C20262746 - Online Threat Monitoring Service

{
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    "id": "ocds-h6vhtk-0693f1-2026-05-07T17:43:56+01:00",
    "date": "2026-05-07T17:43:56+01:00",
    "ocid": "ocds-h6vhtk-0693f1",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PQQZ-1663-NWMN",
            "name": "Ofcom",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PQQZ-1663-NWMN"
            },
            "address": {
                "streetAddress": "Riverside House, 2a Southwark Bridge Road",
                "locality": "London",
                "postalCode": "SE1 9HA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "procurementnotice@ofcom.org.uk",
                "telephone": "+442079813000"
            },
            "roles": [
                "buyer"
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            "details": {
                "url": "http://www.ofcom.org.uk",
                "classifications": [
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                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
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        }
    ],
    "buyer": {
        "id": "GB-PPON-PQQZ-1663-NWMN",
        "name": "Ofcom"
    },
    "tender": {
        "id": "C20262746",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "C20262746 - Online Threat Monitoring Service",
        "description": "Ofcom requires a Threat Monitoring Service that provides proactive monitoring of digital environments and online spaces to provide early warning of threats that could impact our people, information, systems, physical estate, and reputation. The service must support preventative risk management, not solely reactive incident handling.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79417000",
                        "description": "Safety consultancy services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79710000",
                        "description": "Security services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 450000,
            "amount": 380000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://ofcom.bravosolution.co.uk Suppliers will be directed to the opportunity on the Ofcom Bravo Solutions procurement portal (Bravo) at https://ofcom.bravosolution.co.uk where they will find the listing on the itt section along with the Invitation to Tender document. Suppliers will need to complete and submit their tender response via the Ofcom Bravo portal before the closing deadline of 12:00 hours on Wednesday 10 JUne 2026",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-06-10T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-06-03T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-07-24T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 450000,
                    "amount": 380000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Service Delivery and Technical Methodology",
                            "description": "Ofcom will assess the extent to which the Tenderer offers a clear, credible and effective approach to delivering a proactive, lawful and risk-based threat monitoring service. This includes how monitoring coverage is determined, how analysis is conducted, and how the approach aligns with Ofcom's prioritisation model to provide timely, relevant and actionable intelligence.",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Incident Handling, Escalation and Crisis Support",
                            "description": "Ofcom does not require permanently staffed continuous monitoring where risk does not justify it; proposed models should focus on prompt escalation availability and proportionate surge response. Ofcom will evaluate the Tenderer's ability to validate, escalate and communicate high severity threats effectively, including responsiveness for Tier 1 issues and the quality of support provided during live incidents or periods of heightened risk. Responses will be assessed on the proportionality and appropriateness of the escalation and surge model, rather than continuous activity or fixed staffing assumptions.",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Experience, Expertise and Resource Quality",
                            "description": "Ofcom will evaluate the skills, experience and suitability of the team proposed to deliver the service, including relevant experience in threat monitoring or online intelligence work and arrangements for ensuring continuity and quality. Assessment will focus on the relevance and appropriateness of expertise and governance arrangements, rather than the size or scale of the team proposed.",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Project Team Service Transition, Onboarding and Integration",
                            "description": "Ofcom will assess the Tenderer's ability to implement the service smoothly and integrate it with Ofcom's existing processes. Ofcom will consider the proposed onboarding approach, the development of initial monitoring parameters, and how the Tenderer intends to establish secure, reliable reporting and communication channels.",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical Solution - Reporting, Governance and Performance Management",
                            "description": "Ofcom will assess the clarity, quality and usefulness of the Tenderer's proposed reporting and governance arrangements. This includes how effectively the Tenderer will communicate threat trends, provide decision ready information, and demonstrate performance through appropriate measures and oversight mechanisms.",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Technical Solution Innovation, Continuous Improvement and Optional Enhancements",
                            "description": "This criterion considers the Tenderer's plans for improving the service over time, including any innovations or enhancements that add value to Ofcom's security objectives. Ofcom will assess whether proposed improvements are realistic, proportionate and capable of delivering meaningful benefit.",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 20,
                                    "weight": "percentageExact"
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                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "As set out in the invitation to tender document"
                        },
                        {
                            "type": "technical",
                            "description": "As set out in the invitation to tender document"
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-08-01T00:00:00+01:00",
                    "endDate": "2028-07-31T23:59:59+01:00",
                    "maxExtentDate": "2029-07-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "At Ofcom's sole discretion the contract period can be extended by 1 period of 12 months to 31 July 2029"
                },
                "hasOptions": true,
                "options": {
                    "description": "There is one option to extend the contract at Ofcom's sole discretion bu up to 12 months"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "042184-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/042184-2026",
                "datePublished": "2026-05-07T17:43:56+01:00",
                "format": "text/html"
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    "language": "en"
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