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Emergency Support Worker Staff

Wrexham County Borough Council

This public procurement record has 2 releases in its history.

Award

04 Aug 2026 at 12:02

UK6 - Contract Award Notice
Tender

24 Apr 2026 at 14:26

UK4 - Tender Notice
Summary of the contracting process

Wrexham County Borough Council procured emergency social care and support staffing for Adult Social Care and Children and Family Services. The requirement covers urgent, out-of-hours Emergency Duty Team cover; children’s social care, child protection and family intervention; adult safeguarding, hospital discharge and crisis support; staffing for residential and supported living settings; and practical or emotional support in homes and communities. Staff may be deployed at very short notice, including outside normal working hours, to address unexpected demand, absence or critical incidents. Services are delivered across Wrexham County Borough, with occasional work elsewhere where needed for statutory duties or continuity of care. The procurement is for social work and related services (CPV 85300000).

The procurement is complete and was awarded through an open procedure. One lot was evaluated on quality at 70% and commercial terms at 30%. It established a closed framework without reopening competition, with up to three providers. Thirteen bids were received, including ten from SMEs. The award was dated 3 August 2026 and selected BLACK AND GOLD SERVICES LTD, AESN LIMITED and BLUESTONES MEDICAL RECRUITMENT LIMITED. The award value is £3,200,000 excluding VAT (£3,840,000 including VAT). The awarded contract runs from 1 September 2026 to 31 August 2028, with renewal options in annual increments for up to two further years, giving a maximum end date of 31 August 2030. The original estimated lot value was £745,853.89 excluding VAT (£895,024.66 including VAT).

This procurement demonstrates established demand from Wrexham County Borough Council for agencies able to provide social care and support workers rapidly across both adult and children’s services. Credible future competitors would need access to suitably trained, vetted and experienced staff, with the capacity to respond to emergency requests, potentially in less than 24 hours and outside standard working hours. Relevant capability includes safeguarding, child protection, care and support planning, family intervention, hospital discharge, crisis intervention, Emergency Duty Team work, and staffing for 24/7 residential or supported living settings. Suppliers should be able to evidence compliance with safeguarding responsibilities, regulatory standards, employment law and professional requirements for work with adults and children. The requirement is suitable for SMEs and VCSEs, and the evaluation placed greater emphasis on service quality than commercial terms.

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Notice Information

Notice Title

Emergency Support Worker Staff

Notice Description

UK6 - Contract Award Notice - Wrexham County Borough Council (WCBC) has statutory responsibilities to safeguard, support and promote the wellbeing of adults, children, young people and families, in line with relevant legislation and guidance. This includes ensuring the continuity and resilience of frontline services in situations where urgent staffing support is required. WCBC invited tenders from suitably experienced, qualified and regulated agencies for the provision of emergency staff support to assist both Adult Social Care and Children and Family Services at short notice. This support may be required to respond to unexpected service pressures, unplanned absences, increased demand, or critical incidents. The framework will enable the Council to rapidly access appropriately skilled and competent staff to meet essential service delivery needs. In emergency situations, requests for staff support may be required at less than 24 hours' notice, including outside of standard working hours. Appointed providers must demonstrate their ability to supply suitably trained, vetted and experienced staff within agreed timescales, and in full compliance with safeguarding duties, regulatory standards, employment legislation, and relevant professional requirements for working with adults and/or children. The framework will cover the provision of emergency social care and support staff to assist Adult Social Care and Children's Services within Wrexham County Borough Council. On occasion, staff may also be required to work outside of the county where this supports statutory duties or continuity of care. Staff supplied under this framework may be required to work across a range of service areas, including but not limited to: Emergency Duty Team (EDT) Provision of urgent, out-of-hours cover for adults and children during evenings, weekends and bank holidays, including responding to safeguarding concerns, crisis situations and statutory duties. -Children and Young People's Services (CYP) Daytime and emergency social care support, including child protection activity, care and support planning, family intervention, and rapid deployment of staff to maintain safe care arrangements during periods of increased demand or unplanned absence. Adult Social Care Services Emergency and short notice support across adult services, including safeguarding, hospital discharge support, crisis intervention, and continuity of care for adults with care and support needs. Residential and Supported Living Settings Emergency staffing provision within children's residential homes and adult residential or supported living settings operating on a 24/7 basis, where immediate cover is required to maintain safe staffing levels or respond to unplanned situations. Family and Community Support Services Practical and emotional support delivered in the home or community to stabilise families, support carers, prevent escalation of needs, and assist adults, children and young people with additional or complex needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ac9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073635-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£745,853 £500K-£1M
Lots Value
£745,853 £500K-£1M
Awards Value
£3,200,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20263 weeks ago
Submission Deadline
22 May 2026Expired
Future Notice Date
Not specified
Award Date
3 Aug 20263 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2028 2-3 years
Recurrence
2030-10-14

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wrexham County Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WREXHAM
Postcode
LL11 1AR
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLL23 Flintshire and Wrexham
Local Authority
Wrexham
Electoral Ward
Grosvenor
Westminster Constituency
Wrexham

Supplier Information

Number of Suppliers
3
Supplier Names

AESN LIMITED

BLACK AND GOLD SERVICES LTD

BLUESTONES MEDICAL RECRUITMENT LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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