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Dedicated Housing Tenant Website

Cardiff Council

This public procurement record has 3 releases in its history.

Tender

16 Sep 2026 at 16:22

UK4 - Tender Notice
PlanningUpdate

07 Apr 2026 at 15:08

UK2 - Preliminary Market Engagement Notice
Planning

03 Apr 2026 at 09:49

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cardiff Council is procuring a dedicated housing tenant website as a digital service. The supplier will design, develop, host and support a responsive, mobile-first website for housing tenants, improving access to housing information and services. The service must operate fully in Welsh and English and comply with Welsh Language Standards and WCAG 2.2 AA accessibility requirements, including an independent accessibility audit. The scope also covers secure hosting, disaster recovery, backups, availability and incident-response service levels, training and handover for Council administrators, and transfer of the source code, content and digital assets to the Council at completion. The work is delivered for Cardiff Council and is classified as IT consulting, software development, internet and support services.

The procurement reached tender: Cardiff Council invited offers through a below-threshold open competition. Enquiries were due by 2 October 2026 at 12:00, and tenders were due by 16 October 2026 at 12:00. The contract period is 16 November 2026 to 16 November 2031. The estimated value is £75,500 excluding VAT, or £90,000 including VAT. There is one lot, and the opportunity is suitable for SMEs and voluntary, community or social enterprises. Tenders may be submitted electronically through the specified supplier portal. Evaluation is based on quality, weighted at 60%, and price, weighted at 40%. The procurement description was updated through an amendment published on 16 September 2026.

This opportunity suits a web development or digital services supplier with experience designing and supporting tenant-facing or public-sector websites. Bidders need capability in user-centred design, responsive and mobile-first development, bilingual Welsh-English functionality, and accessibility delivery to WCAG 2.2 AA, including arranging an independent audit. The requirement also calls for secure UK public-sector cloud hosting, GDPR compliance, UK data residency, disaster recovery, backup management, availability monitoring and defined incident-response service levels. Suppliers should be able to train client administrators to manage content independently and provide a structured handover of source code, content and digital assets. The five-year service period suits providers with the capacity to deliver implementation, hosting and ongoing support rather than a one-off website build.

How relevant is this notice?

Notice Information

Notice Title

Dedicated Housing Tenant Website

Notice Description

Cardiff Council seeks approval in principle to procure a supplier to design, build, host and support a dedicated housing tenant website. The proposed solution will deliver a responsive, mobile-first digital website for housing tenants, supporting improved access to housing information and services. The website will be fully bilingual (Welsh and English) and compliant with Welsh Language Standards and WCAG 2.2 AA accessibility requirements, including the provision of an independent accessibility audit. The scope includes: User-centred design and development of a new tenant-facing housing website Implementation of bilingual functionality (Welsh and English) Compliance with accessibility legislation and standards (WCAG 2.2 AA) Secure hosting provision meeting UK public sector cloud, GDPR and data residency requirements Disaster recovery, backup arrangements and defined service levels for availability and incident response Training and handover to Council administrators to enable independent content management Transfer of all source code, content, and digital assets to the Council upon completion

Planning Information

The purpose of this Pre-Market Engagement Questionnaire (PME) is to gather information from the supplier market to assist Cardiff County Council (the Authority) in developing their procurement strategy and requirements for a dedicated housing tenant website. Please provide responses by accessing Microsoft Forms from the following link: https://forms.office.com/e/7b14MxVWxk All submissions must be submitted before 23:59 on Tuesday 21st April 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067c6d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087931-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£75,500 Under £100K
Lots Value
£75,500 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20265 days ago
Submission Deadline
16 Oct 20264 weeks to go
Future Notice Date
11 May 2026Expired
Award Date
Not specified
Contract Period
16 Nov 2026 - 16 Nov 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cardiff Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 4UW
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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