SME based in Ipswich, has been chosen as the supplier, reflecting the procurement's potential for smaller businesses to secure contracts within the public sector. This engagement allows companies like ShiftOps Consulting to enhance their portfolio and increase their presence in providing consultancy services for local government entities.

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Notice Title

Out of Hours Contact Review

Notice Description

Procurement of a contract for an "Out of Hours" customer contact process review.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067379
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027139-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£25,000 Under £100K

Notice Dates

Publication Date
25 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Mar 20263 weeks ago
Contract Period
11 Mar 2026 - 10 Jul 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WESTMORLAND AND FURNESS COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KENDAL
Postcode
LA9 4DQ
Post Town
Lancaster
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD1 Cumbria
Small Region (ITL 3)
TLD14 Westmorland and Furness
Delivery Location
Not specified

Local Authority
Westmorland and Furness
Electoral Ward
Kendal Strickland and Fell
Westminster Constituency
Westmorland and Lonsdale

Supplier Information

Number of Suppliers
1
Supplier Name

SHIFTOPS CONSULTING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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