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Staff Survey and Employee Experience Platform

York St John University

This public procurement record has 2 releases in its history.

Tender

24 Aug 2026 at 16:12

UK4 - Tender Notice
Planning

13 Apr 2026 at 10:32

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

York St John University is procuring a staff survey and employee experience platform to support its People and Culture Plan and improve the working lives and engagement of university staff. The service will provide benchmarked staff surveys, accessible analysis and longitudinal reporting at organisational, team and demographic levels, with clear insights for managers and leaders. It is expected to include pulse surveys, flexible question design, higher education and cross-sector benchmarking, and a collaborative managed service. The requirement is classified as social research services (CPV 79315000) and will be delivered for York St John University in York. The platform should support the university’s developing approach to staff feedback, decision-making and action planning.

The procurement has reached tender: York St John University invited offers through a below-threshold open competition. The enquiry deadline was 12 October 2026 at 12:00 and the tender submission deadline is 19 October 2026 at 12:00. The contract is scheduled to run from 1 February 2027 to 31 January 2030. The estimated gross value is £70,000 including VAT, for one lot. Electronic submission is allowed. Evaluation is based on 75% quality and 25% price: proposal and evidence of capability carries 35%, pricing and value for money 25%, customer support 10%, innovation 10%, management information and reporting 10%, social and environmental impact 5%, and account management and aligned key people 5%.

This opportunity suits suppliers of employee engagement, staff survey, social research or employee experience technology, including small and medium-sized enterprises. Strong candidates will be able to provide a mature, insight-led platform and managed service for a higher education environment, combining reliable survey design with benchmarking, flexible pulse surveys and demographic, team and organisation-level analysis. They should demonstrate accessible reporting that turns findings into practical action for managers, alongside longitudinal tracking and clear management information. The requirement also favours suppliers able to provide responsive customer support, effective account management and appropriately aligned personnel, while bringing forward credible innovation and new solutions. Evidence of capability, service quality, innovation, reporting, social and environmental impact, and value for money will all influence the award decision.

How relevant is this notice?

Notice Information

Notice Title

Staff Survey and Employee Experience Platform

Notice Description

York St John University (YSJ) will be procuring a new staff survey and employee experience platform to support the delivery of its People and Culture Plan and its ambition to be The University for Social Impact. Building on the foundations already established, YSJ will seek a more mature, insight-driven approach to understanding, measuring and enhancing the experiences and working lives of its staff. For more information about this opportunity, please visit the eSourcing portal at: https://neupc.delta-esourcing.com/tenders/UK-UK-York:-Social-research-services./24QYSP76PA To respond to this opportunity, please click here: https://neupc.delta-esourcing.com/respond/24QYSP76PA

Planning Information

Staff Survey and Employee Experience Platform The university’s People and Culture Plan outlines the workforce vision and goals to enable us to become The University for Social Impact. We believe that people give their best when they know they belong, are empowered, valued and supported to thrive. This belief underpins our plan. The overarching aim of the plan is to inspire success by improving the working lives of our YSJ community. A specific workstream will focus on embracing staff feedback and using it to inform decision making. Employee engagement has been tracked over the last four years through an annual staff survey with local and cross-cutting action planning in place. Results from 2025 show an organisational response rate of 77%; an engagement index of 6.8/10 and Employee Net Promotor score of +2 (up 14 on the previous year). To date, access to the provider platform has been restricted to the HR team and the overarching approach has been quite traditional whilst the People and Culture Plan has been developed and trust in the process/ approach has been built. Over coming years, we anticipate developing our culture so that leaders and managers could be empowered to engage directly with the platform and for potential additional features to be used. Potential providers are invited to advise on the latest market developments that could be appropriate and congruent with the Higher Education (HE) sector and specific York St John context, so that the full Invitation to Tender (ITT) can be drafted with the latest innovations in mind. While our thinking continues to develop, we expect the future solution to offer a blend of well researched survey content, accessible, longitudinal reporting tools and a collaborative managed service model. In broad terms, we anticipate needing a platform that can: - Deliver benchmarked surveys aligned to recognised engagement models - Support meaningful analysis at organisational, team and demographic levels - Provide managers with clear, actionable insights - Enable longitudinal tracking of engagement over time - Offer pulse survey capability and flexible question design - Situate our results within HE specific and cross sector benchmarks This pre-market engagement exercise is designed to help us test these assumptions, understand what is now considered standard practice, and identify areas where innovation could add value. The insights gathered will directly inform the development of the full Invitation to Tender, which we expect to publish in the coming months. During this engagement period, we may invite suppliers to share written information, participate in online discussions, or provide demonstrations that help us understand the capabilities of their platforms. Participation is entirely voluntary and will not influence the outcome of any future procurement. Our aim is simply to ensure that the final tender reflects the best of what the market can offer and is aligned with the needs and aspirations of our staff community. Suppliers who wish to take part are invited to register their interest via the questionnaire below. Further information about timelines and engagement activities will be provided to those who register. This notice does not constitute a call for competition. It is an opportunity for York St John University to listen, learn and shape a procurement that will support a thriving, engaged and empowered workforce. Pre-Market Engagement Questionnaire This questionnaire is intended is to help us understand current market capabilities, innovations and delivery models. Responses will inform the development of our eventual Invitation to Tender (ITT). This is not a selection or evaluation exercise. https://forms.cloud.microsoft/e/3F7enpRn3N

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0680ae
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080518-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
£70,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Aug 20262 days ago
Submission Deadline
19 Oct 20262 months to go
Future Notice Date
1 Jul 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
York St John University
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO31 7EX
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
TLE21 York
Local Authority
York
Electoral Ward
Guildhall
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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