Tender

009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System

NEWCASTLE CITY COUNCIL

This public procurement record has 3 releases in its history.

TenderUpdate

30 Apr 2026 at 13:54

Tender

02 Apr 2026 at 11:41

Planning

02 Apr 2026 at 11:17

Summary of the contracting process

Newcastle City Council is actively seeking to procure an integrated Active Inclusion Service Case Management System, alongside a Resource Allocation Tool and a Choice-Based Lettings System, under the title "009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System". Categorised under IT services, this procurement falls within the services industry category. The Council is employing an open procedure method for this procurement. Based in Newcastle Upon Tyne, United Kingdom, the Council plans the contract to be implemented from July 2026, with a potential extension up to 2034. The deadline for tender submissions is 21st May 2026, and the awarding decision is expected by 29th June 2026.

This procurement presents a substantial opportunity for businesses specialising in IT services, software consultancy, and SaaS solutions to expand their portfolio through a long-term engagement with a public authority. Particularly, businesses capable of offering a unified platform integrating case management, resource allocation, and lettings solutions via a SaaS model are well-suited to compete. The contract's value is set at GBP 800,000, with a strong emphasis on quality, offering a balanced award criteria favouring firms that can provide innovation and value-driven solutions, encouraging continual business growth and a strengthened market presence in the public sector domain.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System

Notice Description

009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System. Contract for 4 years with 4 x 12 months options to extend. Contract implementation to commence July 2026. Newcastle City Council (NCC) is seeking to procure a single, integrated system capable of delivering an Active Inclusion Service (AIS) Case Management System, a Resource Allocation Tool, and a Choice-Based Lettings (CBL) solution within one unified platform. The Council requires that the system be fully delivered using a Software-as-a-Service (SaaS) deployment model.

Lot Information

Lot 1

Renewal: 4 years with 4 x 12 months

Planning Information

Newcastle City Council (NCC) invited demonstrations from providers ahead of the planned procurement of a Case Management and Homeless Accommodation Allocation System. This system will support the functions of all areas of the Active Inclusion Service (AIS): homelessness advice and support, temporary accommodation, debt advice, and refugee integration. In addition, the product must be able to manage referrals and placements to NCC's commissioned homelessness accommodation and application and allocation of a discretionary fund. This was conducted in 2025.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067bb0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040010-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
£800,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20261 months ago
Submission Deadline
21 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NEWCASTLE CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside

Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-067bb0-2026-04-30T14:54:26+01:00",
    "date": "2026-04-30T14:54:26+01:00",
    "ocid": "ocds-h6vhtk-067bb0",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBHM-6848-TWYG",
            "name": "Newcastle City Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBHM-6848-TWYG"
            },
            "address": {
                "streetAddress": "Civic Centre",
                "locality": "Newcastle Upon Tyne",
                "postalCode": "NE1 8QH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKC22"
            },
            "contactPoint": {
                "email": "corporate.procurement.team@newcastle.gov.uk",
                "name": "OPEN2026626"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.open-uk.org",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PBHM-6848-TWYG",
        "name": "Newcastle City Council"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "Newcastle City Council (NCC) invited demonstrations from providers ahead of the planned procurement of a Case Management and Homeless Accommodation Allocation System. This system will support the functions of all areas of the Active Inclusion Service (AIS): homelessness advice and support, temporary accommodation, debt advice, and refugee integration. In addition, the product must be able to manage referrals and placements to NCC's commissioned homelessness accommodation and application and allocation of a discretionary fund. This was conducted in 2025.",
                "dateMet": "2026-03-31T00:00:00+01:00",
                "status": "met"
            }
        ],
        "documents": [
            {
                "id": "030835-2026",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/030835-2026",
                "datePublished": "2026-04-02T12:17:07+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "009060",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System",
        "description": "009060 - Active Inclusion Service Case Management System and Resource Allocation Tool and Choice Based Lettings System. Contract for 4 years with 4 x 12 months options to extend. Contract implementation to commence July 2026. Newcastle City Council (NCC) is seeking to procure a single, integrated system capable of delivering an Active Inclusion Service (AIS) Case Management System, a Resource Allocation Tool, and a Choice-Based Lettings (CBL) solution within one unified platform. The Council requires that the system be fully delivered using a Software-as-a-Service (SaaS) deployment model.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC22",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC22",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKC22",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-07-01T00:00:00+01:00",
                    "endDate": "2030-06-30T23:59:59+01:00",
                    "maxExtentDate": "2034-06-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "status": "active",
                "value": {
                    "amountGross": 800000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 70,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "renewal": {
                    "description": "4 years with 4 x 12 months"
                }
            }
        ],
        "status": "active",
        "value": {
            "amountGross": 800000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "www.open-uk.org OPEN2026626 Project 009060",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-05-21T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-06-29T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "030849-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/030849-2026",
                "datePublished": "2026-04-02T12:41:38+01:00",
                "format": "text/html"
            },
            {
                "id": "040010-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/040010-2026",
                "datePublished": "2026-04-30T14:54:26+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}