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MOPAC: London Victim and Witness Service: Universal Adult Support Service

The Mayor's Office for Policing And Crime

This public procurement record has 2 releases in its history.

TenderUpdate

20 May 2026 at 11:36

Tender Notice
Award

30 Apr 2026 at 12:59

Award Notice
Summary of the contracting process

The Mayor's Office for Policing and Crime in London is overseeing a procurement process for the "MOPAC: London Victim and Witness Service: Universal Adult Support Service". The tender falls under the Health and social work services category. The process, currently in the award stage as of 30th April 2026, seeks to establish a comprehensive support service for adult victims in London. This includes the management of police referrals, provision of support, and coordination with various agencies to enhance service quality. The procurement method undertaken was a Competitive Procedure with Negotiation under the Light Touch Regime, specific to the UK's regulations. The initial term of the contract is set from 1st April 2024 to 31st March 2028, at a value of £15,400,000, with possibilities for two annual extensions, pending MOPAC’s discretion, increasing the potential total to £41,860,000.

This tender offers significant opportunities for businesses in the health and social services sector, particularly those specialising in victim support, counselling, and social work. Large organisations like Victim Support, which has already been involved in the contract, can leverage their expertise in managing comprehensive victim support services and collaborative partnerships. Companies that are equipped to deliver advanced digital solutions for managing online presence and systems integration may also find growth opportunities here, given the emphasis on enhancing the online ecosystem of victim support services. The contract's scale and scope allow for significant potential growth and service expansion for involved businesses, fostering potential partnerships across London's support service network.

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Notice Information

Notice Title

MOPAC: London Victim and Witness Service: Universal Adult Support Service

Notice Description

Central Referral Mechanism and Support Service for Adult Victims, establishing a core element of its new London-wide Ecosystem of victim support services. The provider will be responsible for: Managing police referrals to ensure victims are swiftly directed to the appropriate specialist services; Assessing the needs of adult victims of crime; Delivering a range of practical and emotional support; Working collaboratively with partners across the Ecosystem to enhance service quality and outcomes; Maintaining the LVWS website and service directory; Providing pre-trial information and support to all court witnesses, including defence witnesses; Coordinating with relevant agencies to respond effectively to major crime incidents; Adapting services in line with changing demand and developments within the criminal justice system.

Lot Information

Lot 1

A Competitive Procedure with Negotiation under the Light Touch Regime, pursuant to the PCR 2015 was undertaken. Due to issues with FTS we have been unable to link the Contract Notice to this Award Notice which has restricted publication under an Competitive Procedure, please see link to previous notice here; https://www.find-tender.service.gov.uk/Notice/031392-2023?origin=SearchResults&p=1

Options: This contract has an initial term of 4 years, commencing on 01/04/2024 - 31/03/2028 at a value of PS15,400,000 with two options to extend for one year each at a value of PS4,400,000 per annum, exercised at the discretion of MOPAC. There is an additional PS17,660,000 available to provide additional services which may arise over the contract life, should funding become available. Total available budget for this contract is PS41,860,000.

Procurement Information

A Competitive Procedure with Negotiation under the Light Touch Regime, pursuant to the PCR 2015 was undertaken. Due to issues with FTS we have been unable to link the Contract Notice to this Award Notice which has restricted publication under an Competitive Procedure, please see link to previous notice here; https://www.find-tender.service.gov.uk/Notice/031392-2023?origin=SearchResults&p=1

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068f39
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046254-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£16,860,156 £10M-£100M

Notice Dates

Publication Date
20 May 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Mayor's Office for Policing And Crime
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 0LL
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

Victim Support

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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