D3 Tenders | NHSWYICB - Integrated Case Management System

Notice Information

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Notice Title

NHSWYICB - Integrated Case Management System

Notice Description

Contract - Via Framework G Cloud 14 Framework Lot 4

Lot Information

Lot 1

This service has been procured via the G-Cloud14 Framework. Specifically LOT 4

RM1557.14

Contract Length: 31/03/2026 - 30/03/2028

Contract Value Excluding VAT: PS43,620

Contract Value Including VAT: PS52,344. Additional information: Framework Used:
G-Cloud14 Framework. LOT 4
Framework Reference: RM1557.14

Procurement Information

The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-068058
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/032972-2026
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Framework
Procurement Category: Goods
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48781000 - System management software package

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £43,620 Under £100K

Notice Dates

Publication Date: 10 Apr 20265 days ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 27 Mar 20262 weeks ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: NHS WEST YORKSHIRE INTEGRATED CARE BOARD
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: BRADFORD
Postcode: BD1 4AS
Post Town: Bradford
Country: England
Major Region (ITL 1): TLE Yorkshire and The Humber
Basic Region (ITL 2): TLE4 West Yorkshire
Small Region (ITL 3): TLE41 Bradford
Delivery Location: TLE4 West Yorkshire
Local Authority: Bradford
Electoral Ward: City
Westminster Constituency: Bradford West

Supplier Information

Number of Suppliers: 1
Supplier Name: FRESHWORKS

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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