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Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex

East Sussex County Council

This public procurement record has 3 releases in its history.

Tender

03 Jun 2026 at 12:01

UK4 - Tender Notice
Planning

20 May 2026 at 09:39

UK1 - Pipeline Notice
Planning

29 Apr 2026 at 12:09

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process, initiated by East Sussex County Council, is seeking a Strategic Partner to deliver a “Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex.” This contract operates within the “Health and social work services” industry category and is focused on providing improved welfare benefits advice across the region. The tender is currently in the active stage with the procurement method being an open procedure. The deadline for submission is set for 10th July 2026, with the contract period expected to begin on 1st April 2027 and run through to 31st March 2030, with a potential extension of up to 36 months. The procurement covers the UKJ22 region and is subject to the provisions of the GPA.

This tender represents a significant opportunity for businesses within the welfare advice and social services sectors, particularly those familiar with the dynamics and needs of the East Sussex area. Companies specialising in welfare benefits advice, and accredited with quality assurance standards such as the Advice Quality Standard (AQS) or the Specialist Quality Mark (SQM), will be particularly well-suited. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are encouraged to participate due to their suitability criteria. The project promotes collaboration and offers opportunities for enterprises to partner with the Council in creating long-term benefits for local communities, thereby enhancing business growth and market presence within the public sector.

How relevant is this notice?

Notice Information

Notice Title

Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex

Notice Description

East Sussex County Council (The Council) requires a Strategic Partner to provide a Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex. The Commissioning Group is seeking to commission a Strategic Partner with a working knowledge of East Sussex to co-design service models and delivery outcomes. We want to collaborate on approaches that respond to local needs and support long term system benefits, including improved outcomes for people and communities. This service fits within the Specialist Advice and Casework element of the typology of advice services identified by Collaborate.

Lot Information

Lot 1

Renewal: A extension period of up to 36 months will be included within the contract terms.

Planning Information

Welfare Benefits contract: Virtual Market Engagement Event Wednesday 13 May 2026, 14:00 - 15:00 Register your place via email: allyson.king@eastsussex.gov.uk Please include organisation and names and email addresses of those due to attend. Please let us know if you wish to attend by 5pm 11 May 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068dd7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/052275-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£2,567,462 £1M-£10M
Lots Value
£2,567,462 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jun 20262 months ago
Submission Deadline
10 Jul 2026Expired
Future Notice Date
3 Jun 2026Expired
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
2026-10-05

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
East Sussex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEWES
Postcode
BN7 1UE
Postcode Area
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ22 East Sussex CC
Local Authority
Lewes
Electoral Ward
Lewes Priory
Westminster Constituency
Lewes

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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