D3 Tenders | Scheduling and Metering Software

Notice Information

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Notice Title

Scheduling and Metering Software

Notice Description

United Utilities (UU) is undertaking a review of its billing platform and future scope requirements. The purpose of this PME is to understand the capability and capacity of the scheduling and metering tools in the market in order to inform any future billing platform procurement strategy. Interested parties will be required to complete an NDA and attend a supplier session. The objectives and requirements of scheduling and metering are outlined as below. Objectives 1) Consolidate field operations into a single platform Reduce fragmented tools and manual processes with one system managing all FMO, proactive and reactive jobs, from booking through to close. 2) Improve appointment efficiency Reduce failed visits and wasted field resource through better pre-appointment information, skill-matched scheduling and real-time engineer comms. 3) Create end-to-end visibility across the meter lifecycle Give operations, field teams and management a real-time view of jobs status, asset health and SLA performance - with automated workflows to support jeopardy scenarios. 4) Automate/ Improve payment and performance management Reduce manual effort from third-party payment validation and processing by generating accurate, evidence-backed payment information. Current metrics for appointments and installations: 1) Service Appointments, circa 1 million per year 2) Cancelled Appointment circa 170,000 per year 3) New Meter installations circa 215,000 per year 4) Cases Completed circa 500,000 per year Key Requirements M001 Planning & Scheduling The ability to book, manage, and dispatch planned and reactive jobs across multiple appointment types (Eg installations, exchanges, meter reads, audits), with appointment optimisation performed against defined parameters. Including ability for customer to self-serve. M002 Appointment Management The capability to manage the complete appointment life cycle, from scheduling through completion, including proactive in day jeopardy identification and management. Including ability for customer to self-serve. M003 Field Workforce Management The ability to manage engineer availability, skills and real-time job status - including two-way comms with the handheld device in the field for multiple work types (Eg operative reinstatement and supervision). M004 Asset & Meter Lifecycle The ability to track a meter from installation through to decommission, including all activity, reads and changes against the asset record and the ability to manage asset health. M005 Data & Billing Accuracy The ability to ingest, validate and output meter read accuracy to support billing - and water demand initiatives. M006 Third Party Management The ability to manage contracted third parties within a single platform, with enforced data segregation and validated outpayments (E.g. automated reconciliation and exception management). M007 Integrations & Automation The ability to integrate with external systems (e.g. Billing, Street Works, video and photograph capture, handheld devices) and automatically automate scheduling, alerts and workflows based on configurable rules. M008 Customer Management The ability to manage customer cases, including complaints, enquiries, and operational issues, from initiation to resolution. Data Location and Processing Restrictions Interested Supplier should note: the mandatory requirement, that all personal data processed under this Contract is hosted, stored, accessed, and otherwise processed solely within the United Kingdom. No personal data shall be transferred, accessed, or processed outside the UK. The Supplier shall implement and maintain appropriate technical and organisational measures to ensure compliance with this requirement and shall provide evidence of such measures upon request by the Company. Next Steps 1) United Utilities will set up Meet the Supplier sessions. These will be held over 2 weeks, week commencing 11th May 2026 and 18th May 2026. 2) Prior to invitation to a Supplier session, all interested parties will be required to complete an NDA. 3) Upon receipt and acceptance of the NDA, supplier sessions will then be made available. These will be scheduled over a period of 2 weeks commencing 11th May 2026.

Planning Information

Supplier sessions will be held in United Utilities offices in Warrington or via Teams.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-069068
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/040569-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 48 - Software package and information systems
CPV Codes: 48332000 - Scheduling software package

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 1 May 2026Yesterday
Submission Deadline: Not specified
Future Notice Date: 22 May 20263 weeks to go
Award Date: Not specified
Contract Period: 5 May 2026 - 22 May 2026 30 days
Recurrence: Not specified

Notice Status

Tender Status: Planning
Lots Status: Planning
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: UNITED UTILITIES WATER LIMITED
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: GREAT SANKEY
Postcode: WA5 3LP
Post Town: Warrington
Country: England
Major Region (ITL 1): TLD North West (England)
Basic Region (ITL 2): TLD6 Cheshire
Small Region (ITL 3): TLD61 Warrington
Delivery Location: TLD North West (England)
Local Authority: Warrington
Electoral Ward: Great Sankey North and Whittle Hall
Westminster Constituency: Warrington South

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/040569-2026
1st May 2026 - Preliminary market engagement notice on Find a Tender

Notice URLs

https://www.legislation.gov.uk/ukpga/2023/54/contents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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