Award

Employee Engagement Suite

WEST MIDLANDS COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

27 Apr 2026 at 13:56

Summary of the contracting process

The West Midlands Combined Authority (WMCA) completed a contracting process for the "Employee Engagement Suite," classified under miscellaneous software package and computer systems within the goods category. The procurement method was limited, with no prior publication of a call for competition, conducted under the G-Cloud 14 framework. This contract, signed on 31st March 2026, is valued at £369,504 and covers support and maintenance of the Employee Engagement Suite, allowing WMCA and its partners to engage in Enterprise Service Management. Based in the United Kingdom's West Midlands region, this Call-Off Contract extends over 36 months, with an option for a 12-month extension.

Designed to enhance operational efficiency of the West Midlands Combined Authority, this procurement presents substantial business opportunities, particularly for enterprises involved in software solutions and IT services. The successful supplier for this contract is Freshworks Inc, a large-scale company with significant expertise in software development and service provision. Businesses in the technology sector, particularly those specialising in enterprise management systems, are well-positioned to compete in similar tenders, as demand for software-based employee engagement solutions continues to grow in regional authorities. The focus on collaboration and integration across departments emphasises the potential for innovation and adaptation, paving the way for growth in service offerings and client relationships.

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Notice Title

Employee Engagement Suite

Notice Description

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management

Lot Information

Lot 1

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management. This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.

Options: This Call-Off Contract can be extended by the Buyer for one period of up to 12 months

Procurement Information

Call of from G-Cloud 14 framework

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068bca
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038116-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48900000 - Miscellaneous software package and computer systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£369,504 £100K-£500K

Notice Dates

Publication Date
27 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)

Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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