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Emergency Support Worker Staff

Wrexham County Borough Council

This public procurement record has 3 releases in its history.

Award

15 Sep 2026 at 11:55

UK7 - Contract Details Notice
Award

04 Aug 2026 at 12:02

UK6 - Contract Award Notice
Tender

24 Apr 2026 at 14:26

UK4 - Tender Notice
Summary of the contracting process

Wrexham County Borough Council procured emergency social care and support staffing for Adult Social Care and Children and Family Services. The requirement covers urgent, short-notice cover for Emergency Duty Teams, children’s and young people’s services, adult social care, residential and supported living settings, and family and community support. Staff may support safeguarding, child protection, care and support planning, family intervention, hospital discharge, crisis intervention, continuity of care and safe staffing. Services are delivered across Wrexham County Borough, with occasional work outside the county where needed for statutory duties or continuity of care. The requirement is classified as social work and related services. It is intended to provide trained, vetted and experienced personnel for unexpected pressures, unplanned absences, increased demand and critical incidents, including out-of-hours situations.

The procurement is complete and awarded through an open procedure for a closed, ranked framework with up to three participants. Thirteen bids were received, including ten from SMEs. The tender estimated value was £745,853.89 excluding VAT (£895,024.66 including VAT). The sole lot was assessed on quality at 70% and commercial factors at 30%; it was suitable for SMEs and voluntary, community and social enterprises. The award was made on 3 August 2026, with the standstill ending on 13 August 2026, and contracts were signed on 14 August 2026. BLACK AND GOLD SERVICES LTD, AESN LIMITED and BLUESTONES MEDICAL RECRUITMENT LIMITED were appointed. Each associated active contract is valued at £3,200,000 excluding VAT (£3,840,000 including VAT), running from 1 September 2026 to 31 August 2028, with renewal options in yearly increments up to 31 August 2030.

This award demonstrates established demand from Wrexham Council for agencies able to mobilise qualified social care and support staff at very short notice, including outside normal working hours. A credible future supplier would need reliable recruitment and deployment capacity across adult and children’s services, with enough resilience to cover urgent absences, increased demand and critical incidents. Relevant capability includes supplying staff experienced in safeguarding, child protection, crisis intervention, hospital discharge, family support, residential care and supported living. Providers would need robust vetting, training, qualification checks and workforce governance, alongside compliance with safeguarding duties, regulatory standards, employment law and professional requirements for work with adults and children. The three appointed SMEs show that specialist staffing agencies of this scale can compete for the requirement, including suppliers able to support both service areas.

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Notice Information

Notice Title

Emergency Support Worker Staff

Notice Description

UK7 - Contract Details Notice - Wrexham County Borough Council (WCBC) has statutory responsibilities to safeguard, support and promote the wellbeing of adults, children, young people and families, in line with relevant legislation and guidance. This includes ensuring the continuity and resilience of frontline services in situations where urgent staffing support is required. WCBC invited tenders from suitably experienced, qualified and regulated agencies for the provision of emergency staff support to assist both Adult Social Care and Children and Family Services at short notice. This support may be required to respond to unexpected service pressures, unplanned absences, increased demand, or critical incidents. The framework will enable the Council to rapidly access appropriately skilled and competent staff to meet essential service delivery needs. In emergency situations, requests for staff support may be required at less than 24 hours' notice, including outside of standard working hours. Appointed providers must demonstrate their ability to supply suitably trained, vetted and experienced staff within agreed timescales, and in full compliance with safeguarding duties, regulatory standards, employment legislation, and relevant professional requirements for working with adults and/or children. The framework will cover the provision of emergency social care and support staff to assist Adult Social Care and Children's Services within Wrexham County Borough Council. On occasion, staff may also be required to work outside of the county where this supports statutory duties or continuity of care. Staff supplied under this framework may be required to work across a range of service areas, including but not limited to: Emergency Duty Team (EDT) Provision of urgent, out-of-hours cover for adults and children during evenings, weekends and bank holidays, including responding to safeguarding concerns, crisis situations and statutory duties. -Children and Young People's Services (CYP) Daytime and emergency social care support, including child protection activity, care and support planning, family intervention, and rapid deployment of staff to maintain safe care arrangements during periods of increased demand or unplanned absence.Adult Social Care Services Emergency and short notice support across adult services, including safeguarding, hospital discharge support, crisis intervention, and continuity of care for adults with care and support needs.Residential and Supported Living Settings Emergency staffing provision within children's residential homes and adult residential or supported living settings operating on a 24/7 basis, where immediate cover is required to maintain safe staffing levels or respond to unplanned situations.Family and Community Support Services Practical and emotional support delivered in the home or community to stabilise families, support carers, prevent escalation of needs, and assist adults, children and young people with additional or complex needs.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ac9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087239-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85300000 - Social work and related services

Notice Value(s)

Tender Value
£745,853 £500K-£1M
Lots Value
£745,853 £500K-£1M
Awards Value
£3,200,000 £1M-£10M
Contracts Value
£3,200,000 £1M-£10M

Notice Dates

Publication Date
15 Sep 20261 months ago
Submission Deadline
22 May 2026Expired
Future Notice Date
Not specified
Award Date
3 Aug 20262 months ago
Contract Period
1 Sep 2026 - 31 Aug 2028 2-3 years
Recurrence
2030-10-14

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wrexham County Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WREXHAM
Postcode
LL11 1AR
Postcode Area
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL34 Flintshire and Wrexham
Delivery Location
TLL23 Flintshire and Wrexham
Local Authority
Wrexham
Electoral Ward
Grosvenor
Westminster Constituency
Wrexham

Supplier Information

Number of Suppliers
3
Supplier Names

BLACK AND GOLD SERVICES LTD

AESN Limited

BLUESTONES MEDICAL RECRUITMENT LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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