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Website Service and Maintenance

Scottish Natural Heritage

This public procurement record has 2 releases in its history.

Award

09 Sep 2026 at 11:14

Award Notice
Tender

21 Apr 2026 at 09:21

Tender Notice
Summary of the contracting process

NatureScot, legally Scottish Natural Heritage, sought an external provider for website service and maintenance. The requirement covered a secure, governed and future-ready digital service for its Drupal-based website, hosted on Acquia Cloud Professional. The work included supporting multiple development and deployment stages, Drupal 10, a multi-domain architecture and separate budget responsibilities. The platform has complex content structures, audience segmentation, bespoke layouts, media management, workflows, content retention, language translation and integrated tools including Cloudflare, Acquia Web Governance, GitHub, Google Analytics and Tag Manager, New Relic and third-party penetration testing. This was a website design, operation and hosting service for delivery in Scotland. Scotland Excel acted for NatureScot during the procurement but was not to be a contracting party.

The procurement was cancelled and discontinued before a contract award; the selected outcome was unsuccessful. It used an open procedure under the open procurement method, with electronic submission in English and no variants. The tender deadline and bid opening were 21 May 2026 at 12:00. The award period began at that time, and bids were to remain valid until 21 September 2026. The proposed contract duration was 1,440 days, with no renewal or additional options. Evaluation was weighted 70% quality and 30% price. Electronic ordering and payment were planned, with electronic invoicing allowed. A further procurement exercise could be undertaken before the contract expired.

This requirement indicates demand for a specialist digital service partner able to run and improve a complex public-sector Drupal estate rather than a simple brochure website. Credible suppliers would need demonstrable Drupal 10 capability, experience of Acquia Cloud Professional and multi-stage development and deployment, and strong security and governance practices. Relevant capability includes managing multi-domain platforms, structured content, audience segmentation, bespoke layouts, media libraries, workflows, retention rules and multilingual content. Suppliers would also need to work across Cloudflare, Acquia Web Governance, GitHub, Google analytics and tagging tools, New Relic and penetration-testing providers. The quality-led evaluation suggests that delivery assurance, technical depth and service governance would be central when NatureScot next procures this requirement.

How relevant is this notice?

Notice Information

Notice Title

Website Service and Maintenance

Notice Description

NatureScot is looking to tender a contract with an external service provider for the provision of Website Service and Maintenance.

Lot Information

Lot 1

The Website Service & Maintenance Contract requires a supplier capable of delivering a secure, well-governed, and future-ready digital service for NatureScot's Drupal-based website. The contractor must support an existing website hosted on the Acquia Cloud Professional environment, comprising multiple development and deployment stages, a Drupal 10 content management system, and a multi-domain architecture with separate budget management responsibilities. The platform features complex content structures, audience segmentation, bespoke layouts, media management, workflows, content retention management, language translation and integrated tools such as Cloudflare, Acquia Web Governance, GitHub, Google Tools suite (Analytics, Tag manager etc.), New Relic, and third-party penetration testing services. Additional information: Scotland Excel (SXL) will be acting on behalf of NatureScot in the execution of this procurement exercise but will not be party to the contract or the management of the contract throughout its lifetime.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0686e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085296-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72413000 - World wide web (www) site design services

72415000 - World wide web (www) site operation host services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Sep 20261 months ago
Submission Deadline
21 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
A further procurement exercise may be undertaken prior to expiry of this Contract.

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Unsuccessful
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Natural Heritage
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
INVERNESS
Postcode
IV3 8NW
Postcode Area
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM Scotland
Local Authority
Highland
Electoral Ward
Inverness West
Westminster Constituency
Inverness, Skye and West Ross-shire

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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