Tender

Emergency Support Worker Staff

WREXHAM COUNTY BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

24 Apr 2026 at 13:26

UK4 - Tender Notice
Summary of the contracting process

Wrexham County Borough Council seeks qualified agencies for its "Emergency Support Worker Staff" tender to bolster its Adult Social Care and Children and Family Services. This is an open procurement process aimed at ensuring continuity in frontline services during emergencies such as unexpected absences or critical incidents. The Council anticipates appointing up to three providers through a framework, requiring rapid deployment capabilities with less than 24 hours' notice if needed. The procurement falls under the social work and related services category across the UK region code UKL23, with key dates including an enquiry period ending on 13 May 2026, a tender period concluding on 22 May 2026, and an award period by 19 June 2026. The contract spans from 1 July 2026 to 30 June 2028, with renewal options extending until 2030. The procurement budget is set at £745,853.89 net, within a gross value of £895,024.66 GBP.

This tender opens up significant business opportunities for agencies experienced in social work and service delivery within emergency contexts. Agencies adept at providing qualified emergency staff at short notice will find this competitive arena suited for growth, as the council is committed to forming a framework agreement with entities that can meet statutory requirements efficiently. Opportunities exist for SMEs and third-sector organisations with substantial community engagement and staffing capabilities. The procurement method is open, offering equal competition, and is particularly suitable for businesses with agility in staffing and response coordination. Successful bidders will play a crucial role in supporting essential social care services, thereby enhancing their profiles in public sector collaborations.

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Notice Information

Notice Title

Emergency Support Worker Staff

Notice Description

UK4 - Tender Notice Wrexham County Borough Council (WCBC) has statutory responsibilities to safeguard, support and promote the wellbeing of adults, children, young people and families, in line with relevant legislation and guidance. This includes ensuring the continuity and resilience of frontline services in situations where urgent staffing support is required. WCBC is inviting tenders from suitably experienced, qualified and regulated agencies for the provision of emergency staff support to assist both Adult Social Care and Children and Family Services at short notice. This support may be required to respond to unexpected service pressures, unplanned absences, increased demand, or critical incidents. The framework will enable the Council to rapidly access appropriately skilled and competent staff to meet essential service delivery needs. In emergency situations, requests for staff support may be required at less than 24 hours' notice, including outside of standard working hours. The Council anticipates appointing a maximum of three providers to the framework. Appointed providers must demonstrate their ability to supply suitably trained, vetted and experienced staff within agreed timescales, and in full compliance with safeguarding duties, regulatory standards, employment legislation, and relevant professional requirements for working with adults and/or children. 2. The Service to be provided The framework will cover the provision of emergency social care and support staff to assist Adult Social Care and Children's Services within Wrexham County Borough Council. On occasion, staff may also be required to work outside of the county where this supports statutory duties or continuity of care. Staff supplied under this framework may be required to work across a range of service areas, including but not limited to: * Emergency Duty Team (EDT) Provision of urgent, out-of-hours cover for adults and children during evenings, weekends and bank holidays, including responding to safeguarding concerns, crisis situations and statutory duties. * Children and Young People's Services (CYP) Daytime and emergency social care support, including child protection activity, care and support planning, family intervention, and rapid deployment of staff to maintain safe care arrangements during periods of increased demand or unplanned absence. * Adult Social Care Services Emergency and short-notice support across adult services, including safeguarding, hospital discharge support, crisis intervention, and continuity of care for adults with care and support needs. * Residential and Supported Living Settings Emergency staffing provision within children's residential homes and adult residential or supported living settings operating on a 24/7 basis, where immediate cover is required to maintain safe staffing levels or respond to unplanned situations. * Family and Community Support Services Practical and emotional support delivered in the home or community to stabilise families, support carers, prevent escalation of needs, and assist adults, children and young people with additional or complex needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ac9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037632-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£745,853 £500K-£1M
Lots Value
£745,853 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 20261 weeks ago
Submission Deadline
21 May 20263 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2028 2-3 years
Recurrence
2030-10-14

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WREXHAM COUNTY BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WREXHAM
Postcode
LL11 1AR
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLL23 Flintshire and Wrexham
Local Authority
Wrexham
Electoral Ward
Grosvenor
Westminster Constituency
Wrexham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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