Award

Tenant Satisfaction Measures Solution

ACCENT HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

08 May 2026 at 11:38

Summary of the contracting process

Accent Housing Limited, operating as a sub-central government public authority, initiated a procurement process titled "Tenant Satisfaction Measures Solution," aimed at collecting, managing, analysing, and reporting regulatory satisfaction indicators in accordance with the Housing Ombudsman and Regulator of Social Housing (RSH) framework. The procurement was conducted using a limited method below the threshold with limited competition. This process has reached the award stage and a contract has been successfully awarded. The procurement is complete, with Acuity Research & Practice Ltd. engaged as the supplier. The tender is categorised within the industry of software packages and information systems, with delivery locations spanning multiple regions across the United Kingdom including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The contract period runs from 1st April 2026 to 31st March 2028, with a possible one-year extension based on performance and mutual agreement, valued at £99,315.19 including all taxes.

For businesses in the software and information systems sector, this contract presents significant growth opportunities, specifically in delivering tenant satisfaction measures aligned with regulatory standards. Businesses that can provide sophisticated data analysis and management solutions, especially those classified as small and medium-sized enterprises (SMEs), would find this procurement particularly relevant. The tender's nature suggests a good fit for companies capable of working with limited competition processes to showcase their tailored solutions for regulatory compliance in social housing. This award also emphasizes the importance of having a clear understanding of public sector needs, providing a valuable chance for service providers to establish a foothold in a structured, long-term public service environment.

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Notice Title

Tenant Satisfaction Measures Solution

Notice Description

Procure a Tenant Satisfaction Measures (TSM) provider for the Collection, Management, Analysis and Reporting of Regulatory Satisfaction Indicators in line with the Housing Ombudsman and Regulator of Social Housing (RSH) Framework.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069495
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042469-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Below threshold - limited competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£82,762 Under £100K

Notice Dates

Publication Date
8 May 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jan 20263 months ago
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
ACCENT HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 4AS
Post Town
Bradford
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified

Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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