Planning

Customer Services CRM

CHESHIRE WEST AND CHESTER COUNCIL

This public procurement record has 1 release in its history.

Planning

30 Apr 2026 at 09:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Cheshire West and Chester Council is initiating the planning stage of a public procurement process for a "Customer Services CRM" project, which is currently in the stage of soft market testing under the industry category of software packages and information systems. The process involves preliminary market engagement, with a due date for submission set for 13th May 2026. The procurement process is being conducted in the United Kingdom within the UKD63 region, with the objective to assess the market ahead of a potential tender. Notably, the contract period is scheduled from 1st May 2026 to 13th May 2026.

This procurement presents an opportunity for businesses in the software and information systems sector, particularly those specialising in customer relationship management solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) could be well-suited to compete, given the suitability criteria for these types of organisations. The engagement phase indicates a readiness to receive insights from potential suppliers, which can be an advantageous position for businesses looking to influence the final procurement specification and increase their chances of participating in future stages of this procurement.

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Notice Information

Notice Title

Customer Services CRM

Notice Description

Customer Services CRM - Soft Market Testing. Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

Planning Information

Please find the advert details and attached document published on The Chest: www.the-chest.org.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ee1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039679-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20263 days ago
Submission Deadline
Not specified
Future Notice Date
13 May 20262 weeks to go
Award Date
Not specified
Contract Period
30 Apr 2026 - 13 May 2026 30 days
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHESHIRE WEST AND CHESTER COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ELLESMERE PORT
Postcode
CH65 0BA
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
TLD63 Cheshire West and Chester
Local Authority
Cheshire West and Chester
Electoral Ward
Central & Grange
Westminster Constituency
Ellesmere Port and Bromborough

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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