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West Norfolk PCN Framework Providers Home Support

Norfolk County Council

This public procurement record has 2 releases in its history.

Award

14 Sep 2026 at 16:48

Award Notice
Tender

26 Mar 2026 at 13:13

Tender Notice
Summary of the contracting process

Norfolk County Council has commissioned home support services for Primary Care Network areas in West Norfolk. The requirement covers two areas: King's Lynn and Fens and Brecks. Providers support people in their own homes through social work and home support services without accommodation (CPV 85312000). Framework providers are intended to deliver up to 30% of the home support hours in each PCN area, while a Principal Provider appointed through a separate procurement delivers the remaining 70%. The work is therefore a supporting provider role within a wider home support arrangement, rather than sole responsibility for all PCN hours. The buying organisation is Norfolk County Council, and delivery is in West Norfolk, specifically the King's Lynn and Fens and Brecks PCN areas.

The procurement is complete and has been awarded through an accelerated open procedure under the PCR 2015 Light Touch Regime, using a framework agreement. The tender closed on 15 April 2026 at 4pm, with award activity beginning at 4:01pm that day. The award date and contract signature date were 14 September 2026. King's Lynn was awarded to The Care Company UK Ltd for £3,795,012, with a contract period from 1 June 2026 to 26 January 2035. Fens and Brecks was awarded to The Care Company UK Ltd and MASTER CARE LTD, with each award recorded at £4,117,655 and the contract period from 1 August 2026 to 26 January 2035. Quality carried 100% of the evaluation and price 0%; ten bids were received for King's Lynn and nine for Fens and Brecks.

This procurement indicates established demand from Norfolk County Council for home support capacity delivered through local PCN arrangements. A credible future competitor would need to provide reliable care and social work support in people’s homes across West Norfolk, with the operational capacity to take on a defined share of PCN hours alongside a Principal Provider. The successful supplier profile includes organisations able to operate at framework scale while maintaining service quality, workforce continuity and local coverage across King's Lynn or the Fens and Brecks area. The evaluation placed all recorded weight on quality, so evidence of safe, effective and person-centred delivery, robust staffing, dependable mobilisation and strong service management would be central to competing when this requirement returns. The process also attracted substantial SME participation, showing that smaller specialist providers can be credible competitors.

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Notice Information

Notice Title

West Norfolk PCN Framework Providers Home Support

Notice Description

Norfolk County Council awarded placements on two Lots of the 'Framework for Home Support Providers for West and North Norfolk' (Notice identifier: 2025/S 000-000628) which was procured under the PCR2015 Light Touch Regime. The Council have appointed two framework providers to deliver home support services in specific Primary Care Network (PCN) areas within West Norfolk. The intention is that the Framework Providers will deliver up to 30% of the PCN Home Support hours under a Principal Framework Provider (who was appointed through a separate procurement). The Principal Provider retains 70% of the PCN home support hours. The two Lots requiring additional framework providers in West Norfolk were: 1. King's Lynn (one provider) 2. Fens and Brecks (two providers)

Lot Information

King's Lynn

The Council appointed one framework provider to deliver home support services in King's Lynn Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.

Fens and Brecks

The Council awarded agreements to two framework providers to deliver home support services in Fens and Brecks Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06751a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087043-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
£7,912,667 £1M-£10M
Lots Value
£7,912,667 £1M-£10M
Awards Value
Not specified
Contracts Value
£7,912,667 £1M-£10M

Notice Dates

Publication Date
14 Sep 20263 weeks ago
Submission Deadline
15 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH16 North and West Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
2
Supplier Names

The Care Company UK Limited

MASTER CARE LTD

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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