Award

NHSE(East of England)Healthcare Services Norfolk prisons & L&D Norfolk & Suffolk. HMP Norwich, HMP Bure and HMP Wayland Psychosocial Substance Misuse Services

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

30 Mar 2026 at 15:38

Summary of the contracting process

The procurement process conducted by NHS England focuses on the urgent award for healthcare services at Norfolk prisons, namely HMP Norwich, HMP Bure, and HMP Wayland. The contract, valued at £1,259,781, has been awarded to Phoenix Futures, providing psychosocial substance misuse services within the health services industry category. This award procedure was completed under a regulation that allows for emergency contract awards due to unforeseeable circumstances, bypassing the usual competitive tender process. The contract is slated to commence on 1st April 2026 until 31st March 2027 with an option to extend for another 12 months, ensuring the continuity of essential healthcare for a high-risk custodial environment. The procurement method employed was a limited one without prior publication, as necessitated by the urgent circumstances to avoid disruptions in critical healthcare delivery.

This tender presents a unique opportunity for businesses with expertise in healthcare service delivery within secure environments to establish themselves as pivotal partners of public health initiatives. Businesses familiar with the complexities of providing essential services in custodial settings, particularly those that can navigate staff security clearance requirements efficiently, are best positioned to compete in this niche sector. With the potential to extend the contract, organisations that demonstrate reliability and the ability to maintain service quality under pressured timelines can leverage this opportunity for sustained growth and partnership with NHS England.

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Notice Title

NHSE(East of England)Healthcare Services Norfolk prisons & L&D Norfolk & Suffolk. HMP Norwich, HMP Bure and HMP Wayland Psychosocial Substance Misuse Services

Notice Description

This notice is confirmation of an urgent award under Regulation 14 having been made due to unforeseeable circumstances not attributable to the Relevant Authority.<br/><br/>The services are healthcare services at HMP Norwich, HMP Bure, HMP Wayland and are to ensure uninterrupted access to essential primary care, mental health, and substance misuse services in a high risk custodial environment, while giving commissioners the stability needed to design a robust longer term commissioning plan.

Lot Information

Lot 1

This notice is confirmation of an urgent award under Regulation 14 having been made due to unforeseeable circumstances not attributable to the Relevant Authority.

The services are healthcare services at HMP Norwich, HMP Bure, HMP Wayland and are to ensure uninterrupted access to essential primary care, mental health, and substance misuse services in a high risk custodial environment, while giving commissioners the stability needed to design a robust longer term commissioning plan.

The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months

Total contract value is PS1,259,781.

Options: The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months to ensure the continuity of essential services while NHS England concludes a live competitive process in accordance with the Provider selection Regime (PSR).

Procurement Information

This contract has been awarded under Regulation 14 urgent circumstances provision of the Provider selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. <br/><br/>Justification for Urgent Award: <br/>NHS England has a statutory duty to commission healthcare services in places of detention; failure to award this contract would be a breach of this duty and result in harm to this vulnerable patient group as there would be no alternative accessible healthcare services. The rationale for selecting the proposed provider is that as the incumbent provider they would be able to continue the service delivery with no interruptions. No other provider could safely mobilise without increasing risk to patients. Alternative providers would not be able to mobilise safely in less than 2 months given the complexity and likely staffing issues that would be caused by a change in provider. All staff need to have security clearance which takes 6-8 weeks meaning there is insufficient time for a new provider to mobilise a workforce to deliver services from 1st April 2026.<br/><br/>Justification for Contract Length: <br/>The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months to ensure the continuity of essential services while NHS England concludes a live competitive process in accordance with the Provider selection Regime (PSR). A 12 month duration is required to ensure sufficient time and ability to:* conclude an ongoing/live competitive process* allow to safely mobilise future service arrangements, minimising transition risks and protecting patient safety. <br/><br/>Given the scale and pace of ongoing transformation across NHS organisations, any transition to new contractual arrangements carries an inherent risk of disrupting service continuity. Such disruption may compromise commissioners' ability to effectively manage change and increases the likelihood of critical processes being overlooked, which could ultimately place patients at risk. <br/><br/>This decision was approved by Public Health Oversight Group on 9thFebruary, 2026<br/>There are no conflicts or potential conflicts of interest.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067849
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029308-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services


CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,259,781 £1M-£10M

Notice Dates

Publication Date
30 Mar 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Mar 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLH15 Norwich and East Norfolk

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX FUTURES

Open Contracting Data Standard (OCDS)

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