Planning

RFI for Provision of IT Service Management

INTELLECTUAL PROPERTY OFFICE

This public procurement record has 1 release in its history.

Planning

27 Apr 2026 at 13:29

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Intellectual Property Office (IPO) is currently in the planning phase of a tender process for the provision of IT Service Management. Located in Newport, the IPO is seeking to enhance its IT incident and service request management through a new tool. Interested parties are encouraged to participate in the Request for Information stage, with a scheduled deadline of 15th May 2026. This tender is categorised under software-related and helpdesk support services, and it is part of a central government procurement initiative. The estimated contract value ranges from £500,000 to £600,000 GBP and will cover services from June 2027 to June 2030.

This procurement opportunity offers substantial growth potential for businesses specialising in software services and IT support solutions. The IPO is particularly looking for providers who can offer robust self-service portals and efficient service management tools. Small and medium-sized enterprises (SMEs) with relevant expertise will find this tender well-suited to their capabilities, given the emphasis on software-related and helpdesk services. Engaging in this tender process could provide lasting business relationships and significant exposure within the public sector, especially for companies aiming to expand their footprint in government contracts.

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Notice Information

Notice Title

RFI for Provision of IT Service Management

Notice Description

IT service management tool, used as the main self-service portal for logging and managing IT incidents, service requests and change requests.

Planning Information

Request for Information

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068bc1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038092-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

72260000 - Software-related services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20266 days ago
Submission Deadline
Not specified
Future Notice Date
15 May 20262 weeks to go
Award Date
Not specified
Contract Period
5 Jun 2027 - 5 Jun 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
INTELLECTUAL PROPERTY OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8QQ
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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