Tender

Service Design for Embedding Positive Cultures in Residential Care across Wales

SOCIAL CARE WALES

This public procurement record has 6 releases in its history.

TenderUpdate

04 Jun 2026 at 13:21

UK4 - Tender Notice
TenderUpdate

28 May 2026 at 13:35

UK4 - Tender Notice
TenderUpdate

20 May 2026 at 08:51

UK4 - Tender Notice
Tender

19 May 2026 at 15:36

UK4 - Tender Notice
PlanningUpdate

21 Apr 2026 at 13:05

UK2 - Preliminary Market Engagement Notice
Planning

08 Apr 2026 at 14:49

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Social Care Wales has announced a tender for the service design aimed at embedding positive cultures in residential care across Wales. The procurement process is in the tender update stage and is carried out as an open procedure. The tender is divided into two lots: one for co-designing and testing leadership support programmes and tools, and the other for the evaluation and impact assessment. Both lots fall under the health and social work services and business consultancy categories, with a total estimated value of £190,000. Interested suppliers have until 15th June 2026 to submit their bids. The procurement will take place in Cardiff, UK, with the project starting in July 2026 and concluding by June 2027.

This tender is a significant opportunity for businesses in the social care sector, particularly for those specialising in programme design and evaluation. It offers an avenue for consultancy firms, social research organisations, and service design specialists to leverage their expertise. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, which could contribute to their growth by gaining experience in delivering high-impact social care projects. The work also involves collaborating with key authorities like Social Care Wales, offering the potential for strengthening industry networks and establishing a footprint in public sector consultancy.

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Notice Information

Notice Title

Service Design for Embedding Positive Cultures in Residential Care across Wales

Notice Description

The contract will be divided into the following two Lots. Social Care Wales intends to appoint one provider per Lot: Lot 1 - Co-design and Test Leadership Support Programme & tools for Adult Social Care Providers Lot 2 - Programme evaluation and impact assessment of the co-design and testing of a new leadership programme and tool for nurturing positive cultures in adult social care services across Wales Suppliers may submit bids for one or both Lots. However, a Supplier may not be awarded both Lots due to an unavoidable conflict of interest (i.e. evaluating their own work). In the event that a Supplier is ranked highest in both Lots, the Supplier will be awarded Lot 1 only. The award for Lot 2 will then be offered to the next highest-ranking compliant bidder Project Phases The Supporting Positive Cultures Programme will be delivered across three distinct phases. Phase 1 has already been commissioned and is underway. Phases 2 and 3 will be delivered through the two Lots commissioned as part of this tender. (a) Phase 1: User Research (completed separately) Phase 1 is currently underway and is due to complete in June 2026. This phase focuses on developing a robust understanding of the needs of leaders in adult care provider organisations, particularly in relation to embedding, assessing and sustaining positive organisational cultures and their underpinning principles. The outputs from Phase 1 will include a set of evidence-based proposals setting out what an effective future support service for nurturing positive cultures could look like. Phase 1 is not included within the scope of this tender. Its findings will be shared with the successful supplier/s upon contract award and will directly inform the work commissioned through Lots 1 and 2. (b) Phases 2 and 3: Design, Testing and Evaluation (commissioned through this tender) (LOT 1) The Phases will be delivered through the two Lots described below. Lot 1: Co-design and Testing of Leadership Support (Phase 2) & Positive Culture Tools (Phase 3) for Adult Social Care Lot 1 will be responsible for the design, co-production, testing and refinement of the programme's practical components, informed by the evidence generated through Phase 1. This includes: * Co-designing and testing a leadership support offer for adult social care providers, and * Co-designing and testing a positive cultures tools to support providers embed, assess, measure, and improve organisational positive culture in a meaningful and proportionate way. The focus of Lot 1 is on practical development and testing with providers. Summary of Lot 1: The successful Supplier will: (a) Phase 2 codesign and test a new support service anticipated activities: - Recruit partners and identify adult care providers and key stakeholders in collaboration with Social Care Wales and Care Inspectorate Wales on the work. - Design and run workshops aimed at co-designing a new support offer and approaches to support positive cultures. - Collaboratively develop a theory of change for guiding the design and testing of a new support service. - Recruit 6 adult social care providers testing sites across Wales; based on agreed criteria, in consultation with Social Care Wales and partners. Ensure ethical research practices are upheld including informed consent, safeguarding, and data protection. - Develop site specific action plans to support six care settings to test ways new support service that nurtures positive cultures, gather feedback, and iterate solutions for support. This will involve working with the Responsible Individual, Registered Manager and up to 3 front-line staff at each pilot site. - Gathering data to support the evaluation on the 'positive culture' position of each test site at the start, re-measure at the mid-way and end point. - Undertake site visits or virtual consultations to observe Responsible Individual and Registered Manager in their own care settings to understand how they support positive cultures and behaviours. Also gain insights into the challenges they face, how they are overcome and what difficulties remain. - Develop practical resources, guidance and learning materials. - Produce a service design report explaining what was designed, how it was tested and what was learned from the design and testing process. The report should also feature information about the experience of the 6 testing sites and their results. The report should also include recommendations for Social Care Wales to consider as next steps towards a scaled implementation of the work. (b) Phase 3 Codesign and test tools for anticipated activity: - Engage stakeholders in co-design workshops to define success criteria and design principles for the tool. - Develop a tool that measures indicators against the positive culture principles and aligns with strengths-based and compassionate leadership models. - Test the tool with 6 providers across Wales. - Validate usability and clarity through iterative feedback from the six pilot sites and test with care providers - Produce a service design report explaining what tool(s) was designed, how it was tested and what was learnt from the design and testing process. The report should also feature information about the experience of the 6 testing sites and their results. The report should also include recommendations for Social Care Wales to consider as next steps towards a scaled implementation of the work. (c) Phase 2 & 3: Support service and tool Collaborate with a separate commissioned supplier to gather evidence that will feed into an Evaluation report for Phase 2 and 3 which will contribute towards the Rayne Foundation Better Carers Better Careers programme evaluation. The independent evaluation explains whether it worked, why it worked (or didn't), what difference it made, and how the programme contributed to wider system outcomes." Lot 2: Programme Evaluation and Impact Assessment for Supporting Positive Culture (Phase 4) Lot 2 will focus on the independent evaluation of Phases 2 and 3. This includes the development and delivery of an evaluation and impact framework to assess the design and testing activity undertaken through Lot 1. Lot 2 will: - Evaluate the leadership support offer and tool(s) developed under Lot 1 - Assess outcomes, learning and early impact - Synthesise findings and generate evidence to inform future policy development, practice improvement and potential wider roll-out. Lot 2 will not be involved in the delivery of design of the support being evaluated. What is required / 'The Requirements' - LOT 2 (a) Evaluation Requirements (Phases 2 & 3) This phase will develop an evaluation and impact framework which forms part of a wider programme to support positive cultures in adult care services Lot 2 is for undertaking an independent, mixed methods evaluation of the User research and codesign and testing of: - a leadership support service to nurturing positive cultures; and - a tool for implementing, measuring and evaluating positive cultures. The evaluation will synthesise data from Phase 2 & 3 to assess outcomes, identify lessons learned, and inform future policy and practice. It will ensure accountability and support continuous improvement across the sector. The evaluation will: - Assess the extent to which the support offer and tool were delivered as in-tended and detail any adaptations - Explore: ~ whether the programme achieved it's desired aims, ~ the factors that influenced the impact of the programme and whether these varied across test sites, ~ what difference the programme made to staff, management, the or-ganisation and people accessing care and support, and ~ the influence of wider systemic factors had on the impact of the pro-gramme. ~ Explore the outcomes from the programme including: ~ Any positive or negative outcomes and impacts from the programme, ~ The factors that contributed to those outcomes ~ whether any systemic barriers need to be addressed to improve outcomes from the work. - Develop theory of change alongside the programme provider (building on the Rayne Foundation expected outcomes) using contribution analysis to: ~ Map intended outcomes, ~ explore contribution towards outcomes, ~ monitor ongoing outputs and explore changes to workforce and provider behaviour and; ~ Explore any systemic barriers impacting on the programme. - Assess positive cultures at the test sites at the start, mid-point and end of testing - Involve lived experience and workforce voices wherever possible - Measure changes in behaviours, leadership, wellbeing, culture, practice and collaboration - Assess how, where and why positive cultures emerge - Highlight barriers and enablers to positive cultures - Explore implications for policy, commissioning and regulation - Outline considerations and recommendations for upscaling the programme going forward. The Supplier will need to work in close collaboration with Social Care Wales, providing regular updates to ensure the work remains aligned with the project's aims and adheres to the contract deadline. The successful Supplier must work closely with both the co-design supplier and Rayne Foundation evaluators (Bean Consultancy) to ensure reporting requirements and outcomes measures are addressed. See Specification for further infromation

Lot Information

Co-design and Test Leadership Support Programme & tools for nurturing positive cultures Adult Social Care Providers across Wales

What is required / 'The Requirements' We are seeking a supplier with the expertise and experience to undertake the following requirements: (a) Co-design and Testing of a New Support Service (Phase 2) The supplier must: - Work collaboratively with Social Care Wales, Care Inspectorate Wales and sector partners to identify and recruit six adult social care providers to act as pilot sites, using agreed selection criteria and ethical engagement processes. - Design and facilitate co-design workshops with leaders, managers, frontline staff and stakeholders to develop success criteria and design principles for the support service. Including a shared understanding of the behaviours, conditions and practices that enable positive cultures. - Develop a Theory of Change that will guide the design and testing of the support service. - Support assessments of each pilot site's positive culture position at the start of testing, mid point and end point. - Deliver a programme of testing activities with the sites, which may include coaching, mentoring, team learning sessions, mini-sprints and other supportive interventions tailored to local needs. - Carry out site visits or virtual consultations to understand day-to-day practice, challenges and opportunities for improvement. - Produce site-specific action plans in collaboration with Responsible Individuals, Registered Managers and staff. - Refine the support service iteratively based on feedback and learning from pilot sites. - Produce a service design report summarising: ~ What was designed and why ~ How it was tested ~ Lessons learned ~ Recommendations for scaling and sustainability. (b) Co-design and Testing of a Tool (Phase 3) The supplier must: - Facilitate co-design workshops with stakeholders to agree success criteria, functions and design principles for the tool. - Contribute to a measurement framework aligned with: ~ The Positive Cultures principles ~ Strengths-based practice ~ Compassionate leadership models - Design a bilingual, accessible tool, capable of: ~ Helping organisations understand their current culture position ~ Producing tailored action plans ~ Supporting organisations to manage and sustain improvement over time ~ Enabling practical reporting on culture indicators - Test and refine the tool with the same six pilot sites from phase 2 through iterative cycles of feedback and adaptation. - Produce a tool design and testing report with recommendations for future development and scale-up. (c) Collaboration and Learning The supplier must: - Work sensitively alongside leaders and managers with different levels of knowledge and confidence. - Maintain regular communication with the Social Care Wales project team to ensure alignment with project aims and emerging insights. - Work constructively with a separately commissioned evaluation partner, providing agreed data, access and evidence throughout the project. - Draw on and integrate Social Care Wales' existing offers (e.g., compassionate leadership training, wellbeing resources, strengths based practice, workforce support and research, innovation) where relevant. - Deliver a programme of co-design engagement activities, including workshops, interviews and focus groups. We anticipate a minimum 20 engagement sessions in total across the project. This figure is indicative and may be refined collaboratively during project initiation and informed by stakeholder and user research to ensure the most effective approach. - Work openly and share learning in real time, along with reporting at key milestones. (d) Shared Requirements (Applicable to both Lots) Suppliers appointed to either Lot must: - Start delivery in July 2026. - Work in close partnership with Social Care Wales, while respecting the distinct roles of delivery and evaluation. - Collaborate effectively with the supplier appointed to the other Lot to support the Programme's Theory of Change and share data with one another to inform both lots. - Engage constructively with adult social care providers, leaders and frontline staff with varying levels of confidence and capacity. - Draw on and integrate Social Care Wales's existing services and resources where relevant, including: ~ Compassionate Leadership training programme ~ Social Care Fair Work Forum ~Workforce wellbeing programme ~ Strengths based practice programme ~ Attraction and recruitment support ~ Insight collective website ~ Innovation Coaching service - Share learning openly, participate in governance and reporting arrangements, and contribute to dissemination of findings.

Programme evaluation and impact assessment of the co-design and testing of a new leadership programme and tools for nurturing positive cultures in adult social care services across Wales

Lot 2 will focus on the independent evaluation of Phases 2 and 3. This includes the development and delivery of an evaluation and impact framework to assess the design and testing activity undertaken through Lot 1. Lot 2 will: - Evaluate the leadership support offer and tool(s) developed under Lot 1 - Assess outcomes, learning and early impact - Synthesise findings and generate evidence to inform future policy development, practice improvement and potential wider roll-out. Lot 2 will not be involved in the delivery of design of the support being evaluated. What is required / 'The Requirements' (a) Evaluation Requirements (Phases 2 & 3) This phase will develop an evaluation and impact framework which forms part of a wider programme to support positive cultures in adult care services Lot 2 is for undertaking an independent, mixed methods evaluation of the User research and codesign and testing of: - a leadership support service to nurturing positive cultures; and - a tool for implementing, measuring and evaluating positive cultures. The evaluation will synthesise data from Phase 2 & 3 to assess outcomes, identify lessons learned, and inform future policy and practice. It will ensure accountability and support continuous improvement across the sector. The evaluation will: - Assess the extent to which the support offer and tool were delivered as in-tended and detail any adaptations - Explore: ~ whether the programme achieved it's desired aims, ~ the factors that influenced the impact of the programme and whether these varied across test sites, ~ what difference the programme made to staff, management, the or-ganisation and people accessing care and support, and ~ the influence of wider systemic factors had on the impact of the pro-gramme. - Explore the outcomes from the programme including: ~ Any positive or negative outcomes and impacts from the programme, ~ The factors that contributed to those outcomes ~ whether any systemic barriers need to be addressed to improve outcomes from the work. - Develop theory of change alongside the programme provider (building on the Rayne Foundation expected outcomes) using contribution analysis to: ~ Map intended outcomes, ~ explore contribution towards outcomes, ~ monitor ongoing outputs and explore changes to workforce and provider behaviour and; ~ Explore any systemic barriers impacting on the programme. - Assess positive cultures at the test sites at the start, mid-point and end of testing - Involve lived experience and workforce voices wherever possible - Measure changes in behaviours, leadership, wellbeing, culture, practice and collaboration - Assess how, where and why positive cultures emerge - Highlight barriers and enablers to positive cultures - Explore implications for policy, commissioning and regulation - Outline considerations and recommendations for upscaling the programme going forward. The Supplier will need to work in close collaboration with Social Care Wales, providing regular updates to ensure the work remains aligned with the project's aims and adheres to the contract deadline. The successful Supplier must work closely with both the co-design supplier and Rayne Foundation evaluators (Bean Consultancy) to ensure reporting requirements and outcomes measures are addressed. The successful Supplier will need to work closely with the co design supplier in the design of the evaluation framework to ensure effective monitoring data is collected throughout the delivery process to measure the impact of the support offer. The Successful supplier should therefore have experience of working in partnership to design and collect relevant data to ensure the most effective use of time and resources for all parties involved. The successful Supplier must demonstrate: - Expertise in mixed-method evaluation in social care contexts. - Ability to design and apply evaluation frameworks that measure positive cul-ture changes, wellbeing outcomes and systemic change. - Experience in working with suppliers and partners in capturing agreed data as well as synthesising data from multiple workstreams. - Ability to produce clear, bilingual reports and presentations. (b) Shared Requirements (Applicable to both Lots) Suppliers appointed to either Lot must: - Start delivery in July 2026. - Work in close partnership with Social Care Wales, while respecting the distinct roles of delivery and evaluation. - Collaborate effectively with the supplier appointed to the other Lot to support the Programme's Theory of Change and share data with one another to inform both lots. - Engage constructively with adult social care providers, leaders and frontline staff with varying levels of confidence and capacity. - Draw on and integrate Social Care Wales's existing services and resources where relevant, including: ~ Compassionate Leadership training programme ~ Social Care Fair Work Forum ~ Workforce wellbeing programme ~ Strengths based practice programme ~ Attraction and recruitment support ~ Insight collective website ~ Innovation Coaching service - Share learning openly, participate in governance and reporting arrangements, and contribute to dissemination of findings.

Planning Information

THIS SESSION HAS NOW TAKEN PLACE. FOR A LINK TO THE RECORDING PLEASE EMAIL - procurement@socialcare.wales We will be holding x 1 preliminary market engagement sessions via MS Teams on: 11am, Monday, 20 April 2026 The sessions will be hosted by project lead Emma Davies, Jon Day (Assistant Director Employer and Service Support), supporting project team members Angharad Dalton , Emyr Williams and a member of the Procurement team. Both sessions will begin with the same presentation outlining the requirements, following which an opportunity for questions and answers will follow. The sessions will be recorded and uploaded against this notice on Sell2Wales. If you are interested in joining a preliminary market engagement session, please email procurement@socialcare.wales advising the tender title and desired session date/time. Following the sessions the Sell2Wales question and answer portal will be live for a following 2 working days up until 17:00, 22 April 2026. Byddwn yn cynnal x 1 sesiwn ymgysylltu rhagarweiniol â'r farchnad trwy MS Teams ar: 11am, Dydd Llun, 20 Ebrill 2026 Bydd y sesiynau'n cael eu cynnal gan arweinydd y prosiect, Emma Davies, Jon Day (Cyfarwyddwr Cynorthwyol Cymorth i Gyflogwyr a Gwasanaeth), aelodau cefnogol tîm y prosiect, Angharad Dalton, Emyr Williams ac aelod o'r tîm Caffael. Bydd y ddwy sesiwn yn dechrau gyda 'r un cyflwyniad yn amlinellu'r gofynion, ac yna bydd cyfle i gwestiynau ac atebion yn dilyn. Bydd y sesiynau'n cael eu recordio a'u llwytho i fyny yn erbyn yr hysbysiad hwn ar Sell2Wales. Os oes gennych ddiddordeb mewn ymuno â sesiwn ymgysylltu rhagarweiniol â'r farchnad, anfonwch e-bost at procurement@socialcare.wales gan roi gwybod i deitl y tendr a' r dyddiad/amser sesiwn a ddymunir. Yn dilyn y sesiynau, bydd porth cwestiynau ac atebion GwerthwchiGymru yn fyw am y 2 ddiwrnod gwaith canlynol hyd at 17:00, 22 Ebrill 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067e50
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052857-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

73000000 - Research and development services and related consultancy services

79315000 - Social research services

79400000 - Business and management consultancy and related services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£157,500 £100K-£500K
Lots Value
£157,500 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jun 2026Today
Submission Deadline
15 Jun 20262 weeks to go
Future Notice Date
27 Apr 2026Expired
Award Date
Not specified
Contract Period
28 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOCIAL CARE WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF10 1EW
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Cathays
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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        "title": "Service Design for Embedding Positive Cultures in Residential Care across Wales",
        "description": "The contract will be divided into the following two Lots. Social Care Wales intends to appoint one provider per Lot: Lot 1 - Co-design and Test Leadership Support Programme & tools for Adult Social Care Providers Lot 2 - Programme evaluation and impact assessment of the co-design and testing of a new leadership programme and tool for nurturing positive cultures in adult social care services across Wales Suppliers may submit bids for one or both Lots. However, a Supplier may not be awarded both Lots due to an unavoidable conflict of interest (i.e. evaluating their own work). In the event that a Supplier is ranked highest in both Lots, the Supplier will be awarded Lot 1 only. The award for Lot 2 will then be offered to the next highest-ranking compliant bidder Project Phases The Supporting Positive Cultures Programme will be delivered across three distinct phases. Phase 1 has already been commissioned and is underway. Phases 2 and 3 will be delivered through the two Lots commissioned as part of this tender. (a) Phase 1: User Research (completed separately) Phase 1 is currently underway and is due to complete in June 2026. This phase focuses on developing a robust understanding of the needs of leaders in adult care provider organisations, particularly in relation to embedding, assessing and sustaining positive organisational cultures and their underpinning principles. The outputs from Phase 1 will include a set of evidence-based proposals setting out what an effective future support service for nurturing positive cultures could look like. Phase 1 is not included within the scope of this tender. Its findings will be shared with the successful supplier/s upon contract award and will directly inform the work commissioned through Lots 1 and 2. (b) Phases 2 and 3: Design, Testing and Evaluation (commissioned through this tender) (LOT 1) The Phases will be delivered through the two Lots described below. Lot 1: Co-design and Testing of Leadership Support (Phase 2) & Positive Culture Tools (Phase 3) for Adult Social Care Lot 1 will be responsible for the design, co-production, testing and refinement of the programme's practical components, informed by the evidence generated through Phase 1. This includes: * Co-designing and testing a leadership support offer for adult social care providers, and * Co-designing and testing a positive cultures tools to support providers embed, assess, measure, and improve organisational positive culture in a meaningful and proportionate way. The focus of Lot 1 is on practical development and testing with providers. Summary of Lot 1: The successful Supplier will: (a) Phase 2 codesign and test a new support service anticipated activities: - Recruit partners and identify adult care providers and key stakeholders in collaboration with Social Care Wales and Care Inspectorate Wales on the work. - Design and run workshops aimed at co-designing a new support offer and approaches to support positive cultures. - Collaboratively develop a theory of change for guiding the design and testing of a new support service. - Recruit 6 adult social care providers testing sites across Wales; based on agreed criteria, in consultation with Social Care Wales and partners. Ensure ethical research practices are upheld including informed consent, safeguarding, and data protection. - Develop site specific action plans to support six care settings to test ways new support service that nurtures positive cultures, gather feedback, and iterate solutions for support. This will involve working with the Responsible Individual, Registered Manager and up to 3 front-line staff at each pilot site. - Gathering data to support the evaluation on the 'positive culture' position of each test site at the start, re-measure at the mid-way and end point. - Undertake site visits or virtual consultations to observe Responsible Individual and Registered Manager in their own care settings to understand how they support positive cultures and behaviours. Also gain insights into the challenges they face, how they are overcome and what difficulties remain. - Develop practical resources, guidance and learning materials. - Produce a service design report explaining what was designed, how it was tested and what was learned from the design and testing process. The report should also feature information about the experience of the 6 testing sites and their results. The report should also include recommendations for Social Care Wales to consider as next steps towards a scaled implementation of the work. (b) Phase 3 Codesign and test tools for anticipated activity: - Engage stakeholders in co-design workshops to define success criteria and design principles for the tool. - Develop a tool that measures indicators against the positive culture principles and aligns with strengths-based and compassionate leadership models. - Test the tool with 6 providers across Wales. - Validate usability and clarity through iterative feedback from the six pilot sites and test with care providers - Produce a service design report explaining what tool(s) was designed, how it was tested and what was learnt from the design and testing process. The report should also feature information about the experience of the 6 testing sites and their results. The report should also include recommendations for Social Care Wales to consider as next steps towards a scaled implementation of the work. (c) Phase 2 & 3: Support service and tool Collaborate with a separate commissioned supplier to gather evidence that will feed into an Evaluation report for Phase 2 and 3 which will contribute towards the Rayne Foundation Better Carers Better Careers programme evaluation. The independent evaluation explains whether it worked, why it worked (or didn't), what difference it made, and how the programme contributed to wider system outcomes.\" Lot 2: Programme Evaluation and Impact Assessment for Supporting Positive Culture (Phase 4) Lot 2 will focus on the independent evaluation of Phases 2 and 3. This includes the development and delivery of an evaluation and impact framework to assess the design and testing activity undertaken through Lot 1. Lot 2 will: - Evaluate the leadership support offer and tool(s) developed under Lot 1 - Assess outcomes, learning and early impact - Synthesise findings and generate evidence to inform future policy development, practice improvement and potential wider roll-out. Lot 2 will not be involved in the delivery of design of the support being evaluated. What is required / 'The Requirements' - LOT 2 (a) Evaluation Requirements (Phases 2 & 3) This phase will develop an evaluation and impact framework which forms part of a wider programme to support positive cultures in adult care services Lot 2 is for undertaking an independent, mixed methods evaluation of the User research and codesign and testing of: - a leadership support service to nurturing positive cultures; and - a tool for implementing, measuring and evaluating positive cultures. The evaluation will synthesise data from Phase 2 & 3 to assess outcomes, identify lessons learned, and inform future policy and practice. It will ensure accountability and support continuous improvement across the sector. The evaluation will: - Assess the extent to which the support offer and tool were delivered as in-tended and detail any adaptations - Explore: ~ whether the programme achieved it's desired aims, ~ the factors that influenced the impact of the programme and whether these varied across test sites, ~ what difference the programme made to staff, management, the or-ganisation and people accessing care and support, and ~ the influence of wider systemic factors had on the impact of the pro-gramme. ~ Explore the outcomes from the programme including: ~ Any positive or negative outcomes and impacts from the programme, ~ The factors that contributed to those outcomes ~ whether any systemic barriers need to be addressed to improve outcomes from the work. - Develop theory of change alongside the programme provider (building on the Rayne Foundation expected outcomes) using contribution analysis to: ~ Map intended outcomes, ~ explore contribution towards outcomes, ~ monitor ongoing outputs and explore changes to workforce and provider behaviour and; ~ Explore any systemic barriers impacting on the programme. - Assess positive cultures at the test sites at the start, mid-point and end of testing - Involve lived experience and workforce voices wherever possible - Measure changes in behaviours, leadership, wellbeing, culture, practice and collaboration - Assess how, where and why positive cultures emerge - Highlight barriers and enablers to positive cultures - Explore implications for policy, commissioning and regulation - Outline considerations and recommendations for upscaling the programme going forward. The Supplier will need to work in close collaboration with Social Care Wales, providing regular updates to ensure the work remains aligned with the project's aims and adheres to the contract deadline. The successful Supplier must work closely with both the co-design supplier and Rayne Foundation evaluators (Bean Consultancy) to ensure reporting requirements and outcomes measures are addressed. See Specification for further infromation",
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                "title": "Co-design and Test Leadership Support Programme & tools for nurturing positive cultures Adult Social Care Providers across Wales",
                "description": "What is required / 'The Requirements' We are seeking a supplier with the expertise and experience to undertake the following requirements: (a) Co-design and Testing of a New Support Service (Phase 2) The supplier must: - Work collaboratively with Social Care Wales, Care Inspectorate Wales and sector partners to identify and recruit six adult social care providers to act as pilot sites, using agreed selection criteria and ethical engagement processes. - Design and facilitate co-design workshops with leaders, managers, frontline staff and stakeholders to develop success criteria and design principles for the support service. Including a shared understanding of the behaviours, conditions and practices that enable positive cultures. - Develop a Theory of Change that will guide the design and testing of the support service. - Support assessments of each pilot site's positive culture position at the start of testing, mid point and end point. - Deliver a programme of testing activities with the sites, which may include coaching, mentoring, team learning sessions, mini-sprints and other supportive interventions tailored to local needs. - Carry out site visits or virtual consultations to understand day-to-day practice, challenges and opportunities for improvement. - Produce site-specific action plans in collaboration with Responsible Individuals, Registered Managers and staff. - Refine the support service iteratively based on feedback and learning from pilot sites. - Produce a service design report summarising: ~ What was designed and why ~ How it was tested ~ Lessons learned ~ Recommendations for scaling and sustainability. (b) Co-design and Testing of a Tool (Phase 3) The supplier must: - Facilitate co-design workshops with stakeholders to agree success criteria, functions and design principles for the tool. - Contribute to a measurement framework aligned with: ~ The Positive Cultures principles ~ Strengths-based practice ~ Compassionate leadership models - Design a bilingual, accessible tool, capable of: ~ Helping organisations understand their current culture position ~ Producing tailored action plans ~ Supporting organisations to manage and sustain improvement over time ~ Enabling practical reporting on culture indicators - Test and refine the tool with the same six pilot sites from phase 2 through iterative cycles of feedback and adaptation. - Produce a tool design and testing report with recommendations for future development and scale-up. (c) Collaboration and Learning The supplier must: - Work sensitively alongside leaders and managers with different levels of knowledge and confidence. - Maintain regular communication with the Social Care Wales project team to ensure alignment with project aims and emerging insights. - Work constructively with a separately commissioned evaluation partner, providing agreed data, access and evidence throughout the project. - Draw on and integrate Social Care Wales' existing offers (e.g., compassionate leadership training, wellbeing resources, strengths based practice, workforce support and research, innovation) where relevant. - Deliver a programme of co-design engagement activities, including workshops, interviews and focus groups. We anticipate a minimum 20 engagement sessions in total across the project. This figure is indicative and may be refined collaboratively during project initiation and informed by stakeholder and user research to ensure the most effective approach. - Work openly and share learning in real time, along with reporting at key milestones. (d) Shared Requirements (Applicable to both Lots) Suppliers appointed to either Lot must: - Start delivery in July 2026. - Work in close partnership with Social Care Wales, while respecting the distinct roles of delivery and evaluation. - Collaborate effectively with the supplier appointed to the other Lot to support the Programme's Theory of Change and share data with one another to inform both lots. - Engage constructively with adult social care providers, leaders and frontline staff with varying levels of confidence and capacity. - Draw on and integrate Social Care Wales's existing services and resources where relevant, including: ~ Compassionate Leadership training programme ~ Social Care Fair Work Forum ~Workforce wellbeing programme ~ Strengths based practice programme ~ Attraction and recruitment support ~ Insight collective website ~ Innovation Coaching service - Share learning openly, participate in governance and reporting arrangements, and contribute to dissemination of findings.",
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                            "type": "economic",
                            "description": "See WSPQ"
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                            "description": "See WPSQ"
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                            "type": "economic",
                            "description": "See WSPQ"
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                            "type": "technical",
                            "description": "See WPSQ"
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                            "description": "See WSPQ"
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                "title": "Programme evaluation and impact assessment of the co-design and testing of a new leadership programme and tools for nurturing positive cultures in adult social care services across Wales",
                "description": "Lot 2 will focus on the independent evaluation of Phases 2 and 3. This includes the development and delivery of an evaluation and impact framework to assess the design and testing activity undertaken through Lot 1. Lot 2 will: - Evaluate the leadership support offer and tool(s) developed under Lot 1 - Assess outcomes, learning and early impact - Synthesise findings and generate evidence to inform future policy development, practice improvement and potential wider roll-out. Lot 2 will not be involved in the delivery of design of the support being evaluated. What is required / 'The Requirements' (a) Evaluation Requirements (Phases 2 & 3) This phase will develop an evaluation and impact framework which forms part of a wider programme to support positive cultures in adult care services Lot 2 is for undertaking an independent, mixed methods evaluation of the User research and codesign and testing of: - a leadership support service to nurturing positive cultures; and - a tool for implementing, measuring and evaluating positive cultures. The evaluation will synthesise data from Phase 2 & 3 to assess outcomes, identify lessons learned, and inform future policy and practice. It will ensure accountability and support continuous improvement across the sector. The evaluation will: - Assess the extent to which the support offer and tool were delivered as in-tended and detail any adaptations - Explore: ~ whether the programme achieved it's desired aims, ~ the factors that influenced the impact of the programme and whether these varied across test sites, ~ what difference the programme made to staff, management, the or-ganisation and people accessing care and support, and ~ the influence of wider systemic factors had on the impact of the pro-gramme. - Explore the outcomes from the programme including: ~ Any positive or negative outcomes and impacts from the programme, ~ The factors that contributed to those outcomes ~ whether any systemic barriers need to be addressed to improve outcomes from the work. - Develop theory of change alongside the programme provider (building on the Rayne Foundation expected outcomes) using contribution analysis to: ~ Map intended outcomes, ~ explore contribution towards outcomes, ~ monitor ongoing outputs and explore changes to workforce and provider behaviour and; ~ Explore any systemic barriers impacting on the programme. - Assess positive cultures at the test sites at the start, mid-point and end of testing - Involve lived experience and workforce voices wherever possible - Measure changes in behaviours, leadership, wellbeing, culture, practice and collaboration - Assess how, where and why positive cultures emerge - Highlight barriers and enablers to positive cultures - Explore implications for policy, commissioning and regulation - Outline considerations and recommendations for upscaling the programme going forward. The Supplier will need to work in close collaboration with Social Care Wales, providing regular updates to ensure the work remains aligned with the project's aims and adheres to the contract deadline. The successful Supplier must work closely with both the co-design supplier and Rayne Foundation evaluators (Bean Consultancy) to ensure reporting requirements and outcomes measures are addressed. The successful Supplier will need to work closely with the co design supplier in the design of the evaluation framework to ensure effective monitoring data is collected throughout the delivery process to measure the impact of the support offer. The Successful supplier should therefore have experience of working in partnership to design and collect relevant data to ensure the most effective use of time and resources for all parties involved. The successful Supplier must demonstrate: - Expertise in mixed-method evaluation in social care contexts. - Ability to design and apply evaluation frameworks that measure positive cul-ture changes, wellbeing outcomes and systemic change. - Experience in working with suppliers and partners in capturing agreed data as well as synthesising data from multiple workstreams. - Ability to produce clear, bilingual reports and presentations. (b) Shared Requirements (Applicable to both Lots) Suppliers appointed to either Lot must: - Start delivery in July 2026. - Work in close partnership with Social Care Wales, while respecting the distinct roles of delivery and evaluation. - Collaborate effectively with the supplier appointed to the other Lot to support the Programme's Theory of Change and share data with one another to inform both lots. - Engage constructively with adult social care providers, leaders and frontline staff with varying levels of confidence and capacity. - Draw on and integrate Social Care Wales's existing services and resources where relevant, including: ~ Compassionate Leadership training programme ~ Social Care Fair Work Forum ~ Workforce wellbeing programme ~ Strengths based practice programme ~ Attraction and recruitment support ~ Insight collective website ~ Innovation Coaching service - Share learning openly, participate in governance and reporting arrangements, and contribute to dissemination of findings.",
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                    "amount": 37500,
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                        {
                            "type": "economic",
                            "description": "See WPSQ"
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                        {
                            "type": "technical",
                            "description": "See WPSQ"
                        },
                        {
                            "type": "economic",
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                        },
                        {
                            "type": "technical",
                            "description": "See WPSQ"
                        },
                        {
                            "type": "economic",
                            "description": "See WPSQ"
                        },
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        ],
        "communication": {
            "futureNoticeDate": "2026-04-27T23:59:59+01:00"
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        "status": "active",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
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        },
        "tenderPeriod": {
            "endDate": "2026-06-15T12:00:00+01:00"
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        "enquiryPeriod": {
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        "awardPeriod": {
            "endDate": "2026-07-29T23:59:59+01:00"
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        "lotDetails": {
            "maximumLotsBidPerSupplier": 1,
            "maximumLotsAwardedPerSupplier": 1,
            "awardCriteria": {
                "description": "Suppliers may submit bids for one or both Lots. However, a Supplier may not be awarded both Lots due to an unavoidable conflict of interest (i.e. evaluating their own work). In the event that a Supplier is ranked highest in both Lots, the Supplier will be awarded Lot 1 only. The award for Lot 2 will then be offered to the next highest-ranking compliant bidder"
            }
        },
        "documents": [
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                "id": "L-1",
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            {
                "id": "L-2",
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                "id": "L-3",
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            {
                "id": "L-4",
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            {
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                "description": "Appendix 1/Atodiad 1 - Wales Specific Procurement Questionnaire",
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            },
            {
                "id": "L-6",
                "documentType": "biddingDocuments",
                "description": "Atodiad 2 - Templed Ymateb Ansawdd / Gwerth Cymdeithasol",
                "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=368847"
            },
            {
                "id": "L-7",
                "documentType": "biddingDocuments",
                "description": "AMENDED VERSION: Appendix 2 - Technical / Quality Response Document",
                "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=369408"
            },
            {
                "id": "L-8",
                "documentType": "biddingDocuments",
                "description": "Atodiad 3 - Templed Ymateb Materion Ariannol / Prisio",
                "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=368849"
            },
            {
                "id": "L-9",
                "documentType": "biddingDocuments",
                "description": "Appendix 3 - Financial / Pricing Response Document",
                "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=368850"
            },
            {
                "id": "L-10",
                "documentType": "biddingDocuments",
                "description": "Atodiad 4 - Canllawiau Ton Llais Gofal Cymdeithasol Cymru",
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            },
            {
                "id": "L-11",
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                "description": "Appendix 4 - Social Care Wales' Tone of Voice Guidelines",
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            {
                "id": "L-12",
                "documentType": "biddingDocuments",
                "description": "Atodiad 5 - Canllawiau Brandio Gofal Cymdeithasol Cymru",
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            },
            {
                "id": "L-13",
                "documentType": "biddingDocuments",
                "description": "Appendix 5 - Social Care Wales' Branding Guidelines",
                "url": "https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=368854"
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