Award

ServiceNow Specialist Managed Services

GOVERNMENT PROPERTY AGENCY

This public procurement record has 1 release in its history.

Award

09 Apr 2026 at 19:01

UK5 - Transparency Notice
Summary of the contracting process

The Government Property Agency has completed the procurement process for the "ServiceNow Specialist Managed Services" contract. This initiative aims to provide comprehensive support, development, and optimisation of the ServiceNow platform, enhancing the digital services it offers. The procurement, characterised as a direct award, was executed under the Procurement Act 2023, with an emphasis on technical compatibility and service continuity. The process did not involve a competitive tender or participation phase. The services are categorised under IT, focusing on consulting, software development, and internet support. The project is located in the United Kingdom, with contract activities running from 9th April 2026 to 30th June 2026.

This contract, valued at approximately £398,988, presents a strategic growth opportunity for firms specialising in IT and service optimisation for government agencies. By securing this contract with DELOITTE LLP, a large-scale consultant, the agency underscores the importance of experience and expertise in managing complex digital service platforms. While smaller enterprises (SMEs) were noted as suitable, the nature of this direct award suggests a preference for businesses with proven technical capabilities and an established understanding of the ServiceNow environment. This opportunity highlights the demand for niche IT service providers who can drive the enhancement of governmental digital frameworks.

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Notice Information

Notice Title

ServiceNow Specialist Managed Services

Notice Description

The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.

Procurement Information

This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to tender or participation process is being undertaken.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067f7f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032620-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£398,988 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Apr 20262 weeks ago
Contract Period
8 Apr 2026 - 30 Jun 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT PROPERTY AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4BJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

DELOITTE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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