Planning

DWP AI Transcription

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 1 release in its history.

Planning

01 May 2026 at 08:00

Summary of the contracting process

The Department for Work & Pensions (DWP) is currently in the planning stage of a procurement process for "DWP AI Transcription" services, classified under the information technology services category. This initiative aims to explore market capabilities in providing speech-to-text transcription and multilingual support to enhance the department's citizen and colleague interactions. The procurement process is being conducted under the legal framework of CELEX 32014L0024 and is set to cover services within the United Kingdom, specifically targeting the UKI region. As it stands, this is a Request for Information (RFI) and does not yet guarantee any formal procurement activities. The process commences as of 1st May 2026, with the intention to engage with potential service providers who can deliver efficient and accurate transcription solutions.

This tender presents a substantial opportunity for businesses specialising in information technology services, particularly those with existing expertise in commercial off-the-shelf (COTS) and API-based transcription solutions. Companies offering innovative transcription products that include summarisation and multilingual capabilities stand to benefit significantly, as they could contribute to improving accessibility and operational efficiency for the DWP. Businesses that can provide adaptable solutions allowing users to edit and annotate transcriptions for diverse operational contexts are ideally suited for this engagement. As the procurement process is still in the planning stages, participating businesses have the chance to influence and contribute to the development of the tender requirements, potentially aligning with the DWP’s strategic goals.

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Notice Title

DWP AI Transcription

Notice Description

The Department for Work & Pensions (DWP) is undertaking market research to understand market capability in speech-to-text transcription (in-person and other channels), optional summarisation, and multilingual support (including translation), to improve the accessibility, consistency and efficiency of our citizen and colleague interactions. <br/><br/>This RFI does not commit the DWP to undertaking any formal procurement activity. This notice has also been published on Contracts Finder.<br/><br/>For further information and details on how to respond to this RFI, please refer to the attachment found on the documents section of the Atamis e-Procurement portal:<br/><br/>https://dwp2.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a1MdO000003ZoY5UAK&searchStr=&sortStr=Recently+Published&page=1&filters=&County=

Lot Information

Lot 1

We are exploring commercially available solutions (both COTS and API based) that can generate accurate transcriptions and provide different summary outputs for different operational contexts. We also want users to be able to review and edit the transcript and generated summary to produce an agreed record, including the ability to add annotations, and to share/export outputs using approved channels.

Due to the early stage of this engagement, there are certain aspects of any associated procurement activities that are yet to be determined. As such, please ignore the Contract Notice Publication Date in this notice.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068fe1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040253-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Apr 2026Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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