Planning

Service Design for Embedding Positive Cultures in Residential Care across Wales

SOCIAL CARE WALES

This public procurement record has 1 release in its history.

Planning

08 Apr 2026 at 14:49

Summary of the contracting process

Social Care Wales is launching a procurement process titled "Service Design for Embedding Positive Cultures in Residential Care across Wales." The initiative, spearheaded by this public authority operating under Welsh devolved regulations, aims to foster relationship-centred cultures within adult social care services. Geared towards the Health and Social Work Services and Project Management sectors, the process is currently in the planning phase with key market engagement activities scheduled. A preliminary market engagement session via MS Teams is set for 11 a.m. on 20 April 2026, with the question and answer portal open until 17:00 on 22 April 2026. Located in Cardiff, this initiative falls under the category of public authority sub-central government, with services to be delivered across the UK. The procurement process invites the participation of SMEs and VCSEs and will commence contract implementation from the 20th of July 2026 until the 31st of March 2028.

This tender presents an exciting opportunity for businesses adept in service design and evaluation in the care sector. It seeks two capable and independent suppliers to collaborate, each responsible for distinct but interconnected tasks: one for service design and leadership support and the other for programme evaluation. Businesses with strengths in research, development services, and consultancy, especially those with project management expertise, are well-positioned to compete. The contract stipulates engagement in innovative solutions for leadership and self-assessment tools, offering a strong platform for suppliers to showcase their capabilities in enhancing social care delivery. As this programme is supported by the Rayne Foundation under the Better Carers Better Careers initiative, it not only promises significant business growth but also a chance to contribute to meaningful social impact in Wales.

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Notice Title

Service Design for Embedding Positive Cultures in Residential Care across Wales

Notice Description

Social Care Wales is looking for two experienced, independent suppliers to help shape and test a new programme designed to build positive, relationship centred cultures in adult social care across Wales. The programme aims to "help care providers nurture, measure and sustain positive, relationship centred cultures." This work is funded through the Rayne Foundation's Better Carers Better Careers initiative and will run across multiple years. The programme is split into two lots, each with a distinct focus but designed to work closely together. The contract will be divided into the following Lots, and Social Care Wales intends to appoint one provider per Lot. Suppliers may bid for one or both Lots; however, a Supplier awarded one Lot will not be eligible to be awarded the other. Lot 1 - Codesigning and Testing New Leadership Support and a Self-Assessment Tool This supplier will: - Recruit six adult social care providers to act as pilot sites. - Run co design workshops with leaders, managers, frontline workers and stakeholders. - Develop a Theory of Change and work with the supplier leading the evaluation to shape the evaluation approach. - Collect and support high-quality data throughout the programme. - Carry out baseline, midpoint and final culture assessments at each site. - Provide tailored support such as coaching or team learning. - Produce: ~ A Service Design Report explaining what was created, how it was tested and what was learned. ~ A Tool Design and Testing Report for a new bilingual digital/printable self assessment tool. Lot 2 - Evaluation and Impact Assessment This supplier will: - Design and deliver a mixed methods evaluation to understand how the programme works and what difference it makes. - Assess whether the user research, leadership support and self-assessment tool were delivered as intended. - Explore outcomes for staff, leaders, providers, people using services and the wider system. - Capture lived experience across the six pilot sites using ethical, inclusive methods. - Produce: ~ A full evaluation framework and data collection plan. ~ Regular progress and insight reports. ~ A final bilingual evaluation report with findings, case studies and recommendations. ~ A bilingual stakeholder presentation. Cross cutting Requirements Both suppliers must: - Work collaboratively with each other, Social Care Wales, Care Inspectorate Wales and the Rayne Foundation's evaluators. - Deliver inclusive, accessible activities that reflect the diversity of the Welsh social care workforce. - Use secure digital tools for engagement and data collection. - Carry out at least 20 engagement activities (e.g., workshops, interviews, focus groups). - Meet all requirements for data protection, ethics, bilingual delivery and Social Care Wales branding. Mae Gofal Cymdeithasol Cymru yn chwilio am ddau gyflenwr annibynnol profiadol i helpu i lunio a phrofi rhaglen newydd sydd wedi'i chynllunio i adeiladu diwylliannau cadarnhaol sy'n canolbwyntio ar berthynas mewn gofal cymdeithasol i oedolion ledled Cymru. Nod y rhaglen yw "helpu darparwyr gofal i feithrin, mesur a chynnal diwylliannau cadarnhaol, sy'n canolbwyntio ar berthynas." Mae'r gwaith hwn yn cael ei ariannu trwy fenter Better Carers Better Careers Sefydliad Rayne a bydd yn rhedeg dros sawl blwyddyn. Mae'r rhaglen wedi'i rhannu'n ddwy lot, pob un a ffocws penodol ond wedi'i chynllunio i weithio'n agos gyda'i gilydd. Bydd y fframwaith yn cael ei rannu'n y Lotiau canlynol, ac mae Gofal Cymdeithasol Cymru yn bwriadu penodi un darparwr fesul Lot. Gall cyflenwyr gynnig am un neu'r ddau Lot; fodd bynnag, ni fydd Cyflenwr a ddyfarnwyd un Lot yn gymwys i gael ei ddyfarnu'r llall. Lot 1 - Llofnodi cod a phrofi cymorth arweinyddiaeth newydd ac offeryn hunanasesu Bydd y cyflenwr hwn: - Recriwtio chwe darparwr gofal cymdeithasol i oedolion i weithredu fel safleoedd peilot. - Cynnal gweithdai cyd-ddylunio gydag arweinwyr, rheolwyr, gweithwyr rheng flaen a rhanddeiliaid. - Datblygu Theori Newid a gweithio gyda'r cyflenwr sy'n arwain y gwerthusiad i lunio'r dull gwerthuso. - Casglu a chefnogi data o ansawdd uchel drwy gydol y rhaglen. - Cynnal asesiadau diwylliant gwaelodlin, canolbwynt a diwylliant terfynol ym mhob safle. - Darparu cymorth wedi'i deilwra fel hyfforddi neu ddysgu tim. - Cynhyrchu: ~ Adroddiad Dylunio Gwasanaeth sy'n esbonio beth gafodd ei greu, sut cafodd ei brofi a'r hyn a ddysguwyd. ~ Adroddiad Dylunio a Phrofi Offer ar gyfer offeryn hunanasesu digidol/argraffadwy dwyieithog newydd. Lot 2 - Gwerthuso ac Asesiad Effaith Bydd y cyflenwr hwn: - Dyluniwch a chyflwyno gwerthusiad dulliau cymysg i ddeall sut mae'r rhaglen yn gweithio a pha wahaniaeth y mae'n ei wneud. - Asesu a yw'r ymchwil defnyddwyr, cymorth arweinyddiaeth ac offeryn hunanasesu wedi'u cyflwyno fel y bwriadwyd. - Archwilio canlyniadau ar gyfer staff, arweinwyr, darparwyr, pobl sy'n defnyddio gwasanaethau a'r system ehangach. - Cipio profiad byw ar draws y chwe safle peilot gan ddefnyddio dulliau moesegol, cynhwysol. - Cynhyrchu: ~ Fframwaith gwerthuso llawn a chynllun casglu data. ~ Adroddiadau cynnydd a mewnwelediad rheolaidd. ~ Adroddiad gwerthuso dwyieithog terfynol gyda chanfyddiadau, astudiaethau achos ac argymhellion. ~ Cyflwyniad rhanddeiliaid dwyieithog. Gofynion Trawsbynciol Rhaid i'r ddau gyflenwr: - Gweithio ar y cyd a'i gilydd, Gofal Cymdeithasol Cymru, Arolygiaeth Gofal Cymru a gwerthuswyr Sefydliad Rayne. - Darparu gweithgareddau cynhwysol, hygyrch sy'n adlewyrchu amrywiaeth gweithlu gofal cymdeithasol Cymru. - Defnyddiwch offer digidol diogel ar gyfer ymgysylltu a chasglu data. - Cynnal o leiaf 20 o weithgareddau ymgysylltu (e.e., gweithdai, cyfweliadau, grwpiau ffocws). - Cwrdd a'r holl ofynion ar gyfer diogelu data, moeseg, cyflenwi dwyieithog a brandio Gofal Cymdeithasol Cymru.

Planning Information

We will be holding x 1 preliminary market engagement sessions via MS Teams on: 11am, Monday, 20 April 2026 The sessions will be hosted by project lead Emma Davies, Jon Day (Assistant Director Employer and Service Support), supporting project team members Angharad Dalton , Emyr Williams and a member of the Procurement team. Both sessions will begin with the same presentation outlining the requirements, following which an opportunity for questions and answers will follow. The sessions will be recorded and uploaded against this notice on Sell2Wales. If you are interested in joining a preliminary market engagement session, please email procurement@socialcare.wales advising the tender title and desired session date/time. Following the sessions the Sell2Wales question and answer portal will be live for a following 2 working days up until 17:00, 22 April 2026. Byddwn yn cynnal x 1 sesiwn ymgysylltu rhagarweiniol â'r farchnad trwy MS Teams ar: 11am, Dydd Llun, 20 Ebrill 2026 Bydd y sesiynau'n cael eu cynnal gan arweinydd y prosiect, Emma Davies, Jon Day (Cyfarwyddwr Cynorthwyol Cymorth i Gyflogwyr a Gwasanaeth), aelodau cefnogol tîm y prosiect, Angharad Dalton, Emyr Williams ac aelod o'r tîm Caffael. Bydd y ddwy sesiwn yn dechrau gyda 'r un cyflwyniad yn amlinellu'r gofynion, ac yna bydd cyfle i gwestiynau ac atebion yn dilyn. Bydd y sesiynau'n cael eu recordio a'u llwytho i fyny yn erbyn yr hysbysiad hwn ar Sell2Wales. Os oes gennych ddiddordeb mewn ymuno â sesiwn ymgysylltu rhagarweiniol â'r farchnad, anfonwch e-bost at procurement@socialcare.wales gan roi gwybod i deitl y tendr a' r dyddiad/amser sesiwn a ddymunir. Yn dilyn y sesiynau, bydd porth cwestiynau ac atebion GwerthwchiGymru yn fyw am y 2 ddiwrnod gwaith canlynol hyd at 17:00, 22 Ebrill 2026.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067e50
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032076-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

85 - Health and social work services


CPV Codes

72224000 - Project management consultancy services

73000000 - Research and development services and related consultancy services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£116,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 20264 days ago
Submission Deadline
Not specified
Future Notice Date
27 Apr 20263 weeks to go
Award Date
Not specified
Contract Period
19 Jul 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SOCIAL CARE WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 1EW
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified

Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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        "title": "Service Design for Embedding Positive Cultures in Residential Care across Wales",
        "description": "Social Care Wales is looking for two experienced, independent suppliers to help shape and test a new programme designed to build positive, relationship centred cultures in adult social care across Wales. The programme aims to \"help care providers nurture, measure and sustain positive, relationship centred cultures.\" This work is funded through the Rayne Foundation's Better Carers Better Careers initiative and will run across multiple years. The programme is split into two lots, each with a distinct focus but designed to work closely together. The contract will be divided into the following Lots, and Social Care Wales intends to appoint one provider per Lot. Suppliers may bid for one or both Lots; however, a Supplier awarded one Lot will not be eligible to be awarded the other. 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Lot 2 - Evaluation and Impact Assessment This supplier will: - Design and deliver a mixed methods evaluation to understand how the programme works and what difference it makes. - Assess whether the user research, leadership support and self-assessment tool were delivered as intended. - Explore outcomes for staff, leaders, providers, people using services and the wider system. - Capture lived experience across the six pilot sites using ethical, inclusive methods. - Produce: ~ A full evaluation framework and data collection plan. ~ Regular progress and insight reports. ~ A final bilingual evaluation report with findings, case studies and recommendations. ~ A bilingual stakeholder presentation. Cross cutting Requirements Both suppliers must: - Work collaboratively with each other, Social Care Wales, Care Inspectorate Wales and the Rayne Foundation's evaluators. - Deliver inclusive, accessible activities that reflect the diversity of the Welsh social care workforce. - Use secure digital tools for engagement and data collection. - Carry out at least 20 engagement activities (e.g., workshops, interviews, focus groups). - Meet all requirements for data protection, ethics, bilingual delivery and Social Care Wales branding. Mae Gofal Cymdeithasol Cymru yn chwilio am ddau gyflenwr annibynnol profiadol i helpu i lunio a phrofi rhaglen newydd sydd wedi'i chynllunio i adeiladu diwylliannau cadarnhaol sy'n canolbwyntio ar berthynas mewn gofal cymdeithasol i oedolion ledled Cymru. Nod y rhaglen yw \"helpu darparwyr gofal i feithrin, mesur a chynnal diwylliannau cadarnhaol, sy'n canolbwyntio ar berthynas.\" Mae'r gwaith hwn yn cael ei ariannu trwy fenter Better Carers Better Careers Sefydliad Rayne a bydd yn rhedeg dros sawl blwyddyn. Mae'r rhaglen wedi'i rhannu'n ddwy lot, pob un a ffocws penodol ond wedi'i chynllunio i weithio'n agos gyda'i gilydd. Bydd y fframwaith yn cael ei rannu'n y Lotiau canlynol, ac mae Gofal Cymdeithasol Cymru yn bwriadu penodi un darparwr fesul Lot. Gall cyflenwyr gynnig am un neu'r ddau Lot; fodd bynnag, ni fydd Cyflenwr a ddyfarnwyd un Lot yn gymwys i gael ei ddyfarnu'r llall. Lot 1 - Llofnodi cod a phrofi cymorth arweinyddiaeth newydd ac offeryn hunanasesu Bydd y cyflenwr hwn: - Recriwtio chwe darparwr gofal cymdeithasol i oedolion i weithredu fel safleoedd peilot. - Cynnal gweithdai cyd-ddylunio gydag arweinwyr, rheolwyr, gweithwyr rheng flaen a rhanddeiliaid. - Datblygu Theori Newid a gweithio gyda'r cyflenwr sy'n arwain y gwerthusiad i lunio'r dull gwerthuso. - Casglu a chefnogi data o ansawdd uchel drwy gydol y rhaglen. - Cynnal asesiadau diwylliant gwaelodlin, canolbwynt a diwylliant terfynol ym mhob safle. - Darparu cymorth wedi'i deilwra fel hyfforddi neu ddysgu tim. - Cynhyrchu: ~ Adroddiad Dylunio Gwasanaeth sy'n esbonio beth gafodd ei greu, sut cafodd ei brofi a'r hyn a ddysguwyd. ~ Adroddiad Dylunio a Phrofi Offer ar gyfer offeryn hunanasesu digidol/argraffadwy dwyieithog newydd. Lot 2 - Gwerthuso ac Asesiad Effaith Bydd y cyflenwr hwn: - Dyluniwch a chyflwyno gwerthusiad dulliau cymysg i ddeall sut mae'r rhaglen yn gweithio a pha wahaniaeth y mae'n ei wneud. - Asesu a yw'r ymchwil defnyddwyr, cymorth arweinyddiaeth ac offeryn hunanasesu wedi'u cyflwyno fel y bwriadwyd. - Archwilio canlyniadau ar gyfer staff, arweinwyr, darparwyr, pobl sy'n defnyddio gwasanaethau a'r system ehangach. - Cipio profiad byw ar draws y chwe safle peilot gan ddefnyddio dulliau moesegol, cynhwysol. - Cynhyrchu: ~ Fframwaith gwerthuso llawn a chynllun casglu data. ~ Adroddiadau cynnydd a mewnwelediad rheolaidd. ~ Adroddiad gwerthuso dwyieithog terfynol gyda chanfyddiadau, astudiaethau achos ac argymhellion. ~ Cyflwyniad rhanddeiliaid dwyieithog. Gofynion Trawsbynciol Rhaid i'r ddau gyflenwr: - Gweithio ar y cyd a'i gilydd, Gofal Cymdeithasol Cymru, Arolygiaeth Gofal Cymru a gwerthuswyr Sefydliad Rayne. - Darparu gweithgareddau cynhwysol, hygyrch sy'n adlewyrchu amrywiaeth gweithlu gofal cymdeithasol Cymru. - Defnyddiwch offer digidol diogel ar gyfer ymgysylltu a chasglu data. - Cynnal o leiaf 20 o weithgareddau ymgysylltu (e.e., gweithdai, cyfweliadau, grwpiau ffocws). - Cwrdd a'r holl ofynion ar gyfer diogelu data, moeseg, cyflenwi dwyieithog a brandio Gofal Cymdeithasol Cymru.",
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