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Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

Cottsway Housing Association Limited

This public procurement record has 1 release in its history.

Award

30 Mar 2026 at 13:24

Award Notice
Summary of the contracting process

The procurement process for the "Arrears Management System - Income Analytics & Engagement Services (G-Cloud)" was conducted by Cottsway Housing Association Limited, a Registered Provider of Social Housing based in Witney, United Kingdom. Utilising the G-Cloud 14 framework, this direct award process falls under the IT services industry category, specifically targeting consulting, software development, internet services, and support. The award for this contract was finalised on 30th March 2026, with a contract signed on 16th March 2026. It follows the procurement stage tagged as "award" using a limited procurement method without prior publication of a call for competition, all in compliance with Public Contracts Regulations 2015.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those with expertise in caseload management and income analytics. The awarded contract, valued at £199,600 GBP, involves the provision and support of the Voicescape Caseload Manager platform integrated with Allpay payment services. Given the focus on software development and customer engagement, companies with robust capabilities in these areas stand to benefit the most. Furthermore, the established framework agreement under G-Cloud 14 implies rigorous compliance and qualification, making it an attractive opportunity for businesses that have been pre-qualified to provide services under this framework.

How relevant is this notice?

Notice Information

Notice Title

Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

Notice Description

Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.

Lot Information

Lot 1

Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G-Cloud 14 framework terms.

Options: Duration of contract is an initial 36 months with an option to extend to 12 months

Procurement Information

This procurement has been conducted through the Crown Commercial Service (CCS) G Cloud 14 Framework Agreement, which is fully compliant with the Public Contracts Regulations 2015 (PCR2015). In accordance with Regulation 33, contracting authorities may award contracts under an established framework agreement without the need to publish a separate call for competition, provided that the framework was itself procured in line with PCR2015 and that the call off is made in accordance with its terms. G Cloud 14 is a PCR2015?compliant framework that has been openly tendered and advertised in the Find a Tender Service (FTS). All suppliers appointed to the framework have already been subject to the necessary competition, qualification, and compliance checks. The framework explicitly permits direct award and/or further competition processes within its scope. As such, the use of the negotiated procedure without prior publication is lawful because the requirement is being procured through a valid framework agreement that has already satisfied the obligations of transparency, competition, and equal treatment. The call off has been carried out strictly in line with the G Cloud 14 framework rules. No material modifications have been made that would constitute a new procurement. For these reasons, the contracting authority is permitted under PCR2015 to proceed without publishing an additional call for competition, as the use of the framework provides the necessary legal basis and ensures compliance with the relevant procurement regulations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0677cc
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029083-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£199,600 £100K-£500K

Notice Dates

Publication Date
30 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cottsway Housing Association Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WITNEY
Postcode
OX28 4YG
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
West Oxfordshire
Electoral Ward
Witney South
Westminster Constituency
Witney

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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