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NHSWYICB - Integrated Case Management System

NHS West Yorkshire Integrated Care Board

This public procurement record has 1 release in its history.

Award

10 Apr 2026 at 16:38

Award Notice
Summary of the contracting process

The NHS West Yorkshire Integrated Care Board is procuring an Integrated Case Management System via the G-Cloud14 Framework, specifically Lot 4, under a contract that spans from 31 March 2026 to 30 March 2028. This procurement involves the acquisition of a system management software package, categorised under CPV code 48781000 and classified within the goods industry sector. The procurement was conducted using a limited method, awarding the contract without prior publication of a call for competition due to its nature. The contract was awarded to Freshworks Inc., with the contract signing date noted as 27 March 2026. The procurement relates specifically to the UKE4 region, with a total contract value excluding VAT amounting to £43,620 and including VAT, £52,344.

This tender presents substantial opportunities for companies specialising in system management and CRM solutions, offering avenues for growth through integration with public health systems. With the focus on a secure CRM-based case management implementation, businesses adept at delivering and managing such systems within the framework agreements will find this a suitable opportunity. Companies like Freshworks Inc., already possessing expertise within this niche, exemplify the type of business well-aligned with the tender’s requirements, placing a premium on secure management of customer information and complaint resolutions.

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Notice Information

Notice Title

NHSWYICB - Integrated Case Management System

Notice Description

Contract - Via Framework G Cloud 14 Framework Lot 4

Lot Information

Lot 1

This service has been procured via the G-Cloud14 Framework. Specifically LOT 4

RM1557.14

Contract Length: 31/03/2026 - 30/03/2028

Contract Value Excluding VAT: PS43,620

Contract Value Including VAT: PS52,344. Additional information: Framework Used:
G-Cloud14 Framework. LOT 4
Framework Reference: RM1557.14

Procurement Information

The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068058
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032972-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48781000 - System management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£43,620 Under £100K

Notice Dates

Publication Date
10 Apr 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS West Yorkshire Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 4AS
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE4 West Yorkshire
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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