D3 Tenders | Civica Keystone Renewal 2026

Notice Information

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Notice Title

Civica Keystone Renewal 2026

Notice Description

North Tyneside Council require an extension of the Civica product, Keystone manage compliance with building standards for council houses. Keystone is built on older technology and the expectation is that the overarching NEC product would replace this current service when this is ready.

Lot Information

Lot 1

North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.

Procurement Information

North Tyneside Council intends to award a 12-month extension to the existing Civica Keystone system, which provides essential functionality for managing building safety and compliance across the Council's housing stock. The current Keystone contract is due to expire on 27 February 2026. Keystone is an incumbent, business-critical system built on legacy technology. The Council's strategic plan is to transition this functionality to the NEC platform once that solution is fully ready for implementation. Procuring an alternative system for a short interim period would require significant implementation effort, data migration, configuration, and staff retraining, all of which would be disproportionate to the short contract duration and would not represent value for money. A quotation has been obtained from Civica UK Ltd, the incumbent supplier, for a 12-month extension of the existing service. Following a review of operational requirements and the planned migration to NEC, extending the current Keystone provision is the only viable option that ensures: - continuity of statutory building safety and compliance functions - avoidance of unnecessary implementation and transition costs - protection of data integrity during the planned system migration - uninterrupted service delivery to support the Council's housing responsibilities On this basis, the Council has determined that extending the existing Keystone contract with Civica UK Ltd for a further 12 months represents the most appropriate, proportionate, and economically advantageous solution. The direct award is therefore justified to maintain continuity of service during the transition to the NEC product.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-067ae6
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/030445-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £36,947 Under £100K

Notice Dates

Publication Date: 1 Apr 20262 days ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 28 Feb 20261 months ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NORTH TYNESIDE BOROUGH COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: NORTH TYNESIDE
Postcode: NE27 0BY
Post Town: Newcastle upon Tyne
Country: England
Major Region (ITL 1): TLC North East (England)
Basic Region (ITL 2): TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3): TLC43 Tyneside
Delivery Location: TLC22 Tyneside
Local Authority: North Tyneside
Electoral Ward: Shiremoor
Westminster Constituency: Cramlington and Killingworth

Supplier Information

Number of Suppliers: 1
Supplier Name: CIVICA

Further Information

Notice URLs

https://www.northtyneside.gov.uk/

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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