Planning

Housing Management System (HMS) and Customer Relationship Management (CRM)

WEAVER VALE HOUSING TRUST LIMITED

This public procurement record has 1 release in its history.

Planning

11 May 2026 at 08:12

UK3 - Planned Procurement Notice
Summary of the contracting process

The Weaver Vale Housing Trust Limited, a public authority sub-central government entity based in Northwich, UK, has initiated a planned procurement process for a Housing Management System (HMS) and Customer Relationship Management (CRM) system. This procurement aims to replace the current housing and customer systems to better support the organisation’s Technology and Knowledge Road Map ambitions. The procurement process is currently in the planning stage as of 11th May 2026, with expressions of interest due by 18th December 2026. The procurement method is selective, using a competitive flexible procedure, and it falls under the goods category, specifically focusing on software package and information systems. The contract period is scheduled to begin on 1st May 2027, potentially extending until 30th April 2042, depending on renewal options.

This tender presents a substantial opportunity for businesses involved in developing HMS and CRM systems, especially those capable of providing solutions that enhance customer experience, self-service, and information accessibility. It is ideally suited for firms that specialise in software package solutions and information systems, given the scale and ambitions of the project. Opportunities for future system development and additional procurement needs may arise during the contract period, providing further avenues for business growth and partnership with WVHT. Companies with a track record of delivering complex, scalable software solutions and an interest in long-term engagements in the public sector should consider participating in this procurement process.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Housing Management System (HMS) and Customer Relationship Management (CRM)

Notice Description

Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications. The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1. We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3. To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind. 4. How we manage our homes and contractors is transformed through the use of a new HMS. 5. Our homes are managed pro-actively and sustainably. 6. Our response to changing regulations, legislation and standards are prioritised, with reporting simplified within a new HMS. 7. Increased development of real-time analytics, with staff being able to self-serve reports. 8. Our systems architecture is simplified and well governed. (System/Application reduction). 9. Provision of Value for Money. At this stage it is unknown if there may be lots, these will be identified through Preliminary Market Engagement.

Lot Information

Lot 1

Options: Additional purchases due to system development and additional needs identified during the contract period.

Renewal: 8 Year Contract with a + 4 Years and a +3 Year = Total 15 Years but will be discussed at PME.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06953e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/042795-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 May 20263 days ago
Submission Deadline
Not specified
Future Notice Date
13 Nov 20267 months to go
Award Date
Not specified
Contract Period
30 Apr 2027 - 30 Apr 2035 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEAVER VALE HOUSING TRUST LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHWICH
Postcode
CW9 7LL
Post Town
Crewe
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD63 Cheshire West and Chester
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Cheshire West and Chester
Electoral Ward
Rudheath
Westminster Constituency
Mid Cheshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06953e-2026-05-11T09:12:01+01:00",
    "date": "2026-05-11T09:12:01+01:00",
    "ocid": "ocds-h6vhtk-06953e",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "042795-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/042795-2026",
                "datePublished": "2026-05-11T09:12:01+01:00",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-04227894",
            "name": "WEAVER VALE HOUSING TRUST LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04227894"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PPNN-2738-JNGP"
                }
            ],
            "address": {
                "streetAddress": "Gadbrook Point",
                "locality": "Northwich",
                "postalCode": "CW9 7LL",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD63"
            },
            "contactPoint": {
                "email": "procurement@wvht.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.wvht.co.uk/",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-04227894",
        "name": "WEAVER VALE HOUSING TRUST LIMITED"
    },
    "tender": {
        "id": "Housing Management System (HMS) and Customer Relationship Management (CRM)",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Housing Management System (HMS) and Customer Relationship Management (CRM)",
        "description": "Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications. The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1. We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services. 2. Customer journeys are joined up so that they improve the customer experience and satisfaction. 3. To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind. 4. How we manage our homes and contractors is transformed through the use of a new HMS. 5. Our homes are managed pro-actively and sustainably. 6. Our response to changing regulations, legislation and standards are prioritised, with reporting simplified within a new HMS. 7. Increased development of real-time analytics, with staff being able to self-serve reports. 8. Our systems architecture is simplified and well governed. (System/Application reduction). 9. Provision of Value for Money. At this stage it is unknown if there may be lots, these will be identified through Preliminary Market Engagement.",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKF",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "mainProcurementCategory": "goods",
        "aboveThreshold": true,
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-12-18T12:00:00Z",
        "awardPeriod": {
            "endDate": "2027-05-01T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "planned",
                "contractPeriod": {
                    "startDate": "2027-05-01T00:00:00+01:00",
                    "endDate": "2035-04-30T23:59:59+01:00",
                    "maxExtentDate": "2042-04-30T23:59:59Z"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "8 Year Contract with a + 4 Years and a +3 Year = Total 15 Years but will be discussed at PME."
                },
                "hasOptions": true,
                "options": {
                    "description": "Additional purchases due to system development and additional needs identified during the contract period."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-11-13T23:59:59Z"
        }
    },
    "language": "en"
}