UK_1184- UX Research and Digital Design services

BRITISH COUNCIL(THE)

This public procurement record has 2 releases in its history.

TenderUpdate

30 Apr 2026 at 10:17

Tender

17 Apr 2026 at 12:57

Summary of the contracting process

The British Council, based in London, is inviting tenders for its project titled "UK_1184- UX Research and Digital Design services" in accordance with the UK Public General Act 2023/54. This procurement is an open procedure for services above the threshold, focusing on UX research, information architecture, and digital design enhancements. The procurement process is currently at the tender update stage, with a tender closing date set for 14 May 2026. The contract's anticipated start date is 8 June 2026, with potential renewal extending until 2030. The industry categories involved include computer hardware acceptance testing consultancy services, custom software development, and software-related services. Interested suppliers must submit their tenders electronically via the designated portal, with inquiries closing on 29 April 2026.

This tender represents a significant opportunity for businesses specialising in digital design and UX research services to collaborate with a reputable public authority. The contract, valued at £800,000, provides ample scope not only for financial growth but also for bolstering one’s industry credentials by supporting the British Council's mission to enhance user experience across its digital platforms. The opportunity is particularly suited to SMEs and VCSEs with a strong portfolio in systems analysis, programming services, and a track record of delivering sustainable design solutions. Successful bidders will benefit from a long-term partnership, with the potential for three additional annual renewals, promoting sustainable business growth and continuity.

How relevant is this notice?

Notice Title

UK_1184- UX Research and Digital Design services

Notice Description

The British Council is seeking to appoint a single supplier to provide UX research, information architecture, and digital design services. The appointed supplier will deliver specialist UX and design services to support a rolling programme of enhancements, including UX audits, user research, usability testing, information architecture improvements, wireframing, prototyping, accessible and responsive UI design, design system development, and developer handover documentation. The website is built using Craft CMS and all design outputs must be compatible with the existing CMS architecture, supporting modular, scalable, and reusable components. Work will be commissioned on a project or call-off basis in line with agreed governance and business priorities. The objectives of this engagement are to improve user experience and clarity across key journeys, strengthen accessibility compliance (including WCAG 2.2 AA), increase engagement and conversion performance, ensure sustainable and future-proof design solutions, and enable effective collaboration across internal teams and external partners.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06855a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039751-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72140000 - Computer hardware acceptance testing consultancy services

72150000 - Computer audit consultancy and hardware consultancy services

72230000 - Custom software development services

72240000 - Systems analysis and programming services

72260000 - Software-related services

Notice Value(s)

Tender Value
£800,000 £500K-£1M
Lots Value
£800,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20261 months ago
Submission Deadline
14 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Jun 2026 - 7 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL(THE)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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